PerfumeBox Reviews 

9,275
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers had a great experience with this company. Consumers consistently praise the impressive selection of authentic fragrances, noting that the prices are extremely competitive compared to other major online retailers. People often mention the fast shipping turnaround and the secure packaging that keeps every delicate bottle completely safe during transit. However, some customers also noted issues with shipping delays, with a few experiencing extended transit times or packages not arriving on schedule. Reviewers expressed frustration when orders failed to reach their destinations properly, requiring additional effort to resolve tracking problems with carriers. A small number of buyers mentioned occasional communication hurdles when trying to sort out fulfillment discrepancies.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great variety of authentic... See more

Delivery service

Reviewers share mixed opinions and divided feedback about the delivery service. Many customers report fast... See more

Order

Consumers find order experiences to be mixed, as opinions and outcomes vary significantly. Many customers... See more

Price

Clients share positive opinions on price, highlighting that the costs are very affordable and competitive... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with authentic fragrances and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using Perfume Box since 2022 when I was looking to save some coins and smell good! As someone who scours every corner of the internet for a deal, it rated better than competitors based on perfume... See more

Company replied

Rated 5 out of 5 stars

Great selection of fragrances and the first to get the Dumont Nitro line when a new one drops. Prices are great and the delivery is within a few days. Ordered from them 5 times this year and every del... See more

Company replied

Rated 5 out of 5 stars

Beyond impressed! The quickest turnaround delivery plus I like the gesture of being recognized for my first order. Will def purchase again! All my scents were amazing. Greatly packaged too.

Company replied

Rated 5 out of 5 stars

I always love my checkout process from your service, how simple it is and how quickly I receive confirmation of my order and all the details provided for my order when completed. I just wish you had a... See more

Company replied


Company details

  1. Perfume Store

Written by the company

Perfume Box provides genuine fragrances at competitive prices. All of our products come in the original manufacturer packaging and are 100% genuine & authentic. We are a family run company and have been in the business for the past 30 years. We aim to offer 100% customer satisfaction through low prices, our huge variety and customer service. We are adding new products on regular basis and we endeavor to maintain the site on a regular basis by constantly monitoring and updating product information.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(9,275)

991 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Price was very good and they delivered…

Price was very good and they delivered on the time promised, I'll use it again for sure!

6 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Erika,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 3 out of 5 stars

Order cancellation

My initial order was cancelled with no explanation??

23 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Michael Kushner,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

best way to find your beloved purfumes…

best way to find your beloved purfumes ever

22 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Hikmat Naji,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 2 out of 5 stars

Im never ordering from here...it seemed…

Im never ordering from here...it seemed opened already and the perfume didn't have a cap....I wish I can return it...but it doesn't matter.

5 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Anna Klopmeyer,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

Great price and quick delivery

Great price and quick delivery

5 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Alexander,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Dumont fragrance have been a staple in…

Dumont fragrance have been a staple in my collection. I love the house.
Joseph N.

22 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Joseph,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Real products

I had bee ripped off with fake cologne on other sites but this was the real thing.

5 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Ryan,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars
PerfumeBox logo

Reply from PerfumeBox

Hi Victor,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

So Easy

Easy to find products! So many to choose from. Checkout was smooth.

21 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Chastity,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 1 out of 5 stars

Send wrong items

Send wrong items. That where for Fathers day gift.

5 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Angel F. Pineiro,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 5 out of 5 stars

Great prices

Great prices, excellent customer service. Will continue to use this company for my cologne needs.

21 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi D Cooper,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Good prices and delivery was as well…

Good prices and delivery was as well thanks for the fragrances that got here safely no broken fragrance bottles they were wrapped in a proper manner

10 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Manuel Diaz,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Arrived in less than a week very nice 🙂…

Arrived in less than a week very nice 🙂 will order again

12 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Joshua Morales,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Thank y'all

Thank y'all

20 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Bryan,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 1 out of 5 stars

The product I received was horrible

The product I received was horrible. I’ve worn Aqua di gio for more than twenty years. The crap you sent me is a scent that smells like crap! I’m extremely unhappy with the product. I’m demanding a full refund. Arthur Douglas 135 east Douglas lane. Jellico Tn 37762. 8644782921.

2 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Consumer,

We are extremely sorry for the inconvenience. Thanks for sharing your feedback. We will try our best to keep up to your expectations.

Please feel free to reach us at info@theperfumebox.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you for your understanding.

Thanks & Regards,
PerfumeBox.com

Rated 4 out of 5 stars

Prices are great…

This is my first time purchasing from your site. I like the prices. The one think I would knock. The site should have made it easy to see how your shipping speed works so you can make the decision to accept the free shipping or pay and get your stuff faster. This is all I have to say for now

19 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Carleone,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team.

Rated 5 out of 5 stars
PerfumeBox logo

Reply from PerfumeBox

Hi Erika Martin,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

Fast shipping ,good prices and a great…

Fast shipping ,good prices and a great perfume

1 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Lesile Ravello,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

Rated 5 out of 5 stars

This is very similar to the original

This is very similar to the original, with a slightly stronger floral note. It lasts a VERY long time on clothing which is a huge plus.

1 June 2026
PerfumeBox logo

Reply from PerfumeBox

Hi Ismael Perez,

Thank you for taking the time to share your valuable feedback with us. We truly appreciate your support and insights.

Thanks & Regards,
The Perfume Box Team..

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