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THEMAGIC5 Reviews 1,556

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TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality, highlighting the excellent fit, clear vision, and anti-fog capabilities. Many consumers appreciate the custom-made aspect, noting the comfort and lack of pressure around the eyes. The ordering process is frequently described as easy and efficient, with many people commending the helpful customer service and regular updates. However, some customers also noted issues with delivery times, with orders taking longer than promised. A few people were dissatisfied with the quality, mentioning that the anti-fog didn't work or that the materials felt cheap. Additionally, some reviewers reported difficulties reaching customer service, particularly concerning refunds or significant order issues.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the goggles for their perfect fit, comfort,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the goggles for their... See more

User experience

Consumers find the user experience to be largely positive. Many praise the ease of the entire process,... See more

Order

Customers generally had positive experiences with the ordering process, finding the website well-presented... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Goggles are very minimal with great geometric design. Beautiful lenses and absolutely no fog at all. If leakage happens just tight them a little more, but because they are custom made you don't feel t... See more

Rated 5 out of 5 stars

Although I had initial issues with the scan due to Phone issues. The final product was great My last magic 5 goggles are still going strong Indoor ones lasted 3 years Outdoor ones I'm s... See more

Rated 5 out of 5 stars

Even though there was an initial fitting issue, the Magic 5 team contacted me quickly, adjusted the scan data, and shipped new goggles that fit perfectly. All of this was done without any additional c... See more

Rated 5 out of 5 stars

Great delivery time, easy purchase online. Most of all, the product delivers what it promises! Goggles were perfectly designed to my facial frame. It fits perfectly! Clear vision in and out of water a... See more

Company details

Information provided by various external sources

THEMAGIC5 has reinvented the swimming goggle. THEMAGIC5 swim goggles fit perfectly. They are comfortable to wear and prevent water leakage | Custom fitted to you.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 7% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love my Magic 5 goggles

I love my Magic 5 goggles, have been using them for over a year now. For swims longer than an hour any other goggle starts to hurt because you need to fasten them so tightly to stop them leaking. I've bought two bundles of 1.0 and this is my first purchase of Vector ones, can't wait.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

it was all great

it was all great. i did have a question; and it was answered so great and quickly. the whole order process was clean and quickly. the app to do the scan is great. and last but not least; the googles are great. used one of them for 4 years; but now, i need a new one. :-);

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Worth it.

Easy scanning with the app. Great product - I’ve reordered multiple times now. On the occasion I’ve needed it, customer service has also been responsive and actually helpful…

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect fit

Perfect fit, no leaking, and the goggles really brighten up the pool!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

good service

The Magic5 delivers a good service. The app to scan your face works well and is quiet clear, easy to use. Once this is done you have to wait a few days to get a confirmation that the scan was usable. Then it still takes 2 weeks before you receive your custom made goggles.
I was curious to use them and to see there was no leakage. The goggles work fine, no water coming in. I had expected that the sealing was going to be softer. But at the end I am a happy sustomer.

16 February 2026
Unprompted review

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