thenewtinsomerset.com Reviews 

Disappointed that paying members turned away due to lack of water in the reservoir, we were advised they had to save it for the hotel guests but visitors to the garden have still paid a annual membership remember, I know these things happen but to not put anything up on social media or your website is poor, you’d rather just let guests drive all the way there and get turned away at the gate, see you still managed to look for business on your socials during the day though

I become a member in the last month and so far I was amazed with the place.
Unfortunately my last visit was quite unpleasant. It was a hot day and after walking to reception with two little children 2 and 3 years old i was greeted with the question if I have packed lunches for kids. Of course I had them in their little bags in my hand so I had no way of saying I don't... To my disappointment I was told I am not allowed to bring them in with me. I was advised that I can purchase a packed lunches for kids inside the place. (Which I have already been aware of) I have asked that I have planned to buy smthg anyway for myself as i always do and I know my children won't eat anything from that menu...I was told no and that i can't bring packed lunches for my little ones with me.
I was also told that I am more than welcome to take them back to the car park and eat them there. I fully understand there are rules which I have learnt form reading a policy later but it was rather hot day and carrying both children from the car park back there again it was already hard enough. I had no choice but to take the lunches back to the hot car and waste them... As all mothers porbably know- when your children are set up to go somewhere they won't take easy No for the answer- "we not going now we have to go back and eat lunch in the car park "It would be a miracle if your children did that!!! Well- not 2 and 3 years old.
I have bought two things from the menu but unfortunately my children didn't fancy any of that. Nothing on the kids menu would suit they taste which is rather picky (🤷) One of them has allergy and I can't trust other people with contamination of her food- most mums will understand this.
So I end up with small children having only ice cream/sorbet and rather challenging coz they haven't had really any food. After going back to the car I couldn't give them a steamed lunches!
I absolutely understand and appreciate rules of the place but I felt bit disappointed when other people where happily eating there packed lunches around the place and I was turned with small children in a hot day. I just gather that the lady who was speaking to me didn't have her own kids beacuse she would know exactly what I felt like standing there hot, sweat and tired and with a big qeue of people watching me ...with their packed lunches in their bags!
I probably won't be renewing membership there next year because as much as I have enjoyed the place I think there is a bit of lack of understanding and empathy in their front staff. Which is a shame for a place like this. And if someone tells me again that apparently "the money is not an object in this place for the owner" then I don't think I would believe after my experience ... beacuse making me to buy a lunch for my kids for £8 each it says enough....

Amazing place with wonderful atmosphere, service, ambiance - perfect for relaxation. We stayed just for a couple of nights but will certainly return as soon as possible. A highlight of the stay was the bee safari and honey tasting which was far more interesting than we expected. Thanks to all for a wonderful weekend.

I've bought a few items from their online shop, excellent choice of good quality items, convenient and free delivery service and well packaged. I would definitely recommend.