Easy to use website and very efficient customer service. They quickly corrected my order details when contacted about a failed order through a 'marketing company'. The delivery was fast, the price goo... See more
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Review summary
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I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... See more
Company replied
Ordered a Bibi doll as a Christmas present for my granddaughter ..was not disappointed when it arrived.. what a beautiful doll..lovely features soft to touch a lovely little well made outfit this spec... See more
Company replied
Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I... See more
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Company details
Written by the company
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Contact info
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4.4
Excellent
726 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not tell me to be
Not tell me to be, patient, when been waiting two weeks for Parcel. I also did get 2nd answer they was polite said they would help.
21 July 2025
Reply from The Magic Toy Shop
Hello,
We sincerely apologise for the experience you faced with your recent order. This is not the level of service we aim to provide our customers. Unfortunately, the delay was due to an issue from the courier’s end, and we are very sorry for the inconvenience this caused. We can confirm that your order has been refunded in full.
We will be reviewing this matter with our delivery partners to help ensure such an issue does not happen again. We truly hope you will give us another chance to provide you with the smooth and enjoyable shopping experience you deserve.
Kind Regards,
MN
The Magic Toy Shop
Sent wrong item which I had to return…
Sent wrong item which I had to return and wait on refund for as they would not exchange it I had to place another order and refunded too much money and demanded it returned
25 July 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Mrs Stevenson,
We are sorry to hear about the experience you faced. Unfortunately, we have been unable to locate your order details or any communication related to this matter. We did request further information from your end so we could investigate and help resolve the issue, but we have not yet received it. Please provide us with the necessary details so we can look into this and assist you further.
Kind Regards,
MN
The Magic Toy Shop
A good service offered
Was very straight forward from ordering to paying to delivery, delivery was super quick, all arrived in good order and was a good quality.
23 July 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Sue,
We are pleased to know you are more than satisfied with your order. Thank you so much for the 5 star rating. We are glad you found the entire process to be straight forward, with quick delivery and qualities items. Your feedback means a lot to us and we look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Hello Linda,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know you are more than satisfied with the service and delivery. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Dear Richard,
We are pleased to know that you are more than satisfied with your order, finding the service to be excellent and product to be well packed. Thank you so much for the 5 star rating!
Kind regards,
MN
The Magic Toy Shop
Good experience.
Easy order,quick delivery,and good quality product at a good price.What's not to like!.
8 July 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Adrian,
Thank you so much for the 5 star rating, it means a lot to us. We are pleased to know you are more than satisfied with the order process, delivery, price and quality of the product delivered to you. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Dear Karen,
Thank you so much for the 5 star rating, it means a lot to us. We are glad to know you are more than satisfied with your order, finding the product to be great, with efficient delivery services! We look forward to serving you again soon.
Kind regards,
MN
The Magic Toy Shop
Great experience
I bought very nice items (ice trays), works well and fast delivery. I am very happy with the experience.
23 June 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Dina,
We are glad to know that you are more than satisfied with your order, finding the ice trays to be nice and working well, with a fast delivery service. Thank you so much for the 5 star rating, it means a lot to us. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Now here’s a company worthy of its NaCl
Now here’s a company worthy of its sodium chloride. Acknowledgments seem to come quicker than placing the order. Several times now, the delivery has come next day, but I had to wait, wow! Was it two day this time? Anyway, I might add the packing was - as every time previous, masterly. Set the solar garden feature up per the simplest of instructions and it just works. No fuss. One can glow with an aura satisfaction when that happens.
23 June 2025
Unprompted review
Reply from The Magic Toy Shop
Hello,
Now that’s a review worthy of a standing ovation! Thank you for the brilliant praise — we are absolutely glowing (just like your garden feature!).
It is always a joy to hear when everything arrives swiftly, sets up smoothly, and brings a touch of magic to your space.
We truly appreciate your continued support and hope your garden keeps shining bright!
Kind regards,
MN
The Magic Toy Shop
Water feature
Bought a water feature and the delivery was fast snd free .
