The Metal Foundry Reviews 

334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional dedication and skill of the team. Customers frequently highlight the stunning craftsmanship and superior quality of the solid metal products, which make wonderful personalized gifts for special anniversaries. People also appreciate the prompt, efficient international shipping and the friendly communication provided throughout the ordering process. Some reviewers were not happy with the product dimensions, noting that certain items or stands appeared noticeably smaller than expected. Additionally, a small number of consumers reported occasional minor concerns regarding improper packaging, missing parts, or slight casting imperfections upon arrival.

What people talk about most

Product

Consumers find the product to be of exceptional quality, frequently describing items as beautiful and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the craftsmanship and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the remarkably fast and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast, efficient, and responsive... See more

Order

Reviewers mention positive feedback about order processes, highlighting simple and efficient experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Beautiful Plaque and Fantastic Craftsmanship! I recently ordered a plaque from The Metal Foundry, and I’m absolutely thrilled with the result. The quality is outstanding — solid, beautifu... See more

Rated 5 out of 5 stars

The 40th anniversary sundial was a last minute purchase for my husband so I did not expect it would arrive in Australia before our anniversary. Was happy that it did only 4 days after. Note for Austra... See more

Rated 5 out of 5 stars

I've been really impressed with the customer service from The Metal Foundry. I had a prompt and helpful reply about a few queries I had. Using the website to personalise a diamond wedding sundial a... See more

Rated 5 out of 5 stars

From tweaking our design to ironing over my mistake (a typo 🤦🏻‍♀️) the customer service was excellent. Friendly, helpful, quick responses. As for the finished product it's stunning. So special! Woul... See more


Company details

  1. Gift Shop
  2. Decoration and Interior Design Store
  3. Manufacturer

Written by the company

Beautifully Handmade With Style And Context. Our unique collection of gifts, plaques and signs for a special someone in your life. Created and manufactured in the UK. Corporate bespoke packages are available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(334)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Henry Sun Dial

The product and finish was beyond expectation.
One observation is i contacted you before ordering with a request around the spacing of the wording on the top the sun dial. I was advised that i could request a PDF of the image to check my spacing. this i could not find or action so i requested this under special instructions.
the spacing of the heading is not what i wanted but this does not retract from what is to us such a perfect example to reflect on our much love pet dog.

3 March 2025
Rated 5 out of 5 stars

Lovely unique gift..

The sundial is really lovely, a very well made piece on its own but made even more special by the sentiment inscribed.. Its such a unique high quality gift which my parents loved..It arrived quickly and well packaged too..

24 February 2025
Rated 5 out of 5 stars

Wedding Anniversary Gift

I bought the sundial for my parents’ wedding anniversary and they could not be more thrilled. It arrived on the other side of the world within 2 weeks of ordering and is of excellent quality.

3 February 2025
Rated 5 out of 5 stars

excellent sundial

I got exactly what I ordered in a timely manner, the product is well made and great quality, ( sundial). it arrived within 2 weeks from order, from UK to rural Australia ( impressive) packaging was excellent. will absolutley use this company again

30 January 2025
Rated 4 out of 5 stars

Great product, but make sure you leave lots of time for delivery

The quality of the product is great, and it will make a fantastic gift. Unfortunately we were originally sent our sundial in the wrong colour. As it is personalised, the supplier asked for it to be returned, stripped down and repainted, which will take an additional week (9 working days for original delivery). So, a lovely product but make sure you plan well ahead if you're going to order it.

11 February 2025
Rated 1 out of 5 stars

Beautiful sundial but accuracy lacking

Prompt delivery, good communication to confirm design and ability to make amendments before finalising the order. However please check the colours thoroughly - we ordered a sundial for a golden wedding anniversary and the metal was ordered to be brass, i.e. a gold colour, but instead it’s turned up in silver. We just gave our parents this present today and discovered it’s the wrong damned colour.

3 February 2025

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