The Mortgage Stop Reviews 35

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I had an excellent experience securing my mortgage with this company. Rita Kohli was incredibly helpful from start to finish — knowledgeable, supportive, and always available to answer any questions.... See more

Company replied

Rated 5 out of 5 stars

Rohit has been brilliant in helping us to get a mortgage. We had been rejected by multiple mortgage brokers and banks due our complex situation. We were kept updated throughout the process. Rohit man... See more

Company replied

Rated 5 out of 5 stars

Fantastic support and advice though the process, we didn't think we would get the mortgage we needed, however with Rita's expertise, she successfully arranged it for us! We are based in London,... See more

Company replied

Rated 5 out of 5 stars

Rita was so helpful from the start to finish of the process of a difficult mortgage application with a private limited company purchase. She helped chase where necessary and never gave up after hittin... See more

Company replied

Company details

  1. Mortgage Broker
  2. Life Insurance Agency

About The Mortgage Stop

Written by the company

The Mortgage Stop

We are a family-run mortgage and protection advisor based in Romsey, Hampshire. We offer independent advice on mortgage products from across the whole of the market, and we have been in business since 2020. We have helped secure over £13m worth of lending for our clients, and we offer advice on a variety of mortgage products, including first time buyer mortgages, remortgaging, contractor mortgages, self-employed mortgages, buy to let mortgages, and later life lending solutions such as Equity Release. We also provide advice on income protection insurance, life insurance, critical illness cover and general insurance.

We understand that buying a home or securing a mortgage can be a daunting process, which is why we are committed to providing our clients with the best possible service. We will take the time to understand your individual needs and circumstances, and we will work with you to find the right mortgage for you. We are also committed to providing our clients with impartial advice, and we will never pressure you into taking out a mortgage that you are not comfortable with.

If you are looking for a mortgage advisor that you can trust, then please contact us today. We would be happy to discuss your needs and help you find the right mortgage for you.

Contact us:

  • Phone: 01794 379 379
  • Email: hello@themortgagestop.co.uk
  • Website: www.themortgagestop.co.uk

Contact info

4.8

Excellent

TrustScore 5 out of 5

35 reviews

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Rated 5 out of 5 stars

The Mortgage Stop

I had an excellent experience securing my mortgage with this company. Rita Kohli was incredibly helpful from start to finish — knowledgeable, supportive, and always available to answer any questions. The whole process was easy and completely seamless. I didn’t have to worry about a thing; the team took care of everything and secured the best rates for me. I highly recommend them to anyone looking for a smooth and stress-free mortgage experience!

23 December 2025
Unprompted review
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Reply from The Mortgage Stop

Hi Deepika

Thank you for taking the time to leave this review.

We’re pleased to hear you had a positive experience and that Rita was able to support you throughout the mortgage process. Providing clear, reliable mortgage advice and keeping things straightforward from start to finish is exactly what we aim to do.

It’s good to know the process felt seamless and that you were happy with the outcome. We appreciate the recommendation and wish you all the best moving forward.

If you ever need further mortgage advice in the future, we’re here to help.

Warm regards
The Mortgage Stop Team

Rated 5 out of 5 stars

Outstanding Service

Cannot recommend enough. Rohit has been so helpful throughout our whole mortgage process as first time buyers. Everything was dealt with super efficiently and smoothly. Thank you!

31 March 2025
Unprompted review
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Reply from The Mortgage Stop

Hi Jenna

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Rohit provided such outstanding service and could support you throughout your journey as first-time buyers. Making the mortgage process smooth and efficient is exactly what we strive for, and it’s wonderful to know we delivered on that promise.

Providing expert mortgage advice and personalised support is at the heart of what we do, and your recommendation means the world to us.

Wishing you all the best as you settle into your new home!

Regards,
The Mortgage Stop Team

Rated 5 out of 5 stars

Great service, worth every penny!

Really helpful and responsive, talking through the best options and made the whole process simple. Would recommend for contractors, great advice.

13 February 2025
Unprompted review
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Reply from The Mortgage Stop

Thank you, Jari, for your fantastic 5-star review!