The water feature is an amazing addition to the garden.
23 May 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Annie,
Thank you so much for the 5 star rating. We are pleased to know that you found your new water feature to be an amazing addition to the garden. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Fast delivery,product in great condition
Fast delivery,product in great condition
7 June 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Sandra,
Thank you so much for the start rating, it means a lot to us. We are glad to know that you are more than satisfied with your order and we look forward to serving you soon!
Kind regards,
MN
The Magic Toy Shop
Never heard of this company before
Never heard of this company before. But had exactly the item I was looking for (decorative hosepipe holder ).
Not only was the ordering straightforward, but the delivery was fast and the quality of the item superb. Magic Toy Shop now in my saved list of places to go.
1 June 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Robert,
We are pleased to know that you are more than satisfied with your order. Thank you so much for the 5 star rating. We aim to provide our customers with quality items at reasonable prices. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Sloth Door Stop
My order was dispatched the same day I ordered and delivered to me the following day. My item, a Sloth door stop was cheaper than everywhere else.
Excellent Service, I would highly recommend
21 May 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Victoria,
We are pleased to know that you are more than satisfied with your order. We aim to provide our customers with quality items with speedy delivery services. You have our sincerest gratitude for the 5 star rating, it really means a lot to us!
Kind regards,
MN
The Magic Toy Shop
Great variety of Toys for All ages
Great variety of Toys for All ages. Grandkids love their gifts
17 May 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Mairi,
Thank you so much for the 5 star rating. We are glad to know that you like the variety of toys we offer for children of all ages. Knowing your grandchildren love their new gifts makes us happy. Your recommendation means a lot to us!
Kind regards,
MN
The Magic Toy Shop
Sunny reborn doll…
Ordered sunny reborn doll arrived quickly and well packaged 5 year old delighted with her new baby lovely doll and happy with purchase
20 May 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Mandy,
You have our sincerest gratitude for the 5 star rating, it means a lot to us. We are delighted to know that you are more than satisfied with your order, finding our BiBi Doll to be lovely. Nothing gives us more joy than knowing that your 5 year old is delighted with her new BiBi Doll.
Kind regards,
MN
The Magic Toy Shop
updates on delivery and delivered on…
updates on delivery and delivered on time, he clock is great works well, and i am very happy with product,
26 May 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Brian,
Thank you for the great feedback! We are glad the clock arrived on time and that it works perfectly for you. It is always lovely to hear our customers are happy with their purchase. We appreciate your support!
Kind Regards,
MN
The Magic Toy Shop
The items I bought from the magic toy…
The items I bought from the magic toy shop were top quality reasonable price and my grandsons love them wouldn’t hesitate to buy from them again highly recommended not forgetting quicks delivery brilliant website
15 May 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Kevin,
Thank you for the glowing review! We are thrilled your grandsons loved the items and that you found everything to be top quality at a great price. Your kind words about our service, website, and quick delivery mean a lot. We look forward to welcoming you back again soon!
Kind Regards,
MN
The Magic Toy Shop
A GREAT DRUM KIT
I got exactly what I wanted. A realistic drum kit for my 3 year old grandson. Strong enough to withstand his over enthusiastic attempts to play it. Great product thanks Magic Toy Shop.
24 May 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Mace,
Thank you for the fantastic 5-star review! We are so pleased to hear the drum kit was exactly what you were looking for. It is wonderful to know your grandson is enjoying it, and that it is holding up to his energetic playing! We truly appreciate your kind words and support.
Kind Regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Dear Ken,
Thank you so much for the 5 star rating and positive comments, it means a lot to us. We are glad to know that you found the quality to be excellent and as advertised, along side quick delivery services. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
Pleased I found this company
Loving this company always fast delivery and my grand children love the toys
6 May 2025
Unprompted review
Reply from The Magic Toy Shop
Dear Donna,
We are ecstatic to know that your grand children love our toys! Thank you so much for the 5 star rating, it truly means a lot to us. We look forward to serving you again soon!
Kind regards,
MN
The Magic Toy Shop
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