Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days... See more
Company replied
The cooling PJs are lovely. Unfortunately I was not sent the correct order, initially I was sent a random nightdress instead of the pyjamas trousers. Customer Service were very prompt to reply whe... See more
Company replied
I've bought 3 oodies for myself and family members and each time they've been great! They're so soft and comfy it's like wrapping yourself in your favorite blanket. Canada Post is kind of iffy on time... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Plus Size Clothing Store
- Women's Clothing Store
- Youth Clothing Store
Written by the company
It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.
Contact info
Australia
- help@theoodie.com
- theoodie.com
3.5
Average
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice products. Below average customer service
No problem with products or delivery.
Delivery 1: Item too small (my bad!): Returned
Delivery 2: Wrong product (Oodie's bad!): Returned
Delivery 3: All good!
However, it took weeks, and an amount of chasing from me, to actually get a refund for both returns.
15 January 2026
Unprompted review
Reply from The Oodie
Hi Mike,
Thank you for taking the time to share your experience, and we’re really glad to hear you were happy with the products and delivery in the end - though we’re very sorry for the frustration it took to get there. While we appreciate your understanding about the first return, we sincerely apologise for the mistake with your second delivery and, most importantly, for the delay in processing your refunds. You absolutely shouldn’t have had to chase this, and we understand how disappointing and inconvenient that must have been. This is not the level of service we aim to provide, and your feedback helps highlight where our processes need strengthening. We’re glad everything has now been resolved for you, but if you ever need anything further, we’re always here to help and ensure things go much more smoothly next time.
Take care,
Steph x
Absolute Oodie truth.
The oodies were and are great, having bought three, one I gave away, one I’m flogging to death, the last is the ready replacement, and I’ve had them quite awhile. Great out in the bush!
Sleep tee’s have been my biggest issue. Different sizes? Now, I’m a large bloke, of 6, one is a flop, 3 are actually perfect, 2 a little smaller. But all is not lost on the flop, a fine gift for someone.
Overall, very happy with what I got.
16 January 2026
Unprompted review
Reply from The Oodie
Hi Kym,
Thank you so much for sharing your experience. We’re really happy to hear how much you’re enjoying your Oodies! It’s great to know they’ve held up well over time and are getting plenty of use. We also appreciate your honest feedback about the Sleep Tees. We’re glad that most of them were a perfect fit, but we’re sorry to hear there were some inconsistencies in sizing. That’s definitely something we’re working on improving, and feedback like yours helps us continue refining our products. At least the “flop” found a good home - we love that! Overall, we’re thrilled you’re happy with your purchases, and we really appreciate you taking the time to leave such thoughtful feedback. 💙
Take care,
Steph x
Disappointing Customer Service
If there are no issues with your order, The Oodie is great. I have had many positive experiences with this company. However, if something does go wrong, you can expect to receive little in the way of actual assistance and only empty apologies and a lack of action. Order at your own risk
To clarify the situation, I had a deadline for my order because I was travelling overseas. I placed my order with more than enough time for the order to arrive using express shipping. I reached out to the Oodie after 2 business days, Tuesday, for an update as I was getting nervous that the order would not be shipped in time and explained my situation. I was reassured that I would receive my tracking link by the end of the next day.
2 days later, Thursday, still no tracking link. I reached out to the Oodie again, requesting an update and explaining the situation. They said that they would look into the delay and then I was advised that there was a delay with the fulfilment centre that would be resolved within a week. With that timeframe, it would be too late for my order to arrive before I departed.
I was told that my order would be prioritised due to my deadline. That was clearly not the case. When following up, I was mostly given rote word explanations about the delay and that my order would be shipped “as soon as possible”. On Friday, once it became clear that the order would not arrive by the latest estimated delivery date, they refunded my shipping which was the first tangible help I received. While appreciated, it did not solve the actual problem.
I again reached out on Monday, the day I was supposed to receive my order, for an update. Initially, I got a standard response that my tracking link would be sent as soon as it was available and that they were awaiting an update from the fulfilment team. Once I mentioned Steph had said that the order had been picked, I was advised that they would finally get to the bottom of the issue. I was told that my order had finally been formally prioritised (after almost a week of reaching out with a deadline and being told it had been prioritised) and the Oodie admitted that it should not have taken this long for assistance or a resolution.
