Today I installed everything. Software, license, maps and POIs. Everything worked great, everything went smoothly. I translated the installation instructions that THENAVMAN sent me by email into Germa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wanted to update my MMI 3G+ & maps in my 2013 RS5, but didn't want to have to remortgage the house in order to afford Audi main dealer prices (and from experience, less than excellent service). Found... See more
Company replied
I ordered a whole set of digital downloads. All files downloaded and extracted perfectly. The instructions are excruciatingly detailed, but that’s a good thing. It ensured that every step of a lengthy... See more
Company replied
Fast shipping! I received my order in only a couple days from the U.K. The expert instructions were detailed and easy to follow. Installation was a breeze. My USA spec 2018 S3 now has all the latest u... See more
Company replied
Company details
Written by the company
Your online Audi vehicle software and navigation specialists. Specialising in all aspects of the Audi MMI systems from software to navigation maps, CarPlay and Android Auto.
Contact info
20 Great Spring Road, Sudbrook, NP265UZ, Caldicot, United Kingdom
- support@thenavman.com
- thenavman.com
4.7
Excellent
856 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had prompt response from the team
I had prompt response from the team! The installation went flawless, had a problem with the maps and the team sorted it for me really quickly! Would definitely recommend them!
17 July 2024
Unprompted review
Reply from TheNavMan.com LTD
Hi Brandon,
Thank you for taking the time out of your day to leave us a review. We look forward to seeing you again very soon :)
All the best,
TheNavMan.Com Team
The support was great
The support was great. That said, it wasn’t apparent that one must use a PC (not a Mac) if you download the files to your own USB stick. I couldn’t successfully install,
So had to wait a couple weeks for a pre-loaded USB to post from the UK. Once that arrived. It all went smoothly.
30 May 2024
Reply from TheNavMan.com LTD
Hi Geoffrey,
Thank you for taking the time out of your day to leave us a review. We look forward to seeing you again very soon :)
All the best,
TheNavMan.Com Team
Support answering few questions I had.
4 July 2024
Reply from TheNavMan.com LTD
Hi Samuel,
Thank you for taking the time out of your day to leave us a review. We look forward to seeing you again very soon :)
All the best,
TheNavMan.Com Team
Good old fashioned customer service
Fantastic customer service making sure you were purchasing the right product for your vehicle then prompt delivery followed by clear and concise instructions for installation. Would use again or recommend in a heartbeat.
17 July 2024
Unprompted review
Reply from TheNavMan.com LTD
Hi Russell,
We are so happy to hear that you were pleased with the service provided. We hope to see you again very soon.
All the best,
TheNavMan.Com Team
maps update due to error/malfunction of GPS
The process from explaining my GPS issues, providing details, to purchasing/downloading was absolutely seamless and successful. That said, the cost and time it took to fix was and would have been significantly less than the stealership - a big thankyou~!
12 July 2024
Unprompted review
Reply from TheNavMan.com LTD
Hi BE,
We always love to hear our customer's feedback and we thank you for taking the time to leave us a review. We look forward to helping you again soon!
All the best,
TheNavMan.Com Team
Nav was straight forward and works great
Navigation in Stalin street Ford. He's going very quick and accurate have not done system update yet will inform when done.
30 June 2024
Reply from TheNavMan.com LTD
Hi David,
We are so happy to hear that you were pleased with the service provided. We hope to see you again very soon.
All the best,
TheNavMan.Com Team
Reply from TheNavMan.com LTD
Hi razvan99k,
Thank you for taking the time out of your day to leave us a review. We look forward to seeing you again very soon :)
All the best,
TheNavMan.Com Team
After issue with postal order arrived quickly and was easy to install
My original order was got lost in Spain some how. They were very quick to resend out my order. The second one arrived with no issues faster than I expected. No issues on the install. Only wish was I didn't have to reach out for the PDF instructions.
29 June 2024
Reply from TheNavMan.com LTD
Hi Gregory,
Thank you for taking the time out of your day to leave us a review. We look forward to seeing you again very soon :)
All the best,
TheNavMan.Com Team
Quality upgrade
Easy to use instructions, sent me the package quickly and securely, and it's worked flawlessly so far.
