The Perfume Shop - Bournemouth 174 Reviews 29

They were nice staff but asked for a certain specific perfume and they gave me the wrong one and I didn’t get a re fund or anything and I paid a lot for it.

Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standard. She is absolutely class and a credit to your team.

Thanks Chelsea, appreciate you.

Chloe and Chelsea were incredibly helpful both charismatically and patiently helping me find my new signature scent!

Great selection of perfumes

Chelsea was very good to us .We had no plans to buy perfumes but because of her good marketing skills,managed to convince us to buy perfumes for me and my wife ones.

Keep it up the good work Chelsea.

I ordered a perfume for click and collect and it said it would be ready to collect on Saturday. I ordered the perfume on Wednesday kept tracking it no update and then Friday evening when I tracked it it came through and said it wouldn’t be ready until Monday when I did a live chat no one answered and when they did answer it took hours for a reply when I spoke to someone on the phone or they could offer me was 200 points that doesn’t help me with the fact I ordered the perfume and was told it would be there by Saturday. Absolutely disgusting customer services and awful delivery.

Mr Dan was extremely friendly he deliver the best costumer service . Definitely recommend him

Such a wonderful service, friendly and helpful. Chole was very good. Will come again. Thank you

Excellent service 👍

Anna helped me with my long list of perfumes I wanted to try & then some!
I had so many I wanted to smell, but it was her recommendation to me that I bought!
Amazing service, will definitely come again!

Good customer service
Didn’t have an idea what scent I wanted Dan guided me to make a nice decision
I was certainly satisfied

Anna was brilliant , cheerful and super amazing. Can't fault the range of perfumes ,so many to choose from and great discounts to match

I am appalled by the service of the latina women named Ana. She was rude and treated her staff badly. I experienced foul language, and her behaviour was so unprofessional. I have never seen such a rude women.
The two girls, Chloe and Layla were also very unprofessional, i was getting dirty looks and whispers whilst being served by a man.
The organisation of this shop is APPALLING!!! The women in the shop on my visit really made me have a bad experience, the male working was the only credit. I have heard other comments for friends about them having similar experiences.
The manager of this shop should be ashamed, especially of Ana, Chloe and Layla.

Visited this afternoon at Bournemouth shop, Assisted by a lovely staff Anna.She was so helpul and suggested us with some nice amazing perfumes, and ofcourse we bought some nice bunch of perfumes and also received amazing guddies.😍Thank u so much anna. will visit again 🙃

Anna was really helpful in selecting and choosing. Very charming and talented!

Great price. Quick delivery.

Great staff in Bournemouth, friendly and helpful

Wow—what a beautiful experience at The Perfume Shop Bournemouth, all thanks to Ana Rita Costa. Her warmth and positive energy truly lifted my day. I usually shop online, but something made me walk in—and I’m so glad I did. Ana Rita went the extra mile to help me choose the perfect fragrance for someone really special. She reminded me that love does exist, even in the smallest, most fragrant moments. Thank you for turning a simple purchase into something truly memorable.

Loved the samples and perfume seems to be original . Delivery was seamless