Theo2 Reviews 

Verbally abused and drinks tampered with by drunk girl behind me - the o2 not interested and actually told me on Twitter to not bother them it’s not their problem

Best day out with kids at gymnastics at the weekend. Arena is incredible. Queues were managed really well. Lots of different good and drink options. Something for everyone and the public Transport was easy too. Would look for events here to take the family to. They even had an outlet store for shopping.

Just returned back from the country2country concert, that was great as always but the o2 arena just completely rips people of with the completely over the top prices for food, drinks etc. If you can, take some stuff in, but they search bags, so put it on your person, I will go to small venues from now on,

Been trying to get tickets for BTS since they released on 1st June, First they cancelled the pre-sale with not reason and 12 hours before it was supposed to happen. Then I never even got to leave the queue the day tickets went on sale, Tickets have been on resale sites for £5,000 + and they keep releasing tickets with no warning. People have been scamming others and selling tickets they don't have and they do not seem bothered at all. I have found their contact and help useless as I never got any proper answers. The way they have handled this whole situation has been very POOR. I understand BTS have a very passionate fanbase but we have been left in the dark at every corner with no help at all!

We went to the Hearts of the Hollywood exhibition at the O2 Quadrant on Saturday, 23 June for 2:30 We had bought tickets from Lastminute.com, which instructed us to collect our tickets from the box office. When we arrived at the box office, we were told that they did not deal with 3rd party tickets and told us to go back to the exhibition entrance where they should sort us out. The staff member at the entrance told us she needed something to scan before she could let us in. I contacted Lastminute who provided us with a voucher but it did not scan. We asked if we can talk to someone else who would know something about this but this staff member insisted we go back to the box office because “they” did not deal with tickets. Despite the fact we had already told her the box office told us they did not deal with 3rd party tickets, she kept insisting she needed something to scan before she could let us in and then gave us unhelpful and unsolicited advice on not purchasing third-party tickets at the O2.

So again, we went back to the box office where they told us the same thing and told us to speak to the manager back at the exhibition. So once again, we went back to the exhibition entrance and asked to speak to the manager, but instead the exhibition staff member came with us to the box office and she was told the same thing we had already relayed to her. At this point, she said she “sort of” understood and upon returning to the exhibition, she FINALLY went to the get the manager in charge and as soon as he saw our ticket voucher, he said it was fine and that ENCORE, the ticket issuer is one of the partners. So we were finally let in.

We spent an HOUR trying to get into an exhibition we had bought tickets for and it appears all this time that the staff member at the entrance was uninformed and unhelpful. If she had only gone straight to the manager the first time, it would not have been a problem. She admitted that she believed we had purchased tickets but because she couldn't scan it, she won't let us in and made us go through this Kafkaesque nightmare instead of going to the manager to see if something can be done about it. All when the exhibition had less than a handful of people there.

Our time was wasted and our mood considerably soured I was unable to enjoy the exhibition. It took us longer to get in than it did to go through the exhibition. Such incompetence.

We attended the Queen+Adam Lambert concert. When we arrived there and tried to use the E-tickets we were told that we need to have them printed, which is ilogical because it basically is the same ticket. If you don't have anywhere else to go quickly and print them, they will charge you £3.50 per ticket for a reprint on site. All this considering that you already paid additional fees of £10+£1.75 for God knows what. Disgraceful!

Sad to see that such a venue uses a company like AXS to sell tickets considering that the company in question HAS a VERY VERY POOR reputation.

Seen some big bands here, always get good treatment and usually a good show.
Some friendly places to eat before the show too which helps!