Poor Customer Service and Poor Results
I tried to make an appt to see Dr. Brownell for myself, my daughter and my mother. The receptionist did not return my email requests or voicemails. It took numerous attempts to get an appt booked. I only persisted at that point because I had gift cards to use. Please note that this facility also inappropriately added sales tax to the gift certificates. For those of you who aren't aware, according to the CT State Dept of Revenue services, gift certificates are not subject to sales tax.
Once we arrived at the appt, the receptionist did not properly schedule the service my daughter was looking for so there was no time after a one hour drive!
When checking out, I paid with my credit card for me and my daughter. Neither, me, my Mom or my daughter were given a receipt. The receptionist said she would email them but did not so when we got home that day, we all contacted the receptionist and asked for our receipts....multiple times. The receptionist then told me my credit card charge didn't go through (even though it did). I had evidence of this on my credit card statement. She said she would have to speak to Craig, the doctors husband who doubles as office manager.
Craig contacted me the following week wanting my credit card number again stating the charge was not processed on his end. I declined and sent him the screen shot that my card was in fact charged. About a week after receiving Botox, it set in with horrible results. My face was crooked. I sent Craig a picture. He said he would show it to Dr. Brownell and she would call me. She never did. He also said he would email me a gift certificate as an apology. He never did. I have the text streams of these conversations with him as proof.
After not hearing from Dr. Brownell regarding the terrible results, I decided to file a dispute. I needed to go to another practitioner and pay them to fix what she did.
This facility has responded to the dispute dishonestly:
1) They are saying I was rude and aggressive to the receptionist. Not true.
2) They are saying Dr. Brownell called me 2 times to discuss the bad results. Not true.
3) They are saying I blocked their number. Again, not true.
4) They sent a picture to my credit card company of my forehead in the office that day indicating that the treatment was successful. This is very misleading as Botox can take at least a week to kick in.
5) They have the audacity to accuse me of "Theft of Medical Services" which is a "larceny". Shame on Dr. Brownell for stooping this low. I was unhappy with results and she never called to discuss so I filed a credit card dispute. That makes me a thief? This is how you speak about your clients? How unprofessional.
The above-mentioned visit I've described was a comedy of errors from beginning to end. For the high prices they charge, clients should certainly have a pleasurable experience. If I could give less than one star, I would.