We're thrilled to hear that you found our service helpful, responsive, and well worth it. Making the mortgage process simple and stress-free is always our goal, and we're especially glad we could provide expert mortgage advice tailored to contractors like yourself.

Your recommendation means the world to us, and we truly appreciate your trust. If you ever need further guidance in the future, we’re always here to help. Wishing you all the best!

Warm regards
The Mortgage Stop Team

Rated 5 out of 5 stars

10\10 would use again

I have had nothing but great experiences with Rita and her team. As a first time buyer, mortgage stop has been nothing but helpful in helping us buy our first home.

They have really helped take the stress off things an always answered or fitted us in at a suitable time.

Thanks all!

23 October 2024
Unprompted review
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Reply from The Mortgage Stop

Dear Connor,

Thank you so much for your fantastic 5-star review! We're delighted to hear that you had nothing but great experiences with Rita and our team. As a first-time buyer, we understand how important it is to receive expert mortgage advice to make the process as stress-free as possible. We're thrilled that we could help you buy your first home and take the stress off things. Your kind words mean a lot to us, and we look forward to assisting you again in the future.

Warm regards,
The Mortgage Stop Team

Rated 5 out of 5 stars

Outstanding service, exceeding all expectations

Rita and the team have recently secured our mortgage offer and have exceeded expectations throughout the entire process.

As I’m a contractor, I was unsure where to start but Rita expertly navigated every step and was an excellent, knowledgeable sounding board.

She supported us through our home search, always being tremendously efficient and responsive to queries from us and the agent. We’re now awaiting our exchange date but recently had the lovely surprise of Vinay emailing to let us know that as mortgage rates had dropped, they had secured a better rate with the same lender, with no additional checks or work from our end at all. Knowing that up to the very end of this purchase they continue to act on our behalf and are working to lock in the best deal while we’re busy packing boxes is absolutely invaluable!

I would highly recommend the Mortgage Stop, they are certainly so much more than just an “online broker” and have taken so much stress out of the process for us both. Thank you Rita, Vinay and Rohit for the outstanding service.

13 September 2024
Unprompted review
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Reply from The Mortgage Stop

Hi Victoria,

Thank you for your thoughtful 5-star review! We're thrilled to hear that Rita and her team provided the support you needed throughout your mortgage journey. Securing a mortgage for contractors can be complex, and we’re so happy that Rita was able to guide you with expertise and make the process straightforward for you.

It's wonderful to know that we're continuing to look after you even after we secured your original mortgage deal, our team will continue to secure a better rate for you without any extra effort on your part. Looking after our clients and ensuring you get the best deal possible is always our top priority!

We’re excitedly waiting to learn your exchange date and good luck with the packing—we all know those boxes seem to multiply when you’re not looking! If there’s anything else we can assist with in the future, please don’t hesitate to reach out!

Best regards,
The Mortgage Stop Team

Rated 5 out of 5 stars

They were efficient

They were efficient, reliable and more importantly found me a fantastic 5 year rate just above the Bank of England Interest rate

19 January 2024
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Reply from The Mortgage Stop

Hi Dale,

Thank you immensely for your wonderful 5-star review! We're thrilled to hear that you found our service not only efficient and reliable but also instrumental in securing you a fantastic 5-year rate. It's our top priority to offer our clients the best value mortgage options tailored to their needs, and it's rewarding to know we hit the mark for you.

Your feedback is greatly appreciated and will inspire our team to continue delivering excellent service. We look forward to assisting you again in the future!

Best regards,
The Mortgage Stop Team

Rated 5 out of 5 stars

Excellent service

I recently had the pleasure of working with Rohit at The Mortgage Stop, and I cannot express how grateful I am for his exceptional service. From start to finish, Rohit demonstrated an unparalleled level of professionalism, expertise, and dedication.
Rohit's knowledge of the mortgage industry is truly impressive. He took the time to thoroughly explain every step of the process, ensuring that I felt confident and informed throughout.
Rohit has an unwavering commitment to customer satisfaction. He went above and beyond to address any questions I had promptly and effectively. Rohit's communication skills are excellent, and he kept me updated at every stage of the mortgage application, making the entire experience seamless and stress-free.
I highly recommend The Mortgage Stop to anyone seeking a mortgage professional who combines expertise with a personal touch.