I received an email later that day that was supposed to contain my tracking link, but there was no tracking link included in the email and the tracking link button was not clickable. When I, yet again, reached out to customer service, I was advised that the tracking link takes 24-48 hours to begin updating which completely overlooked the issue which was there was no tracking link or number in my email.
I just hope that the order arrives in time and that there are no issues with the actual product as I dread having to try get any resolution for a product issue.
There does not seem to be good communication between the fulfilment team and the customer service team as this whole process has been far too reliant on me wasting my own time to chase up an order when customer service should have been able to assist much earlier. Customer service has also not been able to answer questions directly or accurately which has caused so much unnecessary stress. I have ordered several times over the years but can’t say that I will be doing so again as I have zero confidence that should a future order encounter any issues, I will receive any actual assistance.
My experience with having to constantly chase up customer service for any sort of assistance seems to echo the experience of others so unfortunately it does not seem to be a one-off occurrence of substandard customer service.
10 January 2026
Unprompted review
Reply from The Oodie
Hi Jade,
Thank you for taking the time to share your feedback, and I’m really sorry for the delay you’ve experienced with the dispatch of your order. We completely understand how frustrating that can be, especially when you’ve had positive experiences with us in the past. I want to reassure you that this delay is genuinely not the standard we aim for. As an apology for the inconvenience, we’ve refunded your shipping cost in full, and your order has now moved to the ‘picked’ stage in our fulfilment system, meaning it’s in the final steps before being packed and handed over to the courier. It will be on its way very soon. We truly appreciate your patience and your support of our brand. If you ever need help or an update, please feel free to reach out to me directly at steph@theoodie.com - I am always happy to assist.
Take care,
Steph x
Understandable mix up over the Christmas period
Although the company sent the wrong order-twice!- the customer service response was immediate and personal. In these days of robots, it made a very welcome change! They sorted the problem out eventually and the recipient was very pleased with the product.
25 December 2025
Unprompted review
Reply from The Oodie
Hi Pat,
Thank you so much for taking the time to share your experience with us. We’re really sorry for the mix‑ups with your order - having it go wrong twice is understandably frustrating, and it’s not the level of accuracy we aim for. That said, we’re truly glad to hear that our customer service team was able to support you quickly and personally throughout the process. We always want our customers to feel heard and cared for, so it means a lot to know that stood out to you. We’re happy everything was eventually sorted and, most importantly, that the recipient is pleased with their product. Thank you again for your patience and for giving us the opportunity to make things right. ✨☁️
Take care,
Steph x
I’ve been buy from this company since…they 1st opened.
I’ve been buy from this company since they first opened, I just love everything about them. Christmas 2025….I brought my family 3 cooling blankets, one each for my, daughter, son-in-law and my youngest grandson. They absolutely loved them. My daughter suffers with a condition that makes her sweat 😰 and she had to sleep on towels and change during the night. Now, she doesn’t. The blanket is just perfect 👌 her husband has one as well. Even in the winter she still sweats. My youngest grandson has one and he loves it too. My oldest grandson has a weighted blanket as he is a coldie.
Buying from anywhere else is just NOT WORTH IT. 👍🏼🌻😁
25 December 2025
Unprompted review
Reply from The Oodie
Hi Wendy,
Thank you so much for this beautiful review - it truly made our day! We’re incredibly grateful for your long‑time support over the years, and it means so much to hear that you’ve trusted us with gifts for your family again and again. We’re especially happy to hear how much the cooling blankets have helped your daughter. Knowing that she no longer needs to sleep on towels or wake up uncomfortable through the night is exactly why we created these products. It’s wonderful that her husband and your youngest grandson are loving theirs too, and that your oldest grandson is staying cosy with his weighted blanket. We’re honoured to be part of your family’s comfort, and we hope to keep bringing you all warmth and joy for many years to come. 💙🌻
Take care,
Steph x
My first order during the sale
This concern the EU website.
My first order during the sale, and the delivery company shipped it back saying they couldn't find my address.
