Easy to use website and very efficient customer service. They quickly corrected my order details when contacted about a failed order through a 'marketing company'. The delivery was fast, the price goo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mistakenly ordered two of an item , realised quite quickly and contacted them . I got an immediate reply and they sorted my order before I received it . Delivery was really quick and items are... See more
Company replied
Ordered a Bibi doll as a Christmas present for my granddaughter ..was not disappointed when it arrived.. what a beautiful doll..lovely features soft to touch a lovely little well made outfit this spec... See more
Company replied
Have purchased from this Company numerous times. The items I have bought are always of excellent quality and are definitely value for money. They arrive super quick and are packaged really well. I... See more
Company replied
Company details
Written by the company
Visiting The Magic Toy Shop is truly as enchanting as it sounds – thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests (yes, really!), whether you’re looking for inside or outside entertainment.
Contact info
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732866922
- info@themagictoyshop.co.uk
- themagictoyshop.co.uk
4.4
Excellent
726 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good 5+++++++++++
13 June 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Mr Powell,
Thank you for your fantastic review.
We are delighted to hear you had such a positive experience. Your kind words and support mean a lot to our team.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
My purchase of a mini humidifier…
My purchase of a mini humidifier arrived on the specified day and it is in use at nighttime working very efficiently. Good product.
2 June 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Linda,
Thank you for your lovely review.
We are delighted to hear your mini humidifier arrived as expected and is working efficiently for you at night. It is wonderful to know you are happy with the product.
Thank you for your support, and we hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
The products arrived quickly in good…
The products arrived quickly in good condition. The price is realible. Good quality toys. I am recommend the prurchase strongly.
28 May 2026
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you for your wonderful review.
We are delighted to hear your products arrived quickly and in good condition, and that you were happy with the quality and value for money. Thank you for recommending us to others.
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Toddler swing seat
This is my second purchase for this toddler swing seat. Great price and quick delivery.
18 May 2026
Reply from The Magic Toy Shop
Hello Mrs Fitzpatrick,
Thank you for your wonderful review.
We are delighted to hear this is your second purchase of the toddler swing seat and that you were happy with both the price and quick delivery. Repeat customers are the greatest compliment we can receive.
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Great cookware
I have been looking for a big stock pot for ages at a reasonable price I only looked at this shop to see what they sold as it said toy shop didn't expect to find cook ware now my new favourite shop
20 May 2026
Reply from The Magic Toy Shop
Hello Cornish,
Thank you for your fantastic review.
We are delighted to hear you found the perfect stock pot at a great price. We always enjoy surprising customers with the wide range of products we offer beyond toys, so it is wonderful to hear we have become your new favourite shop!
We truly appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Annoyed customer.
Still haven't received the laundry basket. I text you days ago as Everi have lost it in transit. You offered me a refund. Hoevr, I asked for a replacement. Haven't heard from you since.
18 May 2026
Reply from The Magic Toy Shop
Hello Mr Rees,
We are sorry to hear about your experience and understand your frustration.
Unfortunately, the parcel was returned to us by the courier after they were unable to complete the delivery. Once the return was confirmed, a full refund was issued for your order.
We apologise for the disappointment caused and appreciate your feedback. Should you still wish to receive the item, a new order can be placed at any time.
Kind regards,
MN
The Magic Toy Shop
Perfect gift for my nephew and arrived…
Perfect gift for my nephew and arrived really quickly.
20 May 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Zac,
Thank you for your lovely review.
We are delighted to hear your purchase made the perfect gift for your nephew and that it arrived quickly.
We appreciate your support and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Wonderful Customer Service
I'd ordered a wall fountain to put on my garden wall. It arrived, but the hose was too short to allow the pump to be fully submerged in the water tray. So they replaced it with another which they'd assembled for me to make sure that I didn't have the same problem. Sorting it all out must have taken Jim a good hour, and I'm enormously grateful to him.
18 May 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Richard,
Thank you for your wonderful review.
We are delighted to hear that the issue was resolved and that you are now enjoying your wall fountain. Providing excellent customer service is very important to us, so it is fantastic to know that Jim was able to help and make sure everything was right for you.
We truly appreciate your kind words and support, and we hope your fountain brings plenty of enjoyment to your garden.
Kind regards,
MN
The Magic Toy Shop
Great product at a great price
Great product at a great price. Fantastic customer service and super fast delivery
29 May 2026
Unprompted review
Reply from The Magic Toy Shop
Hello John,
Thank you for your fantastic review.
We are delighted to hear you were happy with the product, value for money, customer service, and fast delivery. Feedback like yours means a lot to our team.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Hello,
Thank you for your review.
We are pleased to hear you found the ordering process easy and were happy with the quick delivery. We appreciate your feedback and hope to provide a 5-star experience next time.
