Michelle Enfield branch, was absolutely amazing, knowledgeable, friendly amd went above and beyond. I genuinely thought she was the manager
Location
Switch locationUnit 47, Palace Gardens Shopping Centre,, EN2 6SN ENFIELD, GB
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Went in today to try to find a perfume which would pair well with a body mist that I love. Michelle and two of her colleagues helped me with expert attention to detail. She listened to me, smelled my... See more
Company replied
I’ve visited this store on many occasions. The staff are fabulous… my most favourite is Sophia.. she’s so helpful, knowledgeable and patient, so I always look for her when I go in to shop.. she makes... See more
Company replied
They sent it, the only thing I wasn’t happy about was the package being left at the depot.And the perfume is long lasting and fragrant
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 47, Palace Gardens Shopping Centre,, EN2 6SN, ENFIELD, United Kingdom
4.7
Excellent
34 reviews
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Michelle Enfield branch
Michelle Enfield branch, was absolutely amazing, knowledgeable, friendly amd went above and beyond.
I genuinely thought she was the manager
16 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service
They sent it, the only thing I wasn’t happy about was the package being left at the depot.And the perfume is long lasting and fragrant
26 April 2026
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff extremely helpful and polite
11 April 2026
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went in today to try to find a perfume…
Went in today to try to find a perfume which would pair well with a body mist that I love. Michelle and two of her colleagues helped me with expert attention to detail. She listened to me, smelled my mist and used that to help me find my perfect scent. It was nice to be in the company of experts- she was able to identify the base notes of my sprits so I left with a perfume that is perfect for what I wanted! 10/10 customer service and 10/10 value (there was a 20% off sale too!). Also, it was near closing time, where other stores may have rushed me out, these ladies didn’t.
15 April 2026
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Simple to order and speedy delivery
The ordering was super simple and my perfume arrived within 3 working days, just in time for my birthday on 4th April.
31 March 2026
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Popped in today to get a new fragrance…
Popped in today to get a new fragrance for my dad. Michelle and Eleanor were so lovely and helped me choose a new fragrance. I love meeting friendly, helpful and genuine people who are happy to help. Thank you!
3 April 2026
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 star service
Gaynor, Sophia and Michelle very polite and helpful. Sophia went above and beyond her duties in checking for the stock as delivery come in. Thank you Sophia
18 March 2026
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good purchase and delivery.
I am.pleased with the transaction of the order and delivery. Notice and updated information regarding receiving the item
and delivering it soon as expected, in good tact.
1 March 2026
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
GREAT BARGAIN
I was really Pleased with the Angel Perfume Set, It was a very Good Price and Delivered really Quickly.
31 January 2026
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
Fantastic service. I went in with my mum not knowing which perfume I wanted. When I shared which ones I’d previously had, Michelle knew exactly which ones to offer me. After some thought, I went back later in the day and she had remember which ones I had tried on me. Ended up buying one her recommendations and very very happy with it. Great service, thank you
23 January 2026
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfume shop Enfield Town London
I’ve visited this store on many occasions.
The staff are fabulous… my most favourite is Sophia.. she’s so helpful, knowledgeable and patient, so I always look for her when I go in to shop.. she makes your shopping experience a breeze… she’s a credit to your company… so thank you Sophia
8 January 2026
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My package was beautifully wrapped to…
My package was beautifully wrapped to prevent breakage and safely delivered to my door. Thank you 🥰
7 January 2026
Reply from The Perfume Shop - Enfield 148
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
From another satisfied Customer!
Because you were true to your word and I got the goods as quickly as promised!
8 December 2025
Reply from The Perfume Shop - Enfield 148
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Anna was so lovely and very helpful
Anna was so lovely and very helpful, she gave really good service with a big smile xx
8 December 2025
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Thank you Michelle
Always have a great shopping experience at Enfield. Michelle is always very polite and helpful.
Thank you Michelle
2 December 2025
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
The arrival of items early in the store…
The arrival of items early in the store and home deliveries. A wide range of fragrances on line. The staff very pleasant.
25 November 2025
Reply from The Perfume Shop - Enfield 148
Hi,
Thanks for your feedback. We appreciate you!
The Perfume Shop
A lovely young man called Duncan helped…
A lovely young man called Duncan helped me today.He was so kind & very helpful.He gift wrapped my 3 items i bought beautifully.He is a credit to the Perfume shop in Enfield.Thank you
23 November 2025
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Hands down the best customer service…
Hands down the best customer service experience I’ve had recently. Amazing team. Thank you 🙏🏽
15 November 2025
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Love the perfumes I ordered.Truly…great!.
Love the perfumes I ordered.Truly lovely.I am q uite fussy about my perfumes but these were great.So pleased I bought them.
24 November 2024
Reply from The Perfume Shop - Enfield 148
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Michelle was really friendly and…
Michelle was really friendly and knowledgable which was great and made shopping at the store so so easy. Thanks again!
18 September 2025
Unprompted review
Reply from The Perfume Shop - Enfield 148
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
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