Thank you Sabrina for giving me the best customer experience at the Derbion store today. Had issues with setting up my Klarna payment and she was patient putting me through the whole process. Made me... See more
Company replied
Location
Switch locationSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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See what reviewers are saying
Very helpful . I am in wheelchair so she made sure I was in a comfortable place . I was offered the chance to join The Best Rewards so I could shop online as we don't live in Derby.
Company replied
Sam in the Derbion, Derby branch has brilliant customer service skills and a personal touch.
Company replied
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, United Kingdom
4.9
Excellent
168 reviews
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Top notch customer service
Sam in the Derbion, Derby branch has brilliant customer service skills and a personal touch.
2 May 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful
Very helpful . I am in wheelchair so she made sure I was in a comfortable place . I was offered the chance to join The Best Rewards so I could shop online as we don't live in Derby.
19 April 2026
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Patience and great Customer Service
Fantastic Customer Service & help from Tracey at the Derbian Store
1 May 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Sabrina for giving me the…
Thank you Sabrina for giving me the best customer experience at the Derbion store today. Had issues with setting up my Klarna payment and she was patient putting me through the whole process. Made me a good recommendation with the best price.
She set up the VIP reward card for, never knew about it. Thank you for being the absolute best
6 April 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service by Carla & Diane
Amazing service by Carla & Diane. It’s not just purchasing the right product but also the right service
3 April 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Service
Wanted to switch up the perfume I use . Tracey was kind and helpful in helping me to find a perfume that I like . Lovely service.
31 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sabrina was a massive help with helping…
Sabrina was a massive help with helping me choose a good aftershave. Deffo recommend going
28 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service and amazing quality I…
Amazing service and amazing quality I 100% recommended
16 March 2026
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was looking for an Eid gift set
I was looking for an Eid gift set, and Holy did an amazing job with the packaging. I’m really happy with the service and will definitely be shopping here again!
21 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfume shop - Sabrina
I was assisted by Sabrina, she was very kind and helpful, she explained the difference between the fragrances I was deciding on, and definitely made me feel welcome!
20 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had the most amazing experience today…
Had the most amazing experience today Diane’s customer service were exceptional, I don’t know much about perfume but she was amazing at explaining it all so that it makes sense. Most informative and best service I’ve ever had
19 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sabrina was amazing with the service…
Sabrina was amazing with the service and was really amazing and polite. Thank you
11 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came in today to get my husband an…
I came in today to get my husband an aftershave and i got the absolute best help from Sabrina. Very good customer service and very friendly and helpful.
5 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to the perfume shop confused…
I went to the perfume shop confused about what perfume to get my friend. I explained to
Tracy that I’m after a sweet scent. Tracy was kind and patient enough to show me so many different scent and helped me pick the best one out. 10/10 service from Tracy. Thank you x
5 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tracey was a great help
Tracey was a great help, she helped me work out the perfume I wanted to find as a gift and saved me money. The gift wrapping service was excellent.
5 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had very good customer service by tracy
Had very good customer service by tracy
5 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I've had a lovely experience and a lot…
I've had a lovely experience and a lot of help from Diane
4 March 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Smooth purchase
Excellent! Very helpful, Martha was great, explained what was what and would be happy to buy from here again,
19 February 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Diane was super amazing and helped me…
Diane was super amazing and helped me choose the perfumes
19 February 2026
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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