Kind regards,
MN
The Magic Toy Shop
Excellent service really nice planters…
Excellent service really nice planters for the back garden and mega price !!!
27 May 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Darren,
Thank you for your fantastic review.
We are so pleased to hear you were happy with the service, loved the planters, and found them great value for money.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Faulty Padded lap tray
Bought a padded lap tray so disabled daughter could use it whilst in bed for eating on her very bad days. Only used a few times and have found that the frame is broken and coming away from the pad. Reached out to customer service but the 30 day return/ refund/ replace window shut on 25/5. They say they can't do anything but surely if product is faulty after being used less than 10 times it was never really fit for purpose.
26 May 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Mrs Herring,
We are sorry to hear about your experience and understand your disappointment, particularly as the tray was purchased to support your daughter during difficult times.
We appreciate you taking the time to bring this to our attention. While we were unable to assist under our standard returns policy, we are sorry that the outcome was not what you had hoped for.
Your feedback regarding the product's durability has been noted and will be passed on for review.
Kind regards,
MN
The Magic Toy Shop
Quick delivery really good product and…
Quick delivery really good product and good price
11 May 2026
Unprompted review
Reply from The Magic Toy Shop
Hello,
Thank you for your lovely review.
We are so pleased to hear you were happy with the quick delivery, product quality, and value for money. Your support means a lot to us.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
If I could give zero stars I would, do not recommend
I never received my parcel, it has been ages and I still haven’t had any correspondence or a refund regarding this matter. Shocking customer service do not recommend this website to anyone.
6 May 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Jay,
We are sorry to hear about your experience and understand your frustration.
After you contacted us, we immediately raised an investigation with the courier regarding the delivery. We are currently awaiting their final response and will update you directly as soon as we receive further information.
We sincerely apologise for the inconvenience caused and appreciate your patience while this matter is being reviewed.
Kind regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Dear Mr. Timothy,
Thank you for your review.
We are really glad to hear everything was all good and that there were no concerns. We hope you continue to enjoy your purchase.
We would love to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Ordered a couple of tomato plant pots…
Ordered a couple of tomato plant pots one came broken but was reinbursted qiickly.
19 April 2026
Reply from The Magic Toy Shop
Dear Nikki,
Thank you for your review.
We are sorry to hear one of the pots arrived damaged, but we are glad our team was able to resolve this quickly for you. We always aim to put things right as fast as possible.
We appreciate your understanding and hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
The plush caterpillar is beautiful
The plush caterpillar is beautiful. Prompt service is great.
17 April 2026
Reply from The Magic Toy Shop
Dear Zoe,
Thank you for your lovely review.
We are really glad to hear you love the plush caterpillar and that you were happy with the prompt service. It means a lot to us.
We hope to see you again soon.
Kind regards,
MN
The Magic Toy Shop
Shoddy service, repackaged goods
The order was placed for next day delivery and a Tracking Reference was supplied. When it didn’t arrive I was informed on Monday that the order placed on Friday was too late to process and so should arrive within the next day or two. This apparently was my fault as
i should have read some invisible small print.
It arrived on the Tuesday, not in the original packaging and without assembly or user instructions. I will never order from this company again.
17 April 2026
Reply from The Magic Toy Shop
Dear Mr & Mrs Simpson,
Thank you for your feedback, and we are sorry for the frustration caused.
Your order was placed after our 1pm dispatch cut-off on Friday, so it was processed and dispatched on Monday, with delivery completed on Tuesday via the next day service. This is in line with the delivery timeframe for this order.
We are sorry for any disappointment regarding the packaging and missing instructions. We will look into this to help ensure a better experience going forward.
If any assistance is needed with assembly or product use, please do not hesitate to contact our support team.
We appreciate your feedback and will continue working to improve clarity and customer experience.
Kind regards,
MN
The Magic Toy Shop
Arrived really quick.Nice and sturdy my…
Arrived really quick.Nice and sturdy my Grandson loves it
11 April 2026
Unprompted review
Reply from The Magic Toy Shop
Hello Mrs. Radford,
Thank you so much for the 5-star review! We are thrilled to hear that your order arrived quickly and, most importantly, that your grandson loves his new toy. There is nothing we love more than helping create those happy playtime moments.
We hope he has hours of fun with it!
Best regards,
MN
The Magic Toy Shop
Reply from The Magic Toy Shop
Dear Rishika,
Thank you so much for the five-star rating! We are delighted to hear that your order was despatched promptly and arrived in good condition.
Ensuring our items are handled with care and sent out quickly is a top priority for us, so it is wonderful to know you had a smooth experience. We hope you enjoy your purchase!
Kind regards,
MN
The Magic Toy Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.