The Nine Schools Reviews 

They sent wrong item, then didn’t want to send my original order. I had many emails back and forth with Patrick rawson the owner of the company,
Very rude very unprofessional. I would advise not to buy from this site.

Two lamps purchased, one faulty. No reply to multiple emails or instagram messages, and no one picks up the phone. Do not buy from this shop.

I ordered two ginger jar lamps from this company. One has arrived and is lovely. The second never arrived (they are for bedside tables so I meed both of them to match). I have sent 3 emails chasing the order. O replies. Terrible customer service! I should have read the reviews first.

I would urge everyone to look at all of the reviews for this company. They routinely remove any and all negative reviews from instagram and only publish the best reviews on their website. Therefore there is no transparency. A lot of the same family are or have been directors/secretaries of this company so they appear to police themselves. Do your research, to seek out the genuine reviews for this company. They also routinely ignore communication which is incredibly frustrating for customers. Communications they do have can be passive aggressive or unpleasant. There will very rarely be a “I’m sorry to hear that” or “I apologise for the inconvenience,” as you would get with a more reputable company. One of the worst companies I’ve ever dealt with. Please be careful when dealing with them.

Ordered a console table from this company which arrived on the 10th Feb promptly and damaged.
I emailed them on the 11th Feb stating this and had to chase again on the 14th Feb.
I then received a response on the 15th Feb.
as of the 02/03/2023 I am still waiting for the faulty goods to be collected. Despite chasing they do not seem to care.

Had a delivery today from this company. Wrong item sent. complained to them. Got curt response saying they would send out the correct item. No explanation, no apology or offer of compensation for wasted time. Poor customer service. Probably wont use again

Horrible customer service. I waited in pointlessly for two days. Very unhelpful response and no incentive to shop with them again. My previous order was delivered with half the pieces broken. I would not recommend the Nine Schools. It is not good enough to rely on selling pretty things on a pleasant website, when customer service is so shocking.

Beautifully designed furniture. 3 years on and still love them all.

appalling customer service , save your money shop elsewhere

“Well you seem to be on safe ground if you buy a ginger jar. But Cabinet’s are a different matter my storage box has an indent the length of the lid and Mr Patrick Rawson assures me that is NORMAL for these cabinets. He did offer to do me a favour but I didn’t get the details of this favour because he terminated the call because he didn’t like my attitude. I buy a defective storage cabinet from him and he thinks he’s doing me a favour and wonders why I get annoyed. Very unprofessional

Absolutely brilliant service!!
After having read some reviews reporting extremely lengthy waiting times for their orders I decided to phone the company to check delivery times with a human being.

I was phoned back by Patrick in under an hour, he checked and assured me that 2 pieces of the sideboard were currently in the U.K. So I placed the order straight away - that was on Friday morning. My sideboard was delivered early this morning, on Monday!

The beautiful piece is exactly as described online, it came perfectly packaged with protection caps over all corners and multiple layers of wrapping inside the cardboard, and it took only 3 days from ordering to having it in my home. I am really impressed by service and product of Nine Schools as well as by the delivery service they use.

We placed an order 08/07 for two cabinets from The Nine Schools. after purchasing, we were informed that we would have to wait 8 weeks for the order as they didn't have them in stock - not the end of the world but would have been nice to be informed this before purchasing.

The cabinets didn't take as long and arrived at the end of July, great... we thought. Both cabinets were completely ruined. Both of them had chunks missing, what looked to be a manufacturer defect, and had been bashed around I would assume during delivery and were split in numerous places. The condition of them was genuinely a disgrace. I was appalled that The Nine Schools would even send something out with the chunks missing, especially considering the cost of the items was £900. There was clearly no quality checks whatsoever. I immediately contacted TNS to resolve the issue. I was informed that someone would contact me to come and collect them and that TNS were waiting for new ones to arrive and I would have to wait for them. I asked TNS to quality check the items this time before they were sent out to us, as I didn't want a repeat of last time. I didn't get a response. After two weeks of waiting, the damaged cabinets were collected.

On 25/08, two replacement cabinets arrived. Again, both of them damaged for the exact same reasons, however not as badly. I contacted TNS regarding the issue, and provided images and very disgruntled email. The sales team were not interested with what I had to say. I requested replacements again however was informed this was no longer an option. I could either return the items for a full refund, or receive £100 partial refund for each item. I asked to speak to a manager regarding this as I felt £200 refund was not acceptable for two damaged pieces of £900 furniture. I received a reply stating that the refund had been processed. I have now paid £700 for two damaged pieces of furniture.

Only once before have I received such terrible customer service. I will never be shopping at The Nine Schools again, and I would suggest you avoid them too.

SHAMBOLIC. Ordered a piece of furniture with a 4 week delivery time, 9 weeks later we still haven't received the piece. Contacted Nine Schools via email was told would be contacted re delivery and heard nothing. Contacted nine Schools via phone was assured the relevant person would call us back but heard nothing from them. I've cancelled the order via email and requested confirmation surprise surprise have heard nothing! No option other than to cancel the transaction with our credit card company ... what a complete waste of time!

This company in Bristol sells Chinese furniture that it imports. The pieces themselves look lovely on their website and you may be tempted. Beware.
The website states the pieces arrive fully assembled. This is not the case. The website lures you in with a free delivery promise, but the company washes it's hands of any involvement in delivery and will not help you with any arrangements. If you are at home all the time and can fit in with the schedule of a delivery company then carry on and purchase. Make sure you have someone who can manoeuvre a large heavy package up steps and who is also proficient with a screwdriver. There is no communication from the company and if you do manage to get through to the boss, you are in for a difficult conversation that will test your patience while he blames you for issues and is arrogant and condescending. The Chinese furniture in the corner may be a constant reminder of a difficult and unpleasant experience.