NBS Reviews 22

Disgraceful customer service. We have been a customer for 10 years or so and supposedly received a renewal notice indicating a date to confirm renewal by. This was never received and then NBS hounded us for payment with threats of litigation.
We will never renew from now on and I would strongly recommend others are very careful when dealing with this company and their credit controllers

NBS appear to be run by pushy sales people who only care about getting customers through the door for commission. They have no idea what it means to value existing customers.

I had the most awful experience using them after they invoiced me for a service which I did not agree to.

For nearly a year they threatened me on various occasions and through various departments and told me I 'must' pay the invoice even though they invoiced me incorrectly. They even passed the invoice onto a solicitor who then threatened me with debt collection, even though the case had not been adjudicated in court. I had to remind said solicitor, that as a governed law firm, they had no right to threaten me with any debt collection or pressure tactics. They simply told me that they were just working on behalf of their client.

I obtained legals advice which advised me that NBS were acting incorrectly. I was advised to try and enter mediation with NBS through a third party, which NBS also refused to engage in. I was therefore more than happy to go to court.

For nearly a year I have heard nothing since.

Absolutely awful, and as an architect I would do anything to avoid using their services, and advise others to do the same.

This is a company that refuses to communicate and ignores data protection regulations.

Concept of valued customer care does not exist. We were a Customer for over 20 years, now retiring, missed auto renewal date by 1 day, T&C change at will and significant price increases without consultation. Strongly advise, get legal advice, we have been stung by the small print and its costing us thousands to get a product we no longer want. Complaints procedure is none existent.

Read the T&C's and get legal advice we have been stung by the small print and its costing us thousands to get a product we no longer want.
Complaints procedure is none existent

Both Katie Wilson and Daniel Muckle are a real testament to this company, they have provided us with an outstanding level of support throughout the last 18 to 24 months assisting us in bringing everything up to date and showcasing the platform and how it can assist our specification and marketing needs.

With no task too big or small, they have both supported us in bringing our user area and supporting documents up to scratch and improved our quantity of specifications by almost double.

Huge thank you to them both

One of the few groups that really does offer pro-active support and looks to make the most of the customer experience and the opportunities coming from the systems the NBS offer. The team are really good to work with and diligent and the systems they offer are always being refined and improved! Highly recommended!

The support we've received from our customer support specialist Emma is second to none.
Nothing is too much trouble and any requests are dealt with promptly. You really do feel as though Emma and the team are 100% dedicated to your success on the platform.
I can't recommend them highly enough.

NBS is one of the last bastions of genuinely great customer service left in modern Britain. It seems to have become something of a lost art but not at NBS. You always get a response. You always get a fast response. The quality of the info is always good and the people really helpful.

Great service, always there to help

NBS provide an excellent level of support and great back end system for updates.

They've recently helped us update product info for a new product launch. They've been quick to pick up on comments and queries to prepare the specs for going live.

Fantastic level of service. A big shout-out to Emma, Talyor and the team.

Outstanding customer service - they are always quick to help with any issues and go above and beyond to help.

I always receive exceptional service from the NBS team. Taylor and Daniel are incredibly knowledgeable and approachable, which makes me feel comfortable asking questions whenever I have any doubts. Their regular check-ins are so helpful as talking things through with them always leaves me with a fresh list of ideas I can improve to increase leads. I would highly recommend their services!

The NBS platform is designed for a simple user experience, making it easy to upload information and supporting documents.

If we ever experience any issues, the NBS team are quick to respond and help. Nothing is ever too much trouble for them.

We have seen an uplift in specifications since using the platform and would highly recommend.

Great support and innovation from NBS. NBS take the time to get to know you and what you need for your business as a manufacturer.

Recently had our quarterly review with Daniel who talked not just about the latest developments but also any pinch points we had with the system and how we could solve those.

I can honestly say that NBS have been an absolute pleasure to work with. The teams across multiple departments are all so helpful and friendly. No task is too big for them and they are always happy to assist.

Special mention to Holly Cameron and Freddie Bates who have gone over and above, time and time again. Looking forward to working more with NBS moving forwards!

If you are a manufacturer in the construction industry and are not involved with NBS and in particular NBS Source, you are missing out.

NBS are great to work with, they're customer-focused and provide a clear and structured platform that is leading in the industry for good reason. Their customer success team are attentive, helpful and communicate really effectively.

We really enjoy working with NBS and find their service to be very professional and supportive. They are great at keeping us up to date with any new functions and features and are always open to our feedback on what would help us as a business. Our success manager Emma is always a joy to catch up with and great at guiding us through all the technical parts and building our profile for the best reach.

Wonderful platform which provides us with numerous specifications. Always great support offered by the team in various areas of our account; Particularly grateful for the support from our success manager Emma with updating our whole range and increasing metrics over the last year.

First class !! NBS platform super clear, concise and very accurate. Noticeable increases on our specified projects with links supplied.
Big thanks to Vanessa, Freddie and team for always being on hand to provide ways to improve our profile and for their constant support.