The Mortgage Genie Reviews 

182
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

From the moment I contacted Mortgage Genie and spoke to Lewis Newbould I was inspired with confidence. Lewis did an excellent job of identifying the best product suited to my requirements and circum... See more

Rated 5 out of 5 stars

We’ve worked with Rachel Hester at The Mortgage Genie for two properties now, and she has been nothing short of amazing. Her experience is evident in the smart guidance she provides, and she is incred... See more

Company replied

Rated 5 out of 5 stars

I cannot be more positive about my experience with Mortgage Genie! When so many other brokers said they couldn't help us because my partner is an agency worker, the team at Mortgage Genie stepped in a... See more

Rated 5 out of 5 stars

Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase w... See more

Company replied

Company details

  1. Mortgage Broker
  2. also in
  3. Financial Consultant
  4. Income Protection Insurance Company
  5. Insurance Broker
  6. Life Insurance Agency

Written by the company

The Mortgage Genie specialises in all Mortgage & Insurance needs. With access to 90+ online lenders we ensure you always get the best deal.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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4.6

All reviews

(182)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used these guys for multiple…

I have used these guys for multiple mortgages for both myself and family members and they have always been brilliant, would highly recommend, Will & Josh in particular have been brilliant with my current mortgage and have been a huge help.

12 October 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant services and very helpful team with some cashback

It was my first time with this firm and I was used to remortage with my local mortgage advisors. My friend recommended me this firm and I was pleased to deal with Rebecca & Samantha during the process. They are knowledgeable and were extremely helpful throughout the process. I had tough time with the solicitors appointed by the bank during the process but Rebecca helped me navigate through the deadlock situation by joining the call with the solicitors to drive the matter forward.
Happy with overall experience and highly recommend using theie services

6 October 2021
Unprompted review
Rated 5 out of 5 stars

Professional, excellent service, highly recommended

Would highly recommend. Jake provided an excellent service and couldn’t have been more helpful. I am a first time buyer and was slightly nervous about the whole process but with Jake’s expect help this has been an easy and stress experience. Thank you so much!

25 September 2021
Unprompted review
Rated 5 out of 5 stars

5* recommendation

Both Jake and Dan were excellent. Their work was quick, efficient and their communication about progress was great. If there were issues they would arrange suitable times to discuss these with us. Cannot recommend them enough. We will absolutely be using them again for our remortgage. It's one less stress to worry about when buying a house these guys just do their job, and do it well. You'll not regret picking up the phone to them. Sincere professionals with good honest communication.

14 September 2021
Unprompted review
Rated 5 out of 5 stars

Happy repeat customers

We used The Mortgage Genie to remortgage two properties this year, after using their services two years ago. Andrew was efficient and responsive to all our questions and last minute changes. Would definitely recommend.

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service from a very hard working team

We were supported by Jake and Josh at The Mortgage Genie for our first mortgage and they have been absolutely superb the whole way through. Communication was quick and clear and they worked particularly hard to get us a good deal despite of our unusual situation. Would highly recommend The Mortgage Genie for a reliable and excellent service. Thank you!

31 July 2021
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, this is the 2nd property Jake has helped us through and couldn’t fault anything he done, excellent service and look forward to working with him in the future

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Well the time is here we get our keys…

Well the time is here we get our keys today.its been a roller coaster ride and what can we say Tim at genie lending as been amazing he been there each step we have needed. We cant thank him enough. We would highly reccomend Tim for sure and we will be defently using Tim Johnson again if he let us lol Thank you once again .

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Buying a house has been...

Buying a house has been a brand new experience for my Partner and I and as first time buyers, and at times, it has been extremely long and stressful. The Mortgage Genie have been brilliant for us during the process and have been helpful and professional throughout the journey. It was the Mortgage Genie who helped us feel at ease, and who reassured us, helping us make the best financial decisions and getting us the best package for our house. Our solicitors were very unhelpful, pushy and it felt like they didn't have our best interests at heart. However the Mortgage Genie have always been professional, reassuring and even once the deal has been finalized, it was the Mortgage Genie who took the time away to go through the final statement and explain the financial breakdown, while the solicitors (Talbots Law) were unwilling to do this.
I would highly recommend The Mortgage Genie to anyone who is looking for a mortgage.
I would like to make a special mention to James Morrison our mortgage advisor, Josh Hands our Account Manager and Samantha Smith who is part of the backroom team.
Sam Craddock

12 July 2021
Unprompted review
Rated 5 out of 5 stars

I have recently moved house and the…

I have recently moved house and the journey was difficult, to say the least. I been advised by Rebecca Blacklock and she has been very helpful and has truely gone out of her way to support me even when some circumstances changed. Thank you!!!
Highly recommended! :-)

5 July 2021
Unprompted review
Rated 5 out of 5 stars

I have always been a little worried…

I have always been a little worried about buying my first home as I have heard so many different stories of things going so wrong but as soon as I got InTouch with Jake he made me feel so at ease. Jake Turney made my full process so easy and stress free. He helped find solicitors and insurance companies which were extremely helpful also. Can't thank Jake enough for everything he has done for me. Keep up the great work Jake and genie group. Would highly recommend

25 June 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Right from the first point of contact we were really well looked after and made to feel like nothing was too much trouble.
After hearing some horror stories about other mortgage brokers taking up to a week to issue an MIP and missing out on properties because of it, we were thrilled that ours was issued within hours by Mortgage Genie.

Jake worked exceptionally hard for us and we felt like his sole focus whilst working on our case. He issued our MIP and helped us find a solicitor (who was great too). He also took us through insurance possibilities and explained the pros and cons of having different types of cover for different things. We never felt pressured to take out policies at any stage. So much so, that we realised at exchange that we had forgotten to take out the buildings insurance recommended! Luckily Sam, Jake, and Josh sorted this out for us within a few minutes and it didn’t delay our exchange.

We honestly couldn’t have asked for better service and would like to single out Jake, Josh, and Samantha for their help. They’ve made the whole process of buying a house so much easier for us.

Would highly recommend to others and already have done!

23 June 2021
Unprompted review
Rated 5 out of 5 stars

God send for a first time buyer

Being first time buyers, this was all very new territory for us. Despite help from mum & dad, the large amounts of information, jargon and significance of the situation was quite daunting - This is where Ian McKay came in. Ian and his team assisted us every step of the way, taking time to explain everything with our best interest at heart. We have now received our mortgage offer and are looking to move into our first house. I would definitely recommend this service to anyone looking to buy their first time property, great value for money and great customer service too. Thank you!

14 June 2021
Unprompted review
Rated 5 out of 5 stars

Will has been AMAZING so far

Will has been AMAZING so far! Was recommended to me by a colleague and whilst I was nervous using a broker I hadn’t heard of, it’s been first class. Within a few days a mortgage in principle signed off and all documents sorted. Basically just waiting for the house keys now! Will check back again and update when the process is complete but so far, top class service. Highly efficient and almost instantaneous responses to emails. Well done Will!

10 June 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Where do I start!

Great experience with Josh at the Mortgage Genie and would recommend to anyone. Josh was excellent. Very organised, helpful and made the process easy, being very clear on what was required. Josh was always very quick to respond to queries and offered extra advise to ensure I was happy with the offer before proceeding. Made the buying process very easy and took a lot of pressure off. Great experience and anyone looking for their mortgage should definitely use their services.

9 June 2021
Unprompted review

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