The Perfume Shop - Edinburgh St James 360 Reviews 

287
TrustScore 5 out of 5

5.0

Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB


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Rated 5 out of 5 stars

Excellent service Staff amazing Callie service us and she was wonderful she made it so easy lots of knowledge on all the perfumes 5 stars 🌟 found out it was my birthday and made me feel so speci... See more

Rated 5 out of 5 stars

When we entered the store we weren’t planning to buy anything but Eman’s ( one of the staff members ) amazing service helped us find the perfect scents. She was so kind and helpful that we ended up bu... See more

Company replied

Rated 5 out of 5 stars

Made to feel Very welcome upon entering the store.. Callie demonstrated good knowledge about different designers and the fragrances, she helped me hand pick a scent suited to my description.. highly r... See more

Company replied

Rated 5 out of 5 stars

I was looking for a new perfume scent and felt overwhelmed but the colleague Lucy was really good she took the notes I liked and found perfumes she thought I’d love and I did find one she did a great... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

287 reviews

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5.0

All reviews

(287)

36,376 reviews in the last 12 months

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Rated 5 out of 5 stars

Jamie was really helpful and…

Jamie was really helpful and knowledgeable.

23 January 2026
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really good service by Cara today at st…

Really good service by Cara today at st James Edinburgh

26 January 2026
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very nice experience

Very nice experience! Cara is very polite and helpful!

23 January 2026
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Incredible Customer Service

Visited today to buy aftershave for my grandson and once again Kes was outstanding!
He is very knowledgeable, helpful and very attentive to customers needs and goes above and beyond to give incredible services.
He is a great ambassador for the brand, and I would highly recommend a visit to this store.
The team are a proper team working together as one and you can tell they are happy to be there. Thank you for your service today

17 January 2026
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Callie was amazing helping me decide…

Callie was amazing helping me decide between a couple of perfumes and her tips were great! Highly advice asking her for help.

26 December 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your feedback. Thank you so much for choosing us to shop with.

Happy New Year.

The Perfume Shop

Rated 5 out of 5 stars

Delivery on time which is so important

Delivery on time which is so important. The only thing I would recommend is adding a safe place In case I am not at home

19 December 2025
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review. Have a lovely New Year!

The Perfume Shop.

Rated 5 out of 5 stars

Outstanding service from Callie

My friend and I popped in prior to seeing mamma mia at the Playhouse. We were served by the delightful Callie. This young girl could not have been more helpful! We ended up spending over £300 between us due to this lovely girl suggesting items for our loved ones, spraying testers etc. she then wrapped up our gifts and we chose personalised ribbons. We could not be happier at the service we received and we shall be back soon. Give this girl a bonus as she deserves it! Thank you Callie

10 December 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Rated 5 out of 5 stars

great service

great service pleasant and. very helpful

7 December 2025
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Rated 5 out of 5 stars

I had a great experience in store…

I had a great experience in store thanks to Callie,Anika and Anand. Spent a lot of time in store the staff were very helpful. Will definitely visit again

7 November 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Aftershave

My order came quickly and safely
Thank you

23 November 2025
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Shoutout to Sukveer

Shoutout to Sukveer for helping me refill a perfume. She was awesome, really friendly and reminded me to use my points card. Thanks!!

26 November 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Had a lovely experience at the store…


Had a lovely experience at the store today. We were helped by Anika, and she was absolutely fantastic. Super friendly, patient, and really knew her stuff. She helped us pick the right perfumes without rushing us, and made the whole shopping trip feel easy and enjoyable. Thanks to her, we walked out really happy with our choices. Big shout-out to Anika for the amazing service! 🌟

24 November 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Anand helping me.

On Thursday 20th November I went to the store at St James Quarter in Edinburgh and a member of staff called Anand helped me, she was very polite and helpful and her customer service was very good.. I will definitely be going back.

20 November 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very happy customer I like that you…

Very happy customer I like that you gift wrap and be thoughtful like that. Thanks

15 November 2025
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

As always I had a fantastic experience…

As always I had a fantastic experience with Paul at the perfume shop.
His knowledge of fragrances is impressive he effortlessly explains notes, families, and how different scents evolve on the skin.
What really sets Paul apart, though, is his warm and friendly manner. He makes you feel completely at ease while exploring options, never rushing and always listening to what you’re looking for. His recommendations felt personal, thoughtful, and spot-on. If you want expert guidance delivered with genuine kindness, Paul is the person to see. Highly recommended!

19 November 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Amazing service

My experience was awesome , I had no idea what I wanted but Gabi helped we tried so many different perfumes until I found the one I liked. The service is 10/10

14 November 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great Staff

Was in St James quarter store on Thursday all staff were friendly, Gabi ensured that our gift sets were safe while we were looking, she seemed very knowledgeable on how the store operates, very friendly and welcoming

13 November 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

had the best experience with zoe

had the best experience with zoe, had the best recommendations and knew exactly what she was talking about. 100% go back.

14 November 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

10/10

Gabi served me in the shop and was very informative regarding my chosen fragrance. She told me everything I needed to know and informed me of a membership which could save me money. Thanks so much!

13 November 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Cara was lovely

Cara was lovely! Helping us choose a lovely scene.

8 November 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

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