Eva was incredible, did not rush me even though it was mother's day, I tried three different scents went off and did my shopping so I could smell and decide which one to purchase. When I came back she... See more
Company replied
Location
Switch locationUnit 2/29A, Sandyford Rd, Dundrum Town Centre, D16 K7H6 DUNDRUM, IE
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was served by Emma and she went above and beyond for me. Excellent customer service. Ordered up the aftershave I was after and even managed to get free home delivery for me. Very pleasant to deal wi... See more
Company replied
Once again, exceptional customer service by Eva and her team. Knowledgable, informative and went out of her way to assist me with items that were all the way in the stock room. She also introduce... See more
Company replied
“I was served by Annabell and she was absolutely amazing. She was friendly, knowledgeable, and really took the time to help me choose the perfect product. Her customer service was outstanding and made... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 2/29A, Sandyford Rd, Dundrum Town Centre, D16 K7H6, DUNDRUM, Ireland
4.7
Excellent
47 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service from Annabelle she is…
Very good service from Annabelle she is very kind and has great taste in fragrances
2 April 2026
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Emma 5 star experience
I was served by Emma and she went above and beyond for me. Excellent customer service. Ordered up the aftershave I was after and even managed to get free home delivery for me. Very pleasant to deal with. I will be recommending you to my friends and family. Tom
23 March 2026
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Eva was incredible
Eva was incredible, did not rush me even though it was mother's day, I tried three different scents went off and did my shopping so I could smell and decide which one to purchase. When I came back she was busy dealing with a customer but got my perfume ready at the same time, a great multi tasker. I have never bought anything in the perfume shop before but after my experience today I will be back. It's great to deal with such a pleasant professional assistant.
15 March 2026
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice shop
Nice shop. Robert was very helpful and kind. Thanks for good gift choice 😊
1 March 2026
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
“I was served by Annabell and she was absolutely amazing. She was friendly, knowledgeable, and really took the time to help me choose the perfect product. Her customer service was outstanding and made the whole experience enjoyable. I’ll definitely be back!”
26 February 2026
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional service from Eva
Once again, exceptional customer service by Eva and her team.
Knowledgable, informative and went out of her way to assist me with items that were all the way in the stock room.
She also introduced me to the Travalo which I carry to work.
Kudos and I hope this review reaches the right audience!
26 January 2026
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went to the dundrum branch today and…
Went to the dundrum branch today and Emma gave me fantastic advice on a birthday gift for my son! Excellent service
1 February 2026
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ordered an aftershave which was sold…
Ordered an aftershave which was sold out in big stores on a Sunday and received it by Tuesday.. fantastic service and discounted price
19 January 2026
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I’ve just had a wonderful experience…
I’ve just had a wonderful experience buying gifts for my loved ones. Eva and Emma were incredibly knowledgeable about all kinds of perfumes and were key in helping me make the right choice. Excellent service!!!
17 January 2026
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Chanel
The product I was looking for was not in the shop however the lady said it was no problem to order it in and free delivery with a 15% discount amazing service thank you
11 January 2026
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My perfume is delicious thankyou and…
My perfume is delicious thankyou and very quick delivery 🥰
12 January 2026
Reply from The Perfume Shop - Dundrum 294
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful
The staff in this store were really helpful and found the item I wanted in another store for me and have it delivered asap
23 December 2025
Reply from The Perfume Shop - Dundrum 294
Hi,
Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.
The Perfume Shop
Attentive and kind
Despite the Christmas rush, the staff at Dundrum were absolutely fantastic. From phones ringing to massive queues going right out the door, I still felt so seen and listened to.
I was met with kindness and just upmost attentiveness. I was looking for a perfume for my son and I didn’t have a clue, but the girls helped me out big time. He will be so happy.
To just focus on each customer and give patience and kindness is nothing short of professional. It was my first time shopping at this perfume shop and I will definitely be back.
Hats off to ye.
20 December 2025
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
The woman that helped me was very nice…
The woman that helped me was very nice and helpful much appreciated
2 December 2025
Reply from The Perfume Shop - Dundrum 294
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
You can always get great customer service here,
The staff member i dealt with was so lovely and helpful, she placed my order for delivery, she did all the details for me which was brilliant, I went to the Dundrum branch, I always go there and the staff are always polite and friendly 💜
5 December 2025
Reply from The Perfume Shop - Dundrum 294
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great value and service
Great value and service. Very pleasant staff thank you
6 December 2025
Unprompted review
Reply from The Perfume Shop - Dundrum 294
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Great fast service and great prices
27 November 2025
Reply from The Perfume Shop - Dundrum 294
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Super staff
The female staff member was extremely helpful. I told her my budget and what I was looking to get.
10 November 2025
Reply from The Perfume Shop - Dundrum 294
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Dundrum 294
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.