THE NOLD Reviews 

27
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I genuinely love supporting sustainable fashion platforms but what I’ve seen on The Nold’s website is disgraceful. They advertise incredible discounts on luxury sample and pre-loved pieces but then th... See more

Company replied

Rated 5 out of 5 stars

It is my go-to place for sample sales. I’ve found amazing discounts on quality brands through The Nold. The selection is solid, checkout is smooth, and deliveries are reliable. It’s a great place for... See more

Rated 5 out of 5 stars

Very easy process of selecting and searching for products. Lots of luxury discount selections. The uploading form is also easy to manage. It’s my top choice for selling my pre-loved luxury goods and c... See more

Rated 5 out of 5 stars

Nold offers unbeatable prices with cash back, but even better, discounts in the hub of brands. My girl loves the Piferi shoes, and NOLD offers the best price and reliable service, which helps me a lot... See more

Company details

  1. Online Marketplace

Written by the company

NOLD is a pioneering peer-to-peer marketplace revolutionizing fashion resale. Our platform empowers both brands and sellers to participate in the resale market, offering an innovative solution to mitigate fashion impact. Unique features include easy product upload via search or QR scan using brand databases. Sellers enjoy enticing benefits, choosing between 100% (or more in-store credit) with partnered brands or 90% in cash. NOLD creates a win-win scenario, providing brands with new customers and sellers with a seamless, aesthetic, and swift listing experience. Join NOLD to redefine your fashion journey.


Contact info

4.1

Great

TrustScore 4 out of 5

27 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(27)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Manipulated 'discounts' designed to trick customers

I genuinely love supporting sustainable fashion platforms but what I’ve seen on The Nold’s website is disgraceful. They advertise incredible discounts on luxury sample and pre-loved pieces but then they inflate the so-called original retail prices to create fake discounts that make buyers think they’re getting a bargain. A few random examples: Agolde jeans retail around £300-£350, The Nold lists ‘original price’ as £539 then pretends to give a -46% discount and sells them for around £300. Balenciaga bag RRP listed at £4858 and then a ‘discounted price’ around £3673. Even Balenciaga’s own site sells it for £3250 at full retail! How is that ethical? Not only is it mocking the customer, this kind of practice damages trust in the whole sustainable fashion space!

28 October 2025
Unprompted review
THE NOLD logo

Reply from THE NOLD

Hi S B,

Thank you for taking the time to share your feedback — we completely understand your concern. Transparency and trust are at the heart of what we do at NOLD, so we take your comment very seriously.

To clarify, the “original prices” displayed on our site are the recommended retail prices provided directly by our partners or their official sample-sale providers. These can vary depending on the country, season, and launch collection. The discounts are calculated based on those references — never arbitrarily inflated by us.

In some cases, especially for items we receive through our EU partners, prices may appear higher for UK customers due to post-Brexit import duties and additional taxes that we are required to apply. The brands themselves can often offer deeper discounts on their own channels as they are the producers, while we act as a resale and logistics intermediary.

Lastly, as with other multi-brand platforms, in which prices for the same style can differ depending on location, partner, or size availability, reflecting the realities of global inventory and demand.

We appreciate you highlighting this and have already asked our merchandising team to review the specific listings you mentioned. Our mission remains to make circular and sustainable fashion accessible, ethical, and transparent — and feedback like yours helps us improve.

Kind regards,
Ana K
Team NOLD

Rated 1 out of 5 stars

No response on how to return a pair of…

No response on how to return a pair of shoes that are too big. Originally got a fast response saying they were looking into it and now silence (it has been almost a week). Please if you read this can you prioritise helping with my return as I am going away. Thank you (NOLD32528)

10 October 2025
Unprompted review
Rated 2 out of 5 stars

Fake reviews

A bit sketchy. Majority of the reviews here are dated June 11 or 12 and reviews tend to only have that one review on their profile.

