The Oak & Rope Company Reviews 11

I ordered a product that had an 8 working day lead time, I needed it delivered asap so asked if it would be ok to speed up the process and it came so fast! I was so impressed with the quality and customer service. Would defo recommend.

I had a brick engraved and it was a Very professional job and service was excellent.

Ordered some engraved bricks from the company and the product itself is beautiful and done to a brilliant standard.
The customer service was absolutely second to none and Gena and Caren at the company went above and beyond to make sure the bricks got sorted after problems with DHL.
Couldn’t recommend highly enough. Very impressed with the product itself and also the brilliant customer service.

I love this company. They do amazing products, we get carving boards for friends as wedding presents. Yesterday, they delivered a swing seat to my neighbour and asked for help to unload it as no one was around. Today a wonderful candle arrived as a thank you. Very unnecessary, but very kind indeed.

I have ordered a few pieces from oak and rope and have been delighted with them. I did once have an issue with an item but this was quickly and easily resolved by the team.

My wife is thrilled with her beautiful engraved oak bench from The Oak & Rope Company which our children bought for her 60th birthday! Janette personally delivered this on the big day and the bench is something that will bring such pleasure and my wife will treasure forever.
The bench is simple but elegant craftsmanship and we could not be happier - thank you!

Reliable - Quality of Item - Helpful - Professional is how I would describe this company.
Due to an unfortunate encounter with another company whom refused to give me my money back even though they made my item wrong. I thankfully found The Oak & Rope Company - whom understood my situation and requirements - helped me agree on a final proof within 24 hours - made the product and whilst it arrived slightly damaged they immediately took the item back ( arranging a courier) corrected the item and posted it back within a week. Cannot thank them enough - having had such a terrible experience with another company (and this is for our wedding) the Oak and Rope Company did nothing short of saying they have my back and would never behave in such a way.. They were 100% true to their word. Thank you again the item - a bespoke cake board is amazing!

⭐️ Customer service was excellent.
⭐️ Help and advice was excellent.
⭐️ Craftsmanship was excellent.
⭐️ Packaging was excellent.
⭐️ Delivery was excellent.
Definitely 👍 a 5 ⭐️ experience.
💍 I bought an engraved knotted doorstop to celebrate my daughter’s first anniversary of her engagement. It was beautiful. Both she and fiancé loved it.
💒 I also bought an engraved wedding cake board and stand for their wedding in 2024. It is stunning. Wow! What a show stopper it will be displaying the cake.
🤷‍♀️ My experience with Oak and Rope was great.
🤷‍♀️ Love ❤️ that all products made in England 🏴󠁧󠁢󠁥󠁮󠁧󠁿.
🤷‍♀️ So easy to contact 📧 and speak with.
🤷‍♀️ Products are made to order so will take time 🕰️.
🤷‍♀️ Well worth the wait 🚏.
🤷‍♀️ Deciding what item to buy next 🤔.
🤷‍♀️ Thank you 🙏 all at Oak and Rope.

I was disappointed to read the other mixed reviews as my experience with the company was fantastic! I ordered two boards for express delivery, both of which arrived on time, beautifully packaged and presented and of the highest quality. So my experience was great and I will use them again!

The products look great, there is no denying that and I have purchased 6 items now. Sadly the last 3, all mobile phone charging points as Christmas gifts were useless. The recipients all had different phones and not one fitted in properly for them to use with ease.

I ordered a bespoke engraved chopping board and had to pay in advance. Upon receipt of my order, they had misspelled part of the engraving. I had a terrible time trying to get a replacement and ended up having to threaten to commence legal actions.
As a result, I would think not twice; but thrice before paying in advance for any of the products or ever doing business with this company again.