The Parking Spot Reviews 

952
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient shuttle transfers to and from the airport. People frequently mention the friendly, professional, and helpful staff, especially the drivers who assist with luggage and ensure a comfortable journey. The convenient location, reasonable pricing, and overall smooth user experience are also highly valued by consumers. However, some customers also noted occasional issues with rude attendants and drivers, particularly when dealing with full lots or gate malfunctions. A few other people also felt that the process of getting into and out of the parking garage could be a pain, leading to significant delays.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency and... See more

Staff

Customers had positive experiences with staff, consistently praising the politeness, professionalism, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience and ease of... See more

User experience

People report positive experiences with the user experience, often describing the entire process as smooth,... See more

Price

Customers consistently note positive experiences with price, finding it reasonable and affordable, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience and will absolutely use this parking service again on our next trip. The drivers were friendly, professional, and right on time. There was no waiting when we arrived.... See more

Rated 5 out of 5 stars

The Service is always consistent. I know what to expect. Everything flows smoothly. There is always an attendant on duty in case the automated self check in process fails. I always get to the airport... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

We always have a great experience with Parking Spot 2. The drivers are always friendly and helpful with my large luggage. I always feel comfortable leaving my car parked for several days at the Parkin... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

952 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(952)

590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I left my wallet in my car

I left my wallet in my car, and only discovered it when I reached the airport. I went down to the Shuttle pickup and the driver, Robert, put me on his empty shuttle, took me back to my car - and returned me to the airport in time for my flight. Now THAT’S going the extra mile! Thank you, Robert!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Love using the Parking Spot

Love using the Parking Spot! We were lucky enough to have the same lady going to the airport & on our return. (Short, older black woman with reddish-brown curly hair). She is very nice. She offered us water, which was great & much needed. The ride was quick & efficient.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

The transportation was reliable and…

The transportation was reliable and quick. The drivers were courteous and helpful with the luggage. We will definitely use them again. We used to use the PHL self parking and shuttle, but never again. It was terrible. Parking Spot is so much better.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Chris for doing a WOW job!

Thank you to Chris, I don’t know his last name but Chris did WOW job. I parked my car near by charger and went to airport. But Plugzio app for some reason lost my charging device, I called to support and Chris picked a phone and helped me to connect to device providing a device number. But once
I got to my destination on the other side of our planet, I noticed that my car didn’t charging, I called back to support and got lucky that the same Chris picked up the phone in a second. I explain a situation and Chris was able to get to my car and reconnect the power cord, which is reset the charging! Thank you so much Chris, for doing a WOW job! I would be surprised once back after 2 weeks and find empty battery if no your support!
Russ.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Parking was well-organized based on the…

Parking was well-organized based on the tier of parking you chose. Shuttle buses were very timely, and minimized the amount taken from getting to the airport and leaving from it. The shuttle buses themselves were equipped with AC and the drivers were courteous and polite. I always knew where to expect the shuttle buses when we landed at the airport, which gave me one less headache. Would definitely recommend to family and friends for the quick trip, reliability and professionalism.

26 May 2026
Unprompted review

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