Most likely the company asked their staff to write 5 star reviews 🤐

13 August 2025
Unprompted review
THE NOLD logo

Reply from THE NOLD

Dear Anna,

We’re sorry to hear you feel this way. We take authenticity very seriously — both when it comes to our Trustpilot reviews and the authenticity of every product we sell. All our reviews are from real customers who have purchased or interacted with our service. The dates you mentioned coincide with a specific campaign and customer feedback request, which is why several reviews appeared close together.

We are a funded company, but also a very small and passionate team. With just a few people on board, our success depends entirely on genuine customer trust — asking for fake reviews would undermine everything we work for.

We’d be happy to discuss your own experience and address any concerns — please feel free to reach us at hello@thenold.com

Kind regards,
Ana
THE NOLD Team

Rated 5 out of 5 stars

The best system for buying and selling

The best system for buying and selling, kind, helpful, fast — what can I say, one of the best sites ever

14 July 2025
Unprompted review
THE NOLD logo

Reply from THE NOLD

Wow — thank you so much for your kind words! 🌟
We’re thrilled to hear you found our buying and selling process easy, fast, and helpful. As a small and passionate team, feedback like this means the world to us and keeps us motivated to keep improving every day.

Happy selling (and buying!) on THE NOLD!

Rated 5 out of 5 stars

Great deals & even better service

I’ve found some amazing luxury pieces on the platform. Shipping is quick and reliable, and their customer service is super responsive and helpful. Always a smooth experience! I love The Nold and everything about it!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience on NOLD.com!

Amazing experience on NOLD.com!

I had an absolutely excellent experience on NOLD.com. The entire process was smooth, intuitive, and fast.

Buying was just great—the selection is fantastic, with so many unique and high-quality pieces at great prices. Shipping was prompt, and everything arrived exactly as described.

Customer support was also excellent, responding quickly and helpfully when I had a question. I truly felt supported at every step.

If you’re looking for the best place to sell your clothes or refresh your wardrobe sustainably, I can’t recommend NOLD.com highly enough. 5 stars all the way!

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Sustainability in Action

I am genuinely impressed by how smooth and trustworthy Nold makes circular fashion. If you are looking to give your quality pieces a second life and support a company that’s serious about sustainability Nold is no brainer. Five stars from me.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Through NOLD

Through NOLD, I have sold so many items of mine over the past few years. Couldn’t have expected a better customer service, return on my sales with the margin I made for the various items and a larger pool of buyers Nold touches through their marketing activities! My go to marketplace for both buying pre-loved items and selling the pieces I see I don’t wear anymore and want to free space for new fashion pieces!

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Flawless experience!

The offers are too good, truly! Loved ghe brand drops, the curated experience, the clear taxes and duties rules and clearly the discounts. I got two items from Agua Bendita and Sanne and everything was flawless!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Recommend it!

Very easy to navigate website that picks very nice selection of fashion items. I have ordered couple of times it’s always a great experience. I recommend it!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Best platform for conscious shopping

Very easy process of selecting and searching for products. Lots of luxury discount selections. The uploading form is also easy to manage. It’s my top choice for selling my pre-loved luxury goods and conscious shopping. Also a big plus is the great support center. N❤️LD

12 June 2025
Unprompted review
Rated 5 out of 5 stars

I love NOLD

I love the website, the whole idea, the sample sales- everything! 😍 I love shopping at Nold. They have everything you need from zara jeans to Jacquemus bags. They also have amazing pieces at a more affordable budget than they would be usually. I love shopping there- it’s sustainable, budget friendly and stylish 🥰

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Obsessed with NOLD

Obsessed with NOLD! It’s such a smart, beautiful platform to buy and sell pre-loved pieces finally a space that feels curated, personal, and effortless. I’ve discovered some of my favorite wardrobe gems here and love knowing they’re getting a second life. So easy to use, and the community vibe makes it feel more like sharing than just shopping. Big fan!

12 May 2025
Unprompted review

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