ThemeMetro Reviews 

8
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TrustScore 4 out of 5

3.8

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3.8

Great

TrustScore 4 out of 5

8 reviews

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3.8

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3 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been using ThemeMetro for years…

I’ve been using ThemeMetro for years and I’ve honestly lost count of how long it’s been. Their support and commitment have always been excellent.

Every time WHMCS releases an update, ThemeMetro is quick to provide compatible theme updates, which gives me confidence that everything will continue running smoothly. Their products are reliable, well maintained, and the support team has always been helpful whenever I’ve needed assistance.

If you’re looking for a WHMCS theme from a developer that sticks around and consistently keeps their products up to date, I highly recommend ThemeMetro.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

We used the Metro Theme for WHMCS for…

We used the Metro Theme for WHMCS for more than two years, and unfortunately it has been one of the worst software purchases we’ve made.

The theme is full of bugs, extremely difficult to customize, and, surprisingly, doesn’t support a child theme. That means every update becomes a nightmare if you’ve made any customizations.

One of our biggest frustrations was the update process. We asked multiple times if they could provide update patches or at least a list of changed files instead of forcing us to replace the entire theme. About a year ago, someone from their team even contacted us on WhatsApp and promised they would provide patch updates so we could preserve our customizations. That promise was never fulfilled. As a result, we were stuck on an old version for over a year, and when version 2 was released, upgrading was practically impossible without rebuilding our modifications from scratch.

Support was equally disappointing. Most replies felt like copy-and-paste template responses rather than genuine attempts to investigate or solve issues.

The bugs were another major problem. For example, the One Checkout page with Stripe was completely unreliable. We reported and escalated this issue multiple times over a long period, but it was never properly fixed. In the end, their only recommendation was to disable the feature entirely.

If you’re planning to use this theme exactly as it comes, with little or no customization, you might be able to live with it. However, even then, be prepared to encounter unresolved bugs.

I’m only writing this review now because we’ve finally managed to remove this low-quality software from our website and replace it. Looking back, it caused us far more time, effort, and frustration than it was ever worth.

Based on our experience, I cannot recommend this theme.

4 July 2026
Unprompted review
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Reply from ThemeMetro

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the Croster theme did not meet your expectations.

We were a little surprised by your comments, as our records show that you used the Croster theme for more than two years before cancelling your subscription in August 2025. You then chose to re-subscribe in October 2025 and continued using the theme until June 2026. Based on this history, we understood that the theme was continuing to meet your needs, so we appreciate you sharing your concerns.

Regarding the WhatsApp conversation, we had mentioned that we would consider making the template (.tpl) files publicly available on GitHub so users could easily track changes and view the changelog. However, since that discussion, we have not received any additional requests for this feature. The idea is still on our roadmap, and we remain open to implementing it. At the moment, we are waiting to see more interest from the user community before prioritizing this enhancement.

Regarding the Stripe issue, a support ticket was opened on May 21, 2023. To help diagnose the problem, we requested either a short screen recording or an AnyDesk session so we could investigate it directly. Your last reply, dated 22 June 2023, mentioned that you were on leave and would be back the following week. Unfortunately, we did not receive any further updates on that ticket, so we were unable to continue troubleshooting the issue.

We sincerely apologize for not mentioning child theme support in the feature list and for not including it in the documentation. To help avoid these types of issues, From version 3.0 Croster is now fully supports child themes, making it easier to customize the theme while preserving your changes during updates.

For your reference, here is the complete documentation on using the child theme
https://docs.thememetro.com/advanced-customization

We genuinely value your feedback, as it helps us improve both our products and our support. If you're still experiencing any issues, we'd be happy to work with you to resolve them

Rated 5 out of 5 stars

ThemeMetro provides excellent service…

ThemeMetro provides excellent service with reliable support. Their themes are professional, easy to customize, and give great value. Highly recommended for anyone needing quality web solutions. I would highly recommend them!

30 August 2025
Unprompted review

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