The Perfume Shop - Crystal Peaks 133 Reviews 

31
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TrustScore 4.5 out of 5

4.7

Unit 51, Crystal Peaks Shopping Centre, Eckington Way, S20 7PN SHEFFIELD, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

I walked in and was greeted so warmly by Tamsyn. She was very patient as I was so undescisive about what to buy. After recommending so many and me still not knowing what I wanted, she asked me so many... See more

Company replied

Rated 5 out of 5 stars

The 2 people who served me on Friday afternoon were absolutely brilliant. They both really bounced off each other and extremely knowledgeable, they really knew their perfumes. I came out with a men's... See more

Company replied

Rated 5 out of 5 stars

The customer service was brilliant . Dolci wa so kind patient and hospitable. I would definitely recommend this shop at Crystal Peaks Sheffield to all my family and friends. I am truly happy about my... See more

Company replied

Rated 5 out of 5 stars

I came in today this store feeling a bit low mood cause it my birthday on Monday 25th August and I may be spending other lonely one. I was greeted by lovely, kind and amazing customer service Jess who... See more

Company replied


Company details

  1. Perfume Store
  2. also in
  3. Beauty Product Supplier
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Flavours, Fragrances and Aroma Supplier
  7. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 51, Crystal Peaks Shopping Centre, Eckington Way, S20 7PN, SHEFFIELD, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.7

All reviews

(31)

35,459 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good prices

Very good prices, fast delivery times!

11 October 2026
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi Julie,

Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.

Kind regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

I walked in and was greeted so warmly…

I walked in and was greeted so warmly by Tamsyn. She was very patient as I was so undescisive about what to buy. After recommending so many and me still not knowing what I wanted, she asked me so many things about what I’d normally go for and finally found me something I loved! Her knowledge and customer service skills are top tier!! Thank you so much, and Dolcie 🥰

10 October 2026
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi Amber,

Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.

Kind Regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sophie was so helpful today

Sophie was so helpful today. Lovely staff in store at Peaks and knowledgeable too. Went above and beyond to help and get me what I wanted at the best price too. Huge thanks

22 August 2026
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent staff.

The 2 people who served me on Friday afternoon were absolutely brilliant. They both really bounced off each other and extremely knowledgeable, they really knew their perfumes. I came out with a men's and women's fragrance I wouldn't have ever considered trying. It was a really enjoyable experience and would absolutely go back again for my scents. Thank you for making my day.

26 June 2026
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The young lady that served me was very…

The young lady that served me was very friendly and helpful sorry I i cannot remember her name.. very satisfied with the service I received 🙂👍

18 April 2026
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fast quick delivery and beautifully…

Fast quick delivery and beautifully wrapped as always

16 February 2026
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Bought love ladies perfume gift set…

Bought love ladies perfume gift set online very fast delivery as it was a birthday gift for my sister she loved the smell would recommend and definitely order again for other occasion
Gift wrap and ribbon is a lovely extra touch to add on 5 🌟

14 February 2026
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brill service and excellent knowledge

Brill service and excellent knowledge
Super fast

15 December 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic customer service such well…

Fantastic customer service such well mannered amazing hard working staff

24 December 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Always get exceptional service and…

Always get exceptional service and staff is always willing to help and update me with new perfumes and when l order online their delivery is quick and well packaged

17 December 2025
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi,

Thanks for your lovely feedback & for choosing us to shop with us.

The Perfume Shop

Rated 5 out of 5 stars

HATS OFF TO DOLCI 💝🩷🎀

The customer service was brilliant . Dolci wa so kind patient and hospitable. I would definitely recommend this shop at Crystal Peaks Sheffield to all my family and friends. I am truly happy about my purchase today and the help Dolci gave ensuring me a most valuable shopping. Happy customer Nalisha .

5 December 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 5 out of 5 stars

We had excellent service

We had excellent service, and the staff were very helpful.

26 November 2025
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I had a wonderful experience at the…

I had a wonderful experience at the perfume store thanks to Tamsin. She provided exceptional service from start to finish. Not only was she friendly and knowledgeable, but she also went out of her way to help with beautifully wrapping my purchase. When my card had issues with activation, she remained incredibly patient and reassuring throughout the whole process. Her professionalism and kindness made what could have been a stressful moment completely stress-free.

Thank you, Tamsin, for such excellent service — you’re a credit to the store

27 November 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I came in today this store feeling a…

I came in today this store feeling a bit low mood cause it my birthday on Monday 25th August and I may be spending other lonely one. I was greeted by lovely, kind and amazing customer service Jess who made my shopping experience absolutely sensational. Jess took the time out to attend me with struggling mental and I felt truly appreciated by the quality of her customer service . I were able to make a good purchase a cologne I’ve wanted but never had the confidence to purchase. Jess brought back me how important to look after me and treat well especially it’s Birthday. Thank you so much Jess . You are one in a million . Keep up your brilliant job ! , Nalisha 🩷

23 August 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hello,

We're so happy to hear that your shopping experience was sensational! It's wonderful that our team member provided such amazing service and made you feel appreciated. We appreciate you taking the time to share your kind words. We're glad you found something special for your birthday!

Sincerely,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Great customer service

The ladies Monika and Dolci were very friendly. Dolci gave me advice on what to buy for my mother in law, suggested to sign up to a loyalty card to get some samples and then beautifully wrapped it up; nothing was too much trouble. Such a nice experience. Makes a big difference when someone is knowledgeable and serves you with a smile on their face.

12 August 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Crystal Peaks

Great service from Sophie & Zoe at Crystal Peaks. Really happy with my purchase and the ribbon made the gift extra special. I got some free samples to take home and try and I will be returning, thanks again

5 August 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Great experience.

When visiting the shop the ladies were lovely. Very helpful. My daughter won the raffle from just one ticket and Monica was so happy for her. All round just a fantastic experience even before winning the raffle. Definitely will be going back.

21 July 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Tamsin & Sophie

Tamsin & Sophie knowledge of products was A +++ they helped me out so much would definitely recommend this shop A+++++

31 May 2025
Unprompted review
The Perfume Shop - Crystal Peaks 133 logo

Reply from The Perfume Shop - Crystal Peaks 133

Hi,

Thanks for your review. I am pleased to hear of your recent experience!

Kind regards,
Sharain
The Perfume Shop Team

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