29 June 2024
Reply from TheNavMan.com LTD
Hi Mr,
Thank you for taking the time out of your day to leave us a review. We look forward to seeing you again very soon :)
All the best,
TheNavMan.Com Team
Software that is freely available should not be sold with a price tag.
I was disappointed to find that this software, which is freely available elsewhere, is being sold with a price tag here. It feels misleading and unfair to charge for something that can be obtained for free. I recommend looking for alternative sources to avoid unnecessary expenses.
edit:
They admit they sell software that isn't theirs. They block me on other social media platforms so they can continue selling software that is freely available from MIB-Helper.
1 July 2024
Unprompted review
Reply from TheNavMan.com LTD
Hi Dave,
Sorry to see you have given us a 1-star review. The specific item you purchased can likely be sourced elsewhere online. We are not a unique supplier in this regard. As a business, we provide value with our years of expertise and ease of installation methods allowing you to do this in the comfort of your own home. In the unlikely event that something goes wrong, you have experts available who have likely seen it all before and can assist and guide you.
I can see you made contact with our support team as you were having some technical issues with the installation process (you were using a USB and not SD) and as such you already gained value from our team. There are many examples in life where things can be done for free versus a paid/convenient solution.
I sometimes quote: You can pump your car tyres up for free but sometimes you want to make life easier and more convenient and use a garage and if anything goes wrong there is someone on hand to help you.
All the best,
TheNavMan.com Team
nervous to start with but it was pretty…
nervous to start with but it was pretty easy and it worked, the speech part took for ever
26 June 2024
Reply from TheNavMan.com LTD
Hi martin,
We are so happy to hear that you were pleased with the service provided. We hope to see you again very soon.
All the best,
TheNavMan.Com Team
First class support A++++
11 July 2024
Unprompted review
Reply from TheNavMan.com LTD
Hi Andrew,
We are so happy to hear that you were pleased with the service provided. We hope to see you again very soon.
All the best,
TheNavMan.Com Team
Reply from TheNavMan.com LTD
Hi Christopher,
We always love to hear our customer's feedback and we thank you for taking the time to leave us a review. We look forward to helping you again soon!
All the best,
TheNavMan.Com Team
Reply from TheNavMan.com LTD
Hi Nathan,
Many thanks for taking the time to leave us a review, it's very much appreciated! We hope to see you again very soon.
All the best,
TheNavMan.Com Team
Reply from TheNavMan.com LTD
Hi MY,
Thank you for taking the time out of your day to leave us a review. We look forward to seeing you again very soon :)
All the best,
TheNavMan.Com Team
The Best for Navigation
Easy to follow instructions, awesome support and very well priced. Highly recommended 👌🏻
27 June 2024
Reply from TheNavMan.com LTD
Hi Lee,
We are so happy to hear that you were pleased with the service provided. We hope to see you again very soon.
All the best,
TheNavMan.Com Team
Product arrived on time and worked well.
18 June 2024
Reply from TheNavMan.com LTD
Hi Raymond,
Thank you for taking the time out of your day to leave us a review. We look forward to seeing you again very soon :)
All the best,
TheNavMan.Com Team
Reply from TheNavMan.com LTD
Hi Mohammed,
We are so happy to hear that you were pleased with the service provided. We hope to see you again very soon.
All the best,
TheNavMan.Com Team
Got the car sorted!
25 June 2024
Reply from TheNavMan.com LTD
Hi Dave,
We are so happy to hear that you were pleased with the service provided. We hope to see you again very soon.
All the best,
TheNavMan.Com Team
Thanks NavMan
Thanks NavMan, the updates worked great, really straight forward. Excellent Service.
17 June 2024
Reply from TheNavMan.com LTD
Hi Alex,
Many thanks for taking the time to leave us a review, it's very much appreciated! We hope to see you again very soon.
All the best,
TheNavMan.Com Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.