I was a bit annoyed to not find a phone number on the website of the oodie, but I filled the contact form and they replied to me the same day and sent me a replacement before waiting for the return to arrive.
The replacement reached us quickly and we love them. I am plus size, my husband is a giant and our oodies are still gigantic on us, warm and snuggly..definitely not comparable to the competition.
I highly recommend for the product quality and the top notch customer service.
14 January 2026
Unprompted review
Reply from The Oodie
Hi Lucie,
Thank you so much for sharing your experience - we’re really happy to hear everything worked out in the end! We’re sorry your first parcel was returned by the delivery company due to the address issue - we understand how frustrating that can be. That said, we’re glad our team was able to help and get a replacement shipped to you right away, without waiting for the original return to arrive. It’s wonderful to hear the replacement reached you fast and that you’re loving your new Oodies! And your kind words about our product quality and customer service truly mean the world to us. Thank you again for recommending us and for taking the time to leave such thoughtful feedback. We really appreciate it! 💖
Take care,
Steph x
My daughter got me this for Christmas…
My daughter got me this for Christmas 🤶… omg best dressing gown I have ever had. Never going back to my old one 😁
25 December 2025
Unprompted review
Reply from The Oodie
Hi Amanda,
Thank you so much for sharing this - what a wonderful Christmas gift! 🎁❤️ We’re absolutely thrilled to hear that you’re loving your new dressing gown. Knowing it’s the best one you’ve ever had (and that you’re never going back to the old one!) truly makes our day. We hope it keeps you cosy, warm, and smiling all year round.
Take care,
Steph x
AMAZING!
I absolutely love my oodies I have everything! You could say im an addict!! Ive bought gifts for people who have then gone on to buy other oodie products!! The warmth the cosiness the snugglyness just love it!! The sleep tees i love keep me cool at night when needed. Great customer service everytime and quick delivery. Love love love!!! You get what you pay for quality and just pure cosiness!
26 December 2025
Unprompted review
Reply from The Oodie
Hi Jo,
Thank you so much for your incredibly kind review - this absolutely made our day! We’re thrilled to hear how much you love your Oodies, Sleep Tees, and everything cosy in between. It honestly means so much to us that you’ve not only built your own collection but have also gifted Oodie goodies to others who are now fans too - that’s the highest compliment we could receive! It’s also wonderful to hear you’ve consistently had great experiences with our customer service and quick delivery - we always want every part of your experience to feel just as good as the products themselves. Thank you again for all your support and love. 💕
Take care,
Steph x
Not impressed!
Absolutely disgusted yet again, ordered in time for Christmas got an email saying delivery 16/1 great Christmas present NOT, did live chat and they delivered on 27/12 so why not before Christmas Day like I wanted it. They changed it from 16th so why could they not send it when I ordered it.
18 December 2025
Unprompted review
Reply from The Oodie
Hi Donna,
Thank you for taking the time to share your feedback, and we’re very sorry to hear how disappointed you were with the timing of your delivery - especially when it was meant to arrive in time for Christmas. We understand how frustrating it must have been for your parcel to arrive a couple of days after Christmas. As you haven’t linked your order details to this review, we’re unfortunately unable to look into exactly what happened in this case. If you’d like us to investigate this further and provide more specific support, please feel free to contact me directly with your order number so I can assist - my direct email address is steph@theoodie.com. We’re here to help and would be happy to look into this for you. We are very grateful for your patience and understanding during the busy Christmas period.
Take care,
Steph x
I’m a repeat customer!
I’m a repeat customer - over the years we’ve accumulated several Oodies, sleep tees, an Oodie coat plus their blankets (not just for me, also for my hubby and kids)! All the Oodie products we’ve received are wonderfully soft, warm and comfortable. I think they’ve helped reduce our heating bill! Family love to strip off their school / work clothes and get their Oodies on when they get home! I’d highly recommend Oodie and I’m sure I’ll be buying more in the future!
1 December 2025
Unprompted review
Reply from The Oodie
Hi Sarah,
Thank you so much for your wonderful review, we absolutely love hearing this! It’s amazing to know your whole family has embraced the Oodie life, from sleep tees and coats to blankets. We’re especially glad to hear they’ve helped keep everyone cosy and take a bit of pressure off the heating bill, that’s a big win!
