The Perfume Shop is my go-to place for fragrances, and I’ve always had a great experience shopping with them. They have a wide range of perfumes for every budget, from everyday scents to more premi... See more
Company replied
Location
Switch locationc/o Superdrug Unit 2, 35 Woolworth Development, Whitgift Centre, CR0 1US CROYDON, GB
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See what reviewers are saying
Great advice about a cologne for my teenage son - wasn't in stock so the Lady on the counter ordered it for me and when I asked about my own cologne - instead of selling me the stand alone bottle , s... See more
Company replied
A wonderful experience. Rece was very helpful and patient with me while I made my purchase. I felt understood and comfortable. If you’re in need of a fragrance, Rece is your go to man. I will definite... See more
Company replied
Quality product at reasonable price.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug Unit 2, 35 Woolworth Development, Whitgift Centre, CR0 1US, CROYDON, United Kingdom
4.8
Excellent
57 reviews
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Kay was very good customer service very…
Kay was very good customer service very kind and helpful. I will come back to get more advice from her. Thank you Kay 🥰
9 May 2026
Unprompted review
Kay was very kind and helpful and funny…
Kay was very kind and helpful and funny kind lady
9 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Adore this shop great prices and great…
Adore this shop great prices and great delivery
1 February 2026
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop is my go-to place for…
The Perfume Shop is my go-to place for fragrances, and I’ve always had a great experience shopping with them. They have a wide range of perfumes for every budget, from everyday scents to more premium brands, which makes it easy to find exactly what I’m looking for.
The staff are friendly and helpful without being pushy, and they’re always happy to offer recommendations or let you take your time choosing. I also appreciate how often they have good deals and offers, which makes it more affordable compared to other stores.
The overall shopping experience is smooth, whether in-store or online, and I’ve always found the products to be genuine and well packaged.
Definitely my first choice for perfumes—I’d highly recommend The Perfume Shop to anyone looking for quality fragrances at good prices.
16 December 2025
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady who served me has always been…
The lady who served me has always been amazing. Her customer service and human relation is outstanding. Great asset to your business.
20 April 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience today at the shop
Great experience today at the shop!
The lady at the till Kay was really helpful and I’ve had a nice conversation searching for the best gift for my son.
1 April 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A wonderful experience
A wonderful experience. Rece was very helpful and patient with me while I made my purchase. I felt understood and comfortable. If you’re in need of a fragrance, Rece is your go to man. I will definitely return to grab more perfumes.
27 March 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding Customer Service
Great advice about a cologne for my teenage son - wasn't in stock so the Lady on the counter ordered it for me and when I asked about my own cologne - instead of selling me the stand alone bottle , she pointed out a special offer on a gift box for myself which was lower in price and containing the cologne I wanted. Thank you :-)
5 March 2026
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
BEST STORE EVER
Absolutely fantastic customer service!! Ada and Kay are AMAZING 🥰 I wouldn't go anywhere else... Thanks for making my mum's birthday so special
27 February 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kay customer service
Kay , beautiful personality. I absolutely love shopping when she’s here.
19 February 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ada was a very helpful pleasant person
Ada was a very helpful pleasant person
15 February 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Couldn't order on line....
Couldn't order what I wanted on line, so I went to the store. The young lady there ordered it for me and had it delivered to the store which I collected. All along, I was informed on the status of my order. Very efficent. What's more she was very pleasent, which is very rear these days.
9 February 2026
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful
Helpful, quick and thorough service. Kay helped me choose, signed me up for membership, wrapped and personalised my ribbon. Kay is a real asset to the branch.
13 February 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today Rhys helped me and my brother get…
Today Rhys helped me and my brother get the fragrances we needed and was very patient with us whilst we decided and came to a decision
7 February 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today Rhys spent some time helping me…
Today Rhys spent some time helping me and my brother get the fragrances that we needed today and was extremely patient
7 February 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
KAY was very helpful
KAY was very helpful. Got a good deal because of her assistance.
17 January 2026
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nicola was amazing at the perfume…
Nicola was amazing at the perfume section, very friendly and polite
24 December 2025
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
KAY Croydon
KAY, always professional with a laugh, extremely helpful today, the shop was busy but she was multitasking with ease 😉.
Thanks KAY
19 December 2025
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Amazing time.
Amazing time.. had such a helpful person
Charmane @ Croydon Superdrug perfume shop
17 December 2025
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Exceptional customer service by Kay
We had an enjoyable experience yesterday. Kay provided exceptional customer service; she was very patient, knowledgeable, and always wore a smile, which is rare in today’s face-to-face interactions. She also highlighted the best deals without making us feel pressured to buy. As a result, we (or should I say my husband) ended up purchasing more perfume than originally planned, but we made significant savings - much better than the offers in Boots. Thank you for making shopping less stressful!
16 December 2025
Unprompted review
Reply from The Perfume Shop - Croydon SD 548
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
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