thenutr.com Reviews 

I've been pleasantly surprised by the Nutr machine. It's simple to use, easy to clean, and makes fresh plant based milk in just a few minutes. I've tried it with almonds, oats, and cashews, and the results have been consistently smooth and flavorful.

What I appreciate most is that I know exactly what goes into my milk. No unnecessary additives or preservatives, just the ingredients I choose. It has also cut down on cartons and packaging, which is a nice bonus.

If you're looking for an easy way to make fresh, homemade plant based milk without a lot of effort, I think Nutr is well worth considering.

SCAM. Bought unit for Mother's Day. Never received it, emails unanswered, phone number does not work.

Similar to the other reviewers, I am disappointed. I bought my nutr in October 2024. I used it maybe 2-3 times a week for about 6 months. But then it just stopped working. I pinged customer service chat on their website, no response- told me I would get an email. And no email. Every 10-14 days or so I ping them again. I have been trying to resolve this issue for several months now. NO RESPONSE. And the product failed after very normal use for about 6 months. Very disappointed, and since they won't respond I am contacting my credit card to see if I could still do a charge back.

1. Purchase Information
Purchase Date: January 6, 2024
Delivery Date: January 14, 2024
Product: Nutr- Nut Milk Maker
Business Name at Time of Purchase: Nutr
Listed Location: Los Angeles, CA
2. Initial Product Concerns
Upon delivery, the product I received did not match the specifications described on the seller’s website. In addition, the bonus items included in the package were close to their expiration dates. Although I considered returning the product at that time, I chose to keep it for convenience, assuming it would function properly.
3. Product Failure and Warranty Issue
After moderate use (approximately once a week), the product began malfunctioning on July 20, 2024—specifically, an E3 error code appeared, followed by complete power failure. At that point, the product had been in my possession for 6 months and 6 days, well within the standard one-year warranty period.
4. Lack of Customer Service
I contacted the seller on July 22, 2024, with a detailed report and accompanying video documentation. Despite multiple follow-up attempts, I received no response. The phone number listed on the website is a Google Voice number which remains unanswered.
5. Discovery of Misrepresentation
The website listed the company’s location as Los Angeles, CA, so I initially attempted to locate the business in person and bring the defective product directly to them. However, when I began searching for the physical address, I realized that no specific location was provided, and the company was nowhere to be found at the advertised address.
A closer review of the invoice revealed that the actual seller is New E-commerce Era, not “Nutr” as advertised. Furthermore, the business is based in Ohio, not Los Angeles, CA as claimed on the seller’s website. This deliberate lack of transparency constitutes misrepresentation of business identity and location.
6. Summary of Grievances
Failure to honor product warranty
Unresponsive customer service despite repeated contact
Use of unverifiable contact methods (e.g., Google Voice)
Refusal to resolve a valid warranty-related issue
Ongoing deceptive practices that may affect other consumers
7. Request for Action
I respectfully request that an investigation be opened into the business practices of New E-commerce Era / Nutr and that appropriate action be taken to prevent further consumer harm. I am also seeking assistance in obtaining a refund or replacement for the defective product still under warranty.

No support, no instructions, and a product that doesn’t match the marketing
I’ve emailed Nutr 6 times over the past month with no response—just trying to get basic instructions because they sent a soymilk machine instead of a specialized nut milk maker as advertised. This thing does not have any of the functions shown in their marketing.

I ordered the Nutr Ultra which is supposed to be their family size nut milk maker. I received a device with “Soymilk” buttons, it came in a generic soy milk maker box, and works nothing like what’s shown on their website or anywhere on the internet. It seems to only blend for 3 minutes or boil for 30, but I have no idea what else it’s supposed to do because it came with No instructions, and there’s nothing online that matches the machine I received.

I joined their Facebook group, and it’s full of similar complaints—many people have even had to dispute charges just to get a resolution.

This has been the worst customer experience I’ve ever had. I saw negative reviews on Reddit before purchasing and assumed people were overreacting—they weren’t. This is a terrible company selling a misleading product.

You can buy the same kind of soymilk machine, without the Nutr logo, on Amazon for $60. I basically paid an extra $100 for pastel purple paint, a logo, and a long guessing game on how to use it.