Thank you for being such a loyal customer and for recommending us so highly. We truly appreciate your support and can’t wait to keep you and your family cosy for many years to come!
Take care,
Steph x
Ordered almost an entire year ago and…
Ordered almost an entire year ago and never received
12 February 2025
Unprompted review
Reply from The Oodie
Hi there,
Thank you for your review. We’re sorry to hear about your concern and appreciate you raising it.
After reviewing the order number provided, we’re unable to locate a completed purchase associated with this. The order referenced appears to relate to an Affiliate/Ambassador order that was not paid for, and we’re also unable to find any prior contact from you so we could investigate this with our team.
If you believe there may be an error or you have additional details we haven’t yet seen, we’d be more than happy to review this further. Please reach out to me directly at steph@theoodie.com
with any supporting information so I can look into this properly and assist you.
We’re always keen to resolve genuine concerns and appreciate the opportunity to clarify what happened.
Take care,
Steph x
Great company and goods
I bought an oodie fleece and a coat . The coat arrived well before Christmas but the fleece didn't. I contacted oodie and they could not have been more apologetic and sent a replacement straight away , the post office lost the package.
First the oddie , my partner loves it , she says it's so much cosier than her old one . The coat , saved my Christmas as my partner loved it straight away and uses it everytime she goes out. She was so happy she forgot the fleece hadn't arrived.
So would I recommend them ? Yes I would 100% , customer service was well above standard and really sorry for a problem that wasn't of their making , totally satisfied customer
2 January 2026
Unprompted review
Reply from The Oodie
Hi there,
Thank you so much for such a fantastic review. We’re absolutely thrilled to hear this!
While we’re sorry the Oodie didn’t arrive in time due to the parcel being lost, we’re really glad our team could step in quickly and help resolve it. It means a lot to hear that the experience still left such a positive impression. We love hearing that the coat has become an instant favourite!
Thank you again for your kind words and for recommending us so highly. We truly appreciate your support.
Take care,
Steph x
Very pleased with my dressing gown
Very pleased with my dressing gown, great quality and very cosy/comfy.
12 January 2026
Unprompted review
Reply from The Oodie
Thank you so much for your lovely review, Angela.
We’re so glad to hear you’re pleased with your dressing gown and that it’s keeping you cosy and comfortable. Enjoy staying snug, and thanks again for taking the time to share your feedback!
Take care,
Steph x
Dont trust the sizing guide
I recently purchased a coat from Oodie. While the quality was fine, the fit was not. It fit everywhere except around the thighs, despite me carefully using the sizing guide and checking all measurements before ordering.
I was disappointed to discover that I then had to pay £3.99 to return the item. As the issue was due to inaccurate sizing information rather than customer error, I find it unacceptable to charge for returns in this situation.
Because of this experience, I won’t be purchasing from Oodie again. I expect better transparency and customer care, especially when customers take the time to follow sizing guidance correctly.
Response from oodie
Thank you for reaching out to us and for taking the time to share your experience, and I’m really sorry to hear how disappointed and frustrated you feel.
I completely understand how upsetting this must be, especially after carefully using the size guide and still finding that the fit wasn’t right. Please accept my sincere apologies for the inconvenience this has caused.
I understand your concerns regarding the return fee. At the moment, we’re only able to offer free return shipping in cases where an incorrect or faulty item has been received. For returns due to sizing or fit preferences, the return shipping fee does apply, and I’m sorry for the frustration this policy has caused.
We truly value your feedback, and I’m sorry that this experience has left you feeling disappointed.
If there’s anything else I can help clarify or assist with, please don’t hesitate to let me know.
Basically they are saying if its damaged they pay postage, if not you pay... Read into that what you may
12 January 2026
Unprompted review
Reply from The Oodie
Hi Donna,
Thank you for taking the time to share your experience, we’re really sorry to hear this order didn’t meet your expectations.
We understand how frustrating it can be when you’ve carefully followed the sizing guide and the fit still isn’t quite right, particularly when it comes to specific areas. Your feedback around sizing accuracy is genuinely appreciated and will be shared with our product team to help improve future guidance and designs.