17 January 2024
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Reply from The Mortgage Stop

Thank you, Andy, for taking the time to leave us such a glowing 5-star review.

We're delighted to hear about your positive experience working with Rohit at The Mortgage Stop. His dedication to providing expert mortgage advice, combined with a deep commitment to customer satisfaction, truly sets him apart. Rohit exemplifies our mission to not only meet but exceed our clients' expectations by offering personalised service and a seamless, stress-free mortgage process.

Your recommendation means a great deal to us. We're here for you anytime you need further assistance or advice. Thank you for choosing The Mortgage Stop, and we look forward to serving you again in the future!

Best Regards
The Mortgage Stop Team

Rated 5 out of 5 stars

Incredibly helpful

Incredibly helpful and professional during the entire process and very hard working.

17 October 2023
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Reply from The Mortgage Stop

Thank you for your 5-star review Tom!.

We're glad to hear that you appreciated our professionalism and hard work throughout your journey as a first-time buyer. These are key aspects we strive to maintain in our service, and it's rewarding to know they stood out for you.

Your feedback is valuable, not just to us but also to others in search of dependable mortgage advice. We look forward to the opportunity of assisting you again in the future.

Best regards,
The Team at The Mortgage Stop

Rated 5 out of 5 stars

The Mortgage Stop - Great People

I had a fantastic experience working with The Mortgage Stop. From the moment I reached out to them, they exhibited a level of professionalism and expertise that put my mind at ease. They provided me with a range of mortgage options and patiently explained each one, ensuring I fully understood my choices.

What really stood out was their commitment to finding the best possible mortgage deal for me. They tirelessly negotiated with multiple lenders to secure an incredibly competitive rate. The entire process was smooth and efficient, and although at times I was a bit slow with sending my up to date documents, I still felt well-informed at every step.

The team at The Mortgage Stop went above and beyond to meet my specific needs, specifically Rita & Rohit and their responsiveness to my questions and concerns was truly impressive. They even provided valuable advice on improving my credit score, which ultimately led to a better mortgage offer.

I dealt With Rohit at the beginning (The director of the company). I can truly say he looked after me a lot, recognised my situation, and was willing to help me out straight away.

His partner and the co director Rita, helped me with finding and securing the Mortgage offer. She was very patient throughout the whole process, despite having to chase me a few times. Although it was a long process, as we first had to find the property we wanted to purchase, It was great working with Rita & Rohit, they are such lovely people and will do there absolute best to help you.

Definitely recommend there services, and will be using their services again in the future!

6 October 2023
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Reply from The Mortgage Stop

Hi Amarik,

Wow, we are over the moon with your fantastic review! It truly made our day here at The Mortgage Stop. Thank you for taking the time to share your journey with us, and for the glowing remarks.

We're chuffed to bits that our array of mortgage options and the advice we provided hit the mark, especially for a first time buyer like yourself dealing with complicated mortgages. It’s stories like yours that really get to the heart of why we do what we do.

Your shout out to Rita and Rohit is heart-warming. They’re overjoyed by your kind words. It’s all about teamwork and making sure we’re here for you every step of the way. We do understand that the paperwork can be a tad tedious, but your cooperation, even when things got a bit slow, helped keep the ball rolling smoothly.

Hearing that our credit score advice helped secure a better mortgage offer for you is just the cherry on top. And your willingness to work with us again in the future is the best compliment we could hope for.

Your recommendation is a massive boost for us, and it’s reviews like yours that help us keep going. We are already looking forward to our next venture together. Till then, enjoy every moment in your new abode!

The Mortgage Stop Team

Rated 5 out of 5 stars

Calming influence

Rita has been an absolute star with my complicated shared ownership mortgage hunt. My situation has been complicated and stressful but Rita has been a calming influence throughout. I would have given up without her pep talks. Thank you!

