The Perfume Shop - Crawley 100 Reviews 18

Camilla was amazing! Got 2 perfumes with excellent service. She is an asset to the shop! Thank you Camilla

I had a very disappointing experience with customer service during my recent visit. From the moment I walked in with my son, the young sales assistant (with long fake eyelashes, unfortunately I didn’t catch her name) didn’t greet us at all.
I explained that I was looking to try a few newer perfumes, as I’ve been using the same one for years and wanted a change. Her response was abrupt and quite rude: “You want to try all of them?!”- which, in a perfume shop, really shouldn’t be an issue.
When I asked if she could recommend something based on my usual preferences, she seemed completely uninterested. She simply said she didn’t know what I would like because it depends on different notes (which I’m fully aware of), and then just stood there without offering any help.
The whole interaction felt uncomfortable and unprofessional. It genuinely came across as though she didn’t want to do her job or engage with customers at all.
I ended up leaving and going next door to The Fragrance Shop, where I received excellent service and purchased three beautiful perfumes.
Sadly, I won’t be returning. Customer service like this really makes a difference,and not in a good way.

Excellent service, truly went above and beyond expectations. Staff was extremely friendly, polite, helpful and knowledgeable.

Very good customer service from Prabi & Heidi. Excellent free wrapping. I even signed up for a loyalty card! 5 stars

Camilla gave us the best service! Thank you so much!!

Really bad customer service in the Crawley branch from the 2 young girls in there. Being told "I dunno, try boots" by one of them with a surly expression on her face wasnt what I expected at all. Ended up ordering online, paid for standard delivery 3-5 days, and it was only dispatched on the 5th day! Was told to expect it on the 9/1/26, and when it didnt arrive, I sent a WhatsApp message as told to do on your website. No response, so I emailed. 3 days later and I'm still waiting for a response although it has now arrived but with the way it was packaged, I'm amazed it survived its journey through the postal network! Absolutely diabolical customer service, and really very badly packaged. I have already left a trustpilot review on this experience but have been promoted to do another via what I imagine is an automated email.

good service

Good customer service with good communication when I needed help

I went into the crawley store for Christmas presents for my parents the girl was very patient with me she gave excellent customer service was such a brilliant service will definitely be going back for presents in the future

Visited the Crawley store today and received the most patient and pleasant service. My son wanted to try every aftershave ever designed in the universe before buying, and Hisha...or Misha (sorry I can't tell which from the handwriting) fully accommodated him the whole way.
Well deserved positive review.
Professional and friendly. Thank you.

The assistant was extremely helpful doing an online order for me as the product I wanted was out of stock

I can’t remember her name but I was served by the loveliest girl ever today ! I honestly can’t fault her service and she was so helpful too ♥️ I think her name began with an A but couldn’t recommend going here more

I ordered a perfume set on 8th July as it was showing 1 hour click and collect from the store. The first email asked me to wait for the confirmation one soon.
Today is 10th July and for one hour click and collect, I'm still waiting for more than 48 hours now, and customer service as usual being like, asked me to wait for the confirmation email. Is this what you say 1 hour click and collect? I wouldn't have ordered this if it wasn't available.

Totally disappointed with the delivery/ click and collect service even after paying for the luxury perfumes.

I always buy from them and no one else. Love this perfume as it reminds me of my mum that has passed, as she always wore this perfume. When I have it on, it makes me feel she is with me all the time, even though I know she is anyway

Served by Jessica (name twin!) she was absolutely lovely! So bubbly, I could have stood there and chatted with her all day! She knew her stuff when it came to selling perfume and overall gave me a wonderful experience!

Website very easy to shop, delivery was very quick product arrived next day