The product was excellent and well priced for the quality. Unfortunately it didn't fit my wife. The return was processed very quickly and efficiently. Would definately use this company again.
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Sadly the jumper was loose knit and floppy.Sleeves are far to short. To return cost nearly £15 by the time they had deducted original postage. Poor experience.
Company replied
This is a brilliant company and extremely helpful. Sandrine, who answered the phone, was amazing. Apparently the jacket I wanted as a replacement for one I had had for a number of years was no longer... See more
Efficient delivery and excellent quality product at a good price. Lovely warm men’s fisherman’s jumper.
Company details
Written by the company
Established since 2010 in Hampshire, England, The Nautical Company is a family run business specialising in quality nautical lifestyle clothing and home decor.
Contact info
Eastfield Avenue 29, RG21 4BQ, Basingstoke, United Kingdom
- thenauticalcompany.com
4.4
Excellent
24 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Lovely chunky Arran cardigan
Lovely real woollen cardigan. Tad expensive but very good quality.
12 January 2026
Unprompted review
Good value and excellent…
Efficient delivery and excellent quality product at a good price. Lovely warm men’s fisherman’s jumper.
8 January 2026
Unprompted review
Poor experience.
Sadly the jumper was loose knit and floppy.Sleeves are far to short.
To return cost nearly £15 by the time they had deducted original postage.
Poor experience.
4 February 2026
Unprompted review
Reply from The Nautical Company
Hello Roberto,
Thank you for sharing your feedback.
We are sorry to hear the jumper wasn’t right for you.
For clarity, the item is described on our website as a chunky, loose-stitch knit, and the product details note that the sleeves may come up on the shorter side for some. We always aim to be as transparent as possible to help customers make an informed choice.
Regarding the return, customers are free to choose their preferred return service and cost.
We do understand how disappointing it can be when a purchase doesn’t work out, and we appreciate you taking the time to leave your comments.
Best regards,
Sandrine
Excellent Service
The product was excellent and well priced for the quality. Unfortunately it didn't fit my wife. The return was processed very quickly and efficiently. Would definately use this company again.
21 January 2026
Unprompted review
Great quality product
Great quality product, very warm and ideal for the winter. Excellent online service
21 January 2026
Unprompted review
Stunning lobster on great Nautical website!
Great website. The product - a stunning lobster looked stunning! It arrived swiftly, and the whole orderering and receiving process was seamless.
6 January 2026
Unprompted review
I ordered a jumper for my husband
I ordered a jumper for my husband, arrived promptly and it was such good quality for the price. Sadly it did not suit my husband so I had to return it. The returns process was simple and communication was excellent. I will definitely order from them again.
18 December 2025
Unprompted review
Speedy service. Great quality items!
I placed my second order with The Nautical Company in December 2025 for a Christmas gift, and once again they were outstanding. The speed of service was fantastic, and the quality of the product is absolutely gorgeous. I can’t fault them and will definitely continue to shop with them.
4 December 2025
Unprompted review
fantastic knitwear,
fantastic knitwear,
exactly what I was expecting, efficient delivery
19 December 2025
Unprompted review
The item was bought for a Christmas…
The item was bought for a Christmas present. My husband loved it. The item was well made. It was sent on time and well packaged
27 December 2025
Unprompted review
Great quality
Great quality! Great service! Great packaging! You have probably ascertained that I think The Nautical Company is GREAT!
17 November 2025
Unprompted review
Lovely product
Great website, nice products.
Lovely quick service.
Have ordered a few jumpers for my husband from The Nautical Company over the years.
He loves them says they are very comfortable and sizing is spot on.
27 November 2025
Unprompted review
Brilliant service and great products.
This is a brilliant company and extremely helpful. Sandrine, who answered the phone, was amazing. Apparently the jacket I wanted as a replacement for one I had had for a number of years was no longer available in yellow. She managed to source one for me. Delivery was quicker than expected. The jacket was in great condition and well packaged.
Many grateful thanks to all concerned. I love my jacket!
21 November 2025
Unprompted review
Great item
Great item . Bought for my friend . She loves the ocean plaque . Great service too . Thankyou 🤩🤩🤩🤩🤩
24 October 2025
Unprompted review
A well made & attractive product…
A well made & attractive product delivered quickly.
Excellent company with good quality & attractive products.
21 November 2025
Unprompted review
Clear website selling quality clothes.
Clear website selling quality clothes.
Excellent delivery
5 November 2025
Unprompted review
Prioritising profit over customer loyalty
I bought a coat and realised it was too big straight away, but due to work travel I didn’t contact the company until 3 weeks later. They replied to my email and explained, very curtly, that because the item was reduced the return period was also reduced. This notice wasn’t on the email confirming the purchase, which just smacks of a desperate company that puts customers at the bottom of their priorities. I am stuck with a coat that’s too big and I’ll never buy from this company again. Buyer beware.
28 October 2025
Unprompted review
Reply from The Nautical Company
Hello Mr C.,
Thank you for your review.
We are sorry to hear you feel the returns information was not clear. Our returns timeframe is included both on the paper invoice attached with your order and on our website, on the Returns Policy and on the Shipping Information pages. These are listed in the footer of every page on our website, under the Help section. We do our best to make these details clear so that customers can return items easily within the stated period.
We do appreciate that it can sometimes be easy to miss these details, and we are sorry this has caused any inconvenience. As your request was made outside the return window, we were unable in this instance to accept this sale item back.
Best regards, Sandrine
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