14 September 2023
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Reply from The Mortgage Stop

Dear Lisa, We're absolutely delighted to hear about your positive experience with Rita and our team here at The Mortgage Stop. Your kind words and 5-star rating are incredibly meaningful to us.

The complexities of a shared ownership mortgage can be daunting, and we're thrilled that Rita was able to offer the expert guidance and support you needed. With experience spanning over 24 years in the mortgage sector, Rita takes great pride in delivering tailored mortgage advice to suit each client's unique situation.

It's wonderful to know that Rita's calming presence and motivational pep talks were instrumental in your mortgage journey.

Thank you once again for entrusting us with your mortgage needs. We look forward to assisting you in the future, ensuring you continue to find the ideal mortgage solution for your financial landscape.

Rated 5 out of 5 stars

Excellent service and team

We worked with Rohit and he really made us feel welcome. Our experience felt very personalised and couldn’t fault Rohit and the team.

11 August 2023
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Reply from The Mortgage Stop

Hello Anna, We're absolutely delighted to read your 5-star review! It's wonderful to know that Rohit made you feel welcome and that you found our service to be highly personalised. We pride ourselves on offering expert mortgage advice, especially to first-time buyers like you. Thank you for entrusting us with your journey.

Warm regards, The Mortgage Stop Team

Rated 5 out of 5 stars

Unparalleled support through the Mortgage Process!!

From the get go, Rita and her team have been absolutely amazing. The process has been very inclusive with every step being transparent and we’ve learnt a great deal from the process. I would highly recommend The Mortgage stop time and time again!!

Thank you Rita and The Mortgage Stop

29 August 2023
Unprompted review
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Reply from The Mortgage Stop

Hi Ravi, What a pleasure it is to read your review! We're incredibly grateful for your 5-star rating and especially pleased to hear how Rita and the team made your mortgage process transparent and educational. Your recommendation means the world to us. Here's to your new journey!

Kind regards, The Mortgage Stop Team

Rated 5 out of 5 stars

Best mortgage broker ever!!

Rohit has been brilliant in helping us to get a mortgage. We had been rejected by multiple mortgage brokers and banks due our complex situation. We were kept updated throughout the process. Rohit managed to submit our mortgage application at very short notice and secure us a mortgage offer before the interest rates went up. Highly recommend!!

27 July 2023
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Reply from The Mortgage Stop

Wow, your review made our day! It's great to hear we could help you navigate the tricky mortgage landscape. We know it's not always a walk in the park, so we're glad Rohit was there to make things a bit easier for you, especially as you had been disappointed by so may other mortgage brokers!

It's awesome that he was able to get your application in quickly and lock in a good rate, especially given the current rising interest rates. Thanks for the 5-star rating and for calling us your "best mortgage broker ever" - we're chuffed!

Rated 5 out of 5 stars

Rita and her team have been incredible

Rita and her team have been incredible. Rita worked in a timely, professional yet friendly manner. Rita has a wealth of knowledge always took the time to answer any questions. Rita also explained every step of the process to us, as well as well informed us when any decisions needed to be made. We would not hesitate to use The Mortgage Shop again.

20 July 2023
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Reply from The Mortgage Stop

Dear Josh & Sophie, Thanks for taking the time to share your experience with The Mortgage Stop. We're glad to hear that you found our service beneficial.

Rita and the team certainly strive to provide professional and friendly mortgage advice, and it's great to see that reflected in your interactions. We're pleased that the detailed explanations and timely communication made the process smoother for you.

Your feedback is valuable to us and we appreciate your willingness to use our services again. We're here to assist with any future mortgage needs.

Rated 5 out of 5 stars

Handled my case professionally and promptly

The Mortgage Stop handled my case professionally and promptly despite the unexpected difficulties inflicted by the free holder during the process and my own busy schedule. I can strongly recommend them.

5 July 2023
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Reply from The Mortgage Stop

We're really pleased to see your positive review! It sounds like you had a solid experience with The Mortgage Stop, and we're glad to hear it.

