The North FaceReviews 

Extremeley hard to send back articles. I have ride my bike to the nearest postal collection point. Whith a package I can hardly bring with me. I do not have a car which is why I bought the coat to stay warm on the bike. I also need to print out a label. They can not print the label for me at the postal collection point and I do not have a printer myself. How am I supposed to send my jacket back?

Just terrible delivery service. expresverzending is the biggest scam, as it will be delivered by UPS to the pick up point 30 min away in 4-5 days after the purchase.

Shoes I bought 18 months ago were comfortable to walk with but made of a very bad quality. I had to throw them away. The only thing I kept are the laces, extremely strong

Bought 500€ jacket in December and in January is already broken. I brought it there to repair and they still have it after 10 days, meaning that in the coldest time of the year I am without jacket. Customer service unexistent. Don't buy these chinese products.

Placed an order on Boxing Day. Still waiting to receive it and unable to track delivery. Contacted The North Face 6 days ago to enquire about an update on delivery and yet to receive a reply.

Just found out the jacket I bought online - with 10% XPLR-pass discount - is now suddenly 35% off, for everyone. Almost makes me consider returning it on arrival and ordering yet another one. It's not in yet BTW; fitted it in a B&M store and ordered it online. In my defense, they said they couldn't order the colour I wanted.

In short - I could have saved 70 euros by waiting a few days more.

Those online discounts are often so radical and random, it really makes you wonder how huge the mark-up on their products is. I did wear my Hyvent Triclimate for 15 years so it's not all bad. Just replacing it because it starts delaminating badly.

I returned another jacket earlier, which came closest to this particular Hyvent that I own - only to find it did'nt have a frontpocket anymore, no zips onder the armpits anymore, and a few other obviously dimes-saving measures.

I'm still buying into it myself, but this brand is becoming too much of just a hype nowadays.

Everything worked fine. I was so worried when I saw the reviews here. But we received our order in time as well as the refund of the jackets we sent back. Nothing to complain about.

Such a huge disappointment! I bought this 55€ winter gloves..definitely a big mistake. Not warm at all, such a bad quality.

I’ve never experienced something like this.
I’ve returned 2 items and I’ve been waiting for the refund for more than 2 weeks when I decided to call the customer service. The guy assured me that the money would have been sent in full back to my account, so I proceeded with another purchase. After one week and other two calls, nothing! Still no money back. So I managed to contact the same person that took my inquiry and he promises me to refund me part part of the first returned purchase plus 50% of the last purchase ( during the call I clearly repeat what he was offering me in case he was mistaking) plus a 10% on my next purchase. I agreed. After one more week still no refund for any of the purchases. I call once again and the guy tells me that he made a mistake and that he offered 15% on the last purchase, which is not enough to cover my previous purchase. So he propose me another 15% off the next purchase in order to get my money back 😂. This is ridiculous. They’re forcing me to buy more stuff so to get my money… and bottom line after one month I still didn’t get any money back, not even the 15%.
I’ve been a loyal and brand enthusiast for years but after this shameful experience I’m not sure I will buy again from them.

Worst customer service experience I have seen in my life !
After waiting more than a week for my package via UPS, it was checked as Delivered.
I was at home waiting for that package and I have asked all my neighbors about it and nobody has received.
Sent an e-mail to the customer service and after 12 days they answered with a very poor form with wrong words (very suspicious btw) that I had to print, fill it our and scan. Any digital signature is not allowed.
So basically you can buy online without any problems, but after they make a mistake of not delivering the product to you they make another mistake on top of it, making you go to a place to print it and send another e-mail.
I will always avoid buying stuff from TNF from now on, but directly from them is definitely not an option forever.
Keep in mind that even during lockdown they didn't give me the option to sign it online.

I sent back my winter jacket cost about 300e to the company for repairing it. Since then I have sent emails and call them for an update...I get the answer that the person responsible for my case is the only one who could updated me...

The worst customer service ever!!!
I really hope I get back my expensive winter jacket 😩

i love hiking and skiing and other sports, this shop is my number one place to find equipment and wear for my hobby

Short version: Ten days after the order was placed, still no sign of the package. After checking the track trace code (GLS) it shows that the package is in storage as I was apparently not home. No message, note, email... nothing. Since I received no message I called TNF. The girl on the phone just laughed when I told her this and said: that is GLS for you! She promised to contact them, as did the guy who I spoke to the next day. Therefore I cancelled the order. Had to fill a form (that is meant for GLS, so should be filled by TNF, not me). Was finally told that money would be paid pack in 10(!!!) working days.
Bear in mind that the above all took a lot of speaking to diverse customer service people and a long time of being on hold. Promised action is not taken (contact GLS, send me the form, call me back) so had to go back several times. Now have to hope that they will be capable to pay me back the money. Will have to keep an eye on it unfortunately. So will have to spend a little more time on top of everything else to make sure they will.
Cannot review the product as have not received the jacket. Have TNF shoes I’m very happy with, but will always buy via a third party in the future.

Hi guys,
I ordered a jacket in the sale 10 days ago. I got a send confirmation the following day. After that it kept quiet.

5 days alter I asked through mail where the package is. (the tracking code was there but not the shipping company. So PostNL didn't accept the tracking code)
I got a mail back that GLS (shipping company Yeah!!) never received the package and they are looking for it. As soon as they know more they would contact me.

They never did. I called again after 5 days.
Yeah sorry we lost the package. Can you fill in this form so you get your money back.
Hold on I don't want my money back. I want the jacket. Send a jacket (remember it never left their warehouse ) to me. I paid for it.
Response NF : sorry cannot do. I do not make the rules. Fill in this form that you never received the package (which was never send from their warehouse, I have this on mail) and we will send you your money back.

I got the assurance that I could choose another jacket online for the same price. and a 10% off bon.

So until now I didn't get no jacket, they never actually send it and I do not have my money back.

When i get my money back, I will give them two stars.

Sad how The North Face did such a bad transition from shops to online selling. They have the brand, they have the money.. So why treat your clients as cashcows..

EDIT:
They sold more then they had in stock in their warehouse. That is why they would not send it again and said i could by it again, knowing it was sold out. That is really bad customer service guys.