Our returns are free in cases where an item is faulty or incorrect. For fit or change of mind returns, a small return fee applies to help cover postage costs. That said, we completely understand your disappointment in this situation. As a gesture of goodwill, we’ll arrange to refund the £3.99 return fee on this occasion.
We’re sorry this experience has left you feeling let down, and we truly appreciate you taking the time to provide such thoughtful feedback, it helps us continue improving both our products and customer experience.
If there’s anything else we can assist with, our team is always happy to help.
Take care,
Steph x
Very pleased with my coat which is…
Very pleased with my coat which is reversible. I needed it for a cruise to the Arctic and found it worked perfectly in -12°. Never once was I cold and I only had to wear a normal jumper underneath it not an extra thick one. Whether I would’ve paid the full price for it is another matter but I’m delighted with what I got in the sale.
12 December 2025
Unprompted review
Reply from The Oodie
Thank you so much for your wonderful review, Peter. We’re thrilled to hear how well your coat performed on your Arctic cruise!
The reversible design is one of our favourites too, and we love hearing it delivered exactly what you needed for such an incredible adventure. Thank you for taking the time to share your experience - it truly means a lot to us.
Wishing you many more cosy travels ahead!
Take care,
Steph x
My order was delivered quickly and I…
My order was delivered quickly and I was delighted with it. I ordered a Sherpa fleece dressing gown and I love it. It keeps me warm and cosy on these cold mornings. I have even popped it on if I felt chilly during the day. It’s great!
8 January 2026
Unprompted review
Reply from The Oodie
Thank you so much Sue, for your lovely review!
We’re so glad to hear your Sherpa Dressing Gown arrived quickly and has been keeping you warm and cosy - especially on those chilly mornings.
Thanks again for taking the time to share your experience. Enjoy staying snug and cosy.
Take care,
Steph x
‘Lost’ return.
The item received was too big so decided to send back. Followed instructions provided to create the return. Received a QR code for an in-post return. Took the return to local in-post locker and received a tracking number. Received confirmation of the parcel being returned on the 31st Dec. Still haven’t had a refund, and now being told that they don’t appear to have received it (even though I have proof of the delivery). I’m told because it was a ‘self-service return’ which makes no sense other than I posted it back in an in-post locker myself, what else was I supposed to do? I’ve followed all processes, remained patient, and appear to be no closer to getting money back for an item that I no longer want or have. Be careful.
11 January 2026
Unprompted review
Reply from The Oodie
Hi Daniel,
Thank you for taking the time to share your experience, we’re very sorry for the frustration and inconvenience this situation has caused.
You’re absolutely right that you followed the return process correctly, and we understand how upsetting it is to be told a return hasn’t been received when you have confirmation of delivery. We sincerely apologise for the confusion caused around the wording of a “self-service return” - this simply refers to returns lodged through our online portal and doesn’t change your entitlement to a refund.
We can confirm that our team has now arranged your refund directly, and this has been processed. We’re truly sorry that this wasn’t handled as smoothly or promptly as it should have been.
Thank you for your patience while this was resolved, and we appreciate you raising this with us so we could put it right.
Take care,
Steph x
We have a few Oodies…..BUT…
We have a few Oodies, the first couple are lovely, heavy, cosy, warm and snuggly…..excellent! The last one not so think/heavy but still cosy! Now on to the dressing gowns, I have a fleece lined one in OOD size as I like things big, this Xmas I got a Sherpa lined one in OOD also, lovely feel and very cosy, however the sizing for OOD is terrible, no where near as big to wrap around you, feels more restrictive and just not as comfy size wise! Really disappointed :(
Always liked the look of the pjs too but refuse to pay full price as they’re extortionate really….anyway some in the sale, thought ok I’ll treat myself, still a bit on the expensive side but hey if there as nice as they look, worth it!!
Disappointed to say the least, yes they feel soft and nice, don’t feel warming to me at all, just a thin cotton type material :( then the sizing……again I love oversized tops so got the 3xl, no way is this a 3xl, not oversized at all and for me a little uncomfortable, however the XL in the bottoms are a good fit, could even maybe size down, was so looking forward to these but extremely disappointed! Can’t return as they’re a clearance item so I have washed them first as it states on the smallest instructions known to man and will wear them but I certainly wouldn’t purchase anymore sadly……:(
10 January 2026
Unprompted review
Reply from The Oodie
Thank you for taking the time to share such detailed feedback, we really appreciate your honesty and loyalty over the years.
