The Perfume Shop - Edinburgh 74 Reviews 52

TrustScore 5 out of 5

4.8

Unit 24, The Gyle Shopping Centre, South Gyle Broadway, EH12 9JT EDINBURGH, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Came in looking for Kayali vanilla 28 but unfortunately it was not in stock. However, Sofia was very lovely and friendly and helped recommend me a couple others. I think one was called Burberry goddes... See more

Company replied

Rated 5 out of 5 stars

Went in to buy a perfume for my partners birthday but they no longer sell the brand, Sophia recommended cool water and he loved it. Thank you for the recommendation, I prefer this smell to the last on... See more

Company replied

Rated 5 out of 5 stars

Another successful visit to the Perfume shop at the Gyle in Edinburgh. Wanted to spoil myself with a new perfume/aftershave. Dawn and Dianne were very helpful and suggested a new Prada that had come i... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 24, The Gyle Shopping Centre, South Gyle Broadway, EH12 9JT, EDINBURGH, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

52 reviews

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Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional

2 May 2026
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Went in to buy a perfume for my…

Went in to buy a perfume for my partners birthday but they no longer sell the brand, Sophia recommended cool water and he loved it. Thank you for the recommendation, I prefer this smell to the last one he had

13 April 2026
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic service from Sofia

Came in looking for Kayali vanilla 28 but unfortunately it was not in stock. However, Sofia was very lovely and friendly and helped recommend me a couple others. I think one was called Burberry goddess, it was such a great scent. Would definitely come back.

15 April 2026
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely team

Keira was the person who really helped me out - she did a great job with helping me sort out which perfumes I liked and was really patient with me - in fact the whole team were lovely a great team- thank you (I got a fantastic birthday present from my husband 🥳).

8 April 2026
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The girls are always very pleasant and…

The girls are always very pleasant and always smiling. Very helpful 😊😊

2 April 2026
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great price and an excellent present…

Great price and an excellent present for my wife

3 March 2026
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Another successful visit to the Perfume…

Another successful visit to the Perfume shop at the Gyle in Edinburgh. Wanted to spoil myself with a new perfume/aftershave. Dawn and Dianne were very helpful and suggested a new Prada that had come in so I got that as well. Very happy. If you are looking for a perfume then please try this branch.

5 March 2026
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service all round from store…

Excellent service all round from store to delivery

2 February 2026
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I got exactly what I wanted staff were…

I got exactly what I wanted staff were very helpful and friendly..

27 January 2026
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Granddaughter loved this

Granddaughter loved this

19 November 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great choice great prices great staff

Great choice great prices great staff. Definitely always worth visiting in the Gyle something for everyone at great prices real value for money merry Christmas to the staff and thank you

16 December 2025
Unprompted review
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your lovely feedback & for choosing us to shop with us.

The Perfume Shop

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Perfume not in stock so staff arranged for it to be sent to our home.

10 December 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Easy to choose the perfume I wanted at…

Easy to choose the perfume I wanted at a competitive price. Arrived well packed and on time.

27 November 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff arranged to deliver a great value gift set that they didn’t have in stock

2 December 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

The shop assistant was very helpful in…

The shop assistant was very helpful in buying our product . She was very polite and very clear in describing what we could do in buying our Xmas gift.

30 November 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thank you for your lovely feedback. It's great to hear about your 5* experience.

The Perfume Shop

Rated 5 out of 5 stars

Items was delivered on-time and was…

Items was delivered on-time and was exactly as expected. Lovely packaging.

27 November 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Staff were very helpful on sourcing a…

Staff were very helpful on sourcing a fragrance I was looking for ordered ot formed and had it sent to my house

22 November 2025
The Perfume Shop - Edinburgh 74 logo

Reply from The Perfume Shop - Edinburgh 74

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

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