Navigating the complexities of the mortgage process can be tricky, especially when unexpected challenges arise. Our team prides itself on being ready to tackle these difficulties head on, and it's rewarding to know our expert mortgage advice helped guide you through.

Your recommendation is a testament to our hard work and it's greatly appreciated. We're here to support you and others in need of mortgage advice, so don't hesitate to get back in touch in the future.

Thanks again for your kind words and for taking the time to leave us a 5-star review.

Rated 5 out of 5 stars

Delighted!

We were not what you would call straight forward or standard clients but despite that and our requirements Rita and team did not disappoint finding us the ideal mortgage within our budget. Thorough explanation of product features and benefits made it very easy to understand. Very satisfied.

10 July 2023
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Reply from The Mortgage Stop

Martin, thank you ever so much for your kind words and the 5-star rating! We're absolutely chuffed to hear that Rita and our team were able to assist you in navigating the complexities of your mortgage needs. We understand that every client's situation is unique, and we pride ourselves on being able to provide personalised and comprehensive mortgage advice.

Your satisfaction is our top priority, and we're over the moon to know that our thorough explanation of product features and benefits was helpful and easy to understand. We're here to make the mortgage process as straightforward and stress-free as possible, even for the most complicated scenarios.

Once again, thank you for choosing us for your mortgage needs. We look forward to serving you again in the future!

Rated 5 out of 5 stars

The Mortgage Stop provides such an…

The Mortgage Stop provides such an excelente customer service! Highly recommended!

17 May 2023
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Reply from The Mortgage Stop

Thank you so much for your glowing review! We are absolutely thrilled to hear that you had an excellent experience with The Mortgage Stop. It's always a pleasure to know that our dedication to customer service is appreciated and acknowledged.

As a team that prides itself on assisting our clients, especially first-time buyers, through the often complex world of mortgages, your positive feedback means the world to us. We always strive to make every journey with us as seamless and stress-free as possible.

Your recommendation is truly the highest compliment we can receive. We hope to have the opportunity to assist you again in the future, whether it's for another mortgage inquiry, a remortgage, or just to answer any questions you might have.

Thank you again for taking the time to share your experience with others. We appreciate it!

Rated 5 out of 5 stars

Friendly, helpful and knowledgeable team

The team at the mortgage stop have been brilliant, supportive and always at the end of the phone/email or whatever other form of contact we needed! Our mortgage was all sorted in a very timely manner and we were given all the information we needed for each step in the process.

17 April 2023
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Reply from The Mortgage Stop

Thank you for your fantastic review! We're thrilled to hear that our team at The Mortgage Stop provided you with friendly, helpful, and knowledgeable service. We appreciate your kind words and are grateful for your trust in us.

It's wonderful to know that we were able to assist you promptly throughout the mortgage process, and that you felt well-informed at every step. We understand the importance of clear communication and aim to be readily available through various channels.

We're honoured to have been chosen as your mortgage advisors, and we sincerely appreciate your support. If you have any further questions or need mortgage advice in the future, please feel free to contact us.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Would highly recommend.

26 April 2023
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Reply from The Mortgage Stop

Thank you for great review Ella, It was a pleasure to help you secure your mortgage and get into your first home.

Rated 5 out of 5 stars

Great support from the The Mortgage…

Great support from the The Mortgage Stop Team. Listened to our needs, offered us choice and advice and supported us through the process. Friendly, helpful, experts, that speak the customers language.

26 April 2023
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Reply from The Mortgage Stop

Wow, thank you for your incredible 5-star review and for sharing your experience with The Mortgage Stop! We're thrilled to hear that our team was able to provide you with the friendly and expert mortgage advice you needed, while speaking your language.

Our goal is always to listen, offer choices, and support our clients throughout the entire mortgage process. We're delighted that we were able to meet your expectations and make the journey a positive one for you.

We truly appreciate your kind words and will share your feedback with our team to keep them motivated and inspired. Your review not only helps us grow, but it also helps others who may be seeking professional mortgage advice.

If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!

Once again, thank you, Sara, for choosing The Mortgage Stop, and we look forward to continuing to serve you in the future

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