We’re glad to hear you’ve loved some of your earlier Oodies and found them cosy and snuggly, but we’re genuinely sorry to hear that more recent purchases - particularly around sizing and warmth -haven’t lived up to those same expectations.
Your feedback around the OOD sizing differences between products, as well as the fit inconsistency between tops and bottoms, is important and has been shared with our product team.
We do provide size guides with measurements in centimetres on our product pages to help customers find the best fit across different styles, as sizing and cut varies between products. That said, we understand this doesn’t take away from the disappointment you’ve experienced in this instance.
Thank you again for sharing your experience so thoughtfully. While we’re sorry this hasn’t been a perfect one, your feedback genuinely helps us improve moving forward.
Take care,
Steph x
Quality has declined
I received my third oodie as a Christmas present, a leopard print one and I will say that compared to my other 2 oodies purchased 2/3 years ago the quality & thickness is nowhere near as good. The new one is much thinner and lighter than the other 2 I have, in-fact when wearing it, it feels half as heavy in comparison and it’s do thin I can feel my fingers when pinching the material - I can’t do that with my other two even though they are a few years old. So certainly now not worth the money being charged. These oodies used to be fantastic- high quality, heavy, thick and warm, this new one feels like a cheap Amazon copy. Clearly the quality has been compromised with the cost of everything increasing
11 January 2026
Unprompted review
Reply from The Oodie
Thank you for taking the time to share your feedback - we’re really sorry to hear how disappointed you were with this Oodie, especially when comparing it to ones you’ve loved in the past.
We understand why the difference in thickness and weight would be concerning, particularly when you’re familiar with the heavier, puffier feel of earlier Oodies. To provide some context, our products are now press sealed for shipping, which removes the air from the fibres to allow for more efficient transport. This can make them feel noticeably thinner when first unpacked.
As noted on the care tag, we recommend washing and drying the Oodie before wear, as this allows the fibres to fully re loft and return to their intended puffiness and warmth.
That said, if after washing the item still doesn’t feel right or you believe there may be a fault, we’d absolutely encourage you to reach out to our team at help@theoodie.com so we can review this with you directly and assist further.
We really appreciate you sharing your experience, feedback from our customers is incredibly valuable to us, and we’re sorry this one missed the mark for you.
Take care,
Steph x
Soft cosy but can't be tumble dried
I bought a pair of the PJ's in black in December and loved them so much I ordered a second pair in the sale, cloud bottoms, plain blue top. I have also in the past brought several oodie's and slippers.
The PJ's are so soft, so warm so cosy, the feel is pure 5* luxury.
The only niggle I have is the washing instructions. Which is why I give 4* . Firstly, You have to search for them and when you find them they are too small to read. I had to photograph them and blow them up. Secondly the PJs cannot be tumble dried and the instructions are very precise to line dry in the shade.
Now these are winter pyjama's, this is the UK. In the winter the ability to line dry is scarce.
My new ones arrived Tuesday. Delivery is always fast. On Wednesday I washed them according to instructions.
It took 2 day's for them to dry on a clothes horse in doors (in a warm room), which really isn't ideal.
They are Fabulous but 2 pairs are needed because they take so long to dry. You can't change every night! Having said that, I love them. Along with my Panda oodie hoodie I could live in them full time, but then they would need washing daily!!!
8 January 2026
Unprompted review
Reply from The Oodie
Hi Sue,
We’re thrilled to hear how much you love our PJ’s and that they’ve earned a place alongside your Panda Oodie Original!
It’s wonderful to hear you’re enjoying the softness, warmth and cosiness, this is exactly what we aim for.
We really appreciate your honest feedback around the care instructions. We understand how challenging line drying can be during winter. Your comments around visibility of the instructions and drying practicality have been shared with our product team for consideration, as this kind of insight is incredibly valuable.
Thank you again for your support and for taking the time to share your feedback. We love that you’d happily live in them - Panda Oodie included!
Take care,
Steph x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.