TheMacMerchant.com Reviews 60

I asked your customer service to change my order No response from them
Not easy to figure out the trucking my delivery nor change my previous order

Complete and utter disgrace, been waiting for my order since the 20th of December 2021, have been on chat 7 times and haven’t been responded to once and have emailed 3 times and no response either, do not order from Mac Merchant

I made to separate orders first one I got right away. Seconded order was placed and haven’t heard a thing. Emailed for a response regarding my order and nothing. Not even an acknowledgment. Disappointed and may hav e to open a claim, thank god I used PayPal.

My AirPods was defective and I had to get a replacement one directly from the Apple store.

I ordered an AirPod and it was delivered. Then I found the one I lost. They were very efficient quick and courteous. They sent me a label to return. A perfect example of great customer service

Great company! I ordered the wrong generation AirPod and they promptly sent me a return label so I could exchange it for the correct one. So please double check which generation you currently have before ordering a replace pod. I highly recommend this site.

I did not order a product from this website. My PayPal account got hacked and someone order an Apple Watch. I have been trying to return this order and I have gotten no response from the Mac merchant. It turns out all the returns go back to PayPal which I have no control over since the account has been taken away from me.
It looks to me like a well thought scam.
Do not buy from this website

Product as advertised, easy pairing directions included.

I ordered a right AirPod that I had lost while on vacation. I was happy with the whole process. The order arrived quickly and now I’m good to go with AirPods fully functional now. Thank you

I received the left AirPod that I purchased on April 22nd, 2021. I immediately put it in my case and tried to pair it with my iPhone. It would not work. I emailed The Mac Merchant the next day asking how I go about getting a return started so I could either send it back to receive a replacement or a refund. I left all my contact info, including my order number. I was never contacted. Again on April 26, 2021 I emailed The Mac Merchant asking for the same help. My email went unanswered. Then on May 3rd I started a “chat” on their website stating again what I needed. I knew I only had 14 days to receive a refund and that was just a few days away. The “chat” told me someone would be with me in typically less than an hour, given the time of morning I had started my chat. No one ever responded to me. I continued to post on the “chat” that I would like some kind of communication because I was only a few days away from the 14 day mark and my “chats” went unanswered the entire day. I searched their site and the internet for a direct telephone number and was unable to locate one. I could only find the email address or the “chat” box. I made another attempt to connect with someone on their “chat” on May 4th, 2021, same thing, no response. Each time I gave my order number, telephone number and email address to be contacted at. I never heard from anyone. Now today is May 6th, 2021, day 14, I have never been contacted to receive a replacement or refund and am left with an AirPod that does not work, and cost me $54.99. My husband is a 21 year disabled retired Marine Corps Veteran and he supports our 5 children and myself on his retirement pay and disability alone. It might seem like a small purchase or amount of money to lose out on, but when you are on a fixed income, it can be the difference between a meal for our family or a replacement AirPod for my headphones. I would never purchase from The Mac Merchant again, and I would caution anyone who is looking to purchase from them in the future to do so with hesitation. It is highly disappointing when a company abuses their power, it is even more so when they do so to a veteran family who is on a fixed income. If I could rate the Mac Merchant zero stars, I would. Nicole F.

Airpod replacement works great, and arrived earlier than expected!

I received the Left AirPod, but after finding mine that I lost, I sent them an email twice asking how I can return it. I have yet to hear anything from them. I didn't even try to use the AirPod.

Quick shipment

Super fast delivery and decent pricing ! Will definitely recommend Mac Merchant to my friends. Absolutely great

Seller was quick with dispatching my items and was very helpful and kind throughout the process through a support ticket. Previous product came in pristine condition and works flawlessly so far. Very happy.

Excellent product. Perfect replacement. Thanks Mac Merchant!

I tried to cancel my order and wouldn’t reply

I found this company online and ordered a right airpod from them because I had lost mine. Within the same day after placing the order I found my right airpod. I sent an email to this company to inquire if I can possibly cancel. I didn't get a response but the following day I received an email that the it has been shipped. So I emailed again to inquire if it would be possible to refuse the package and return to sender instead of accepting it and having to pay to ship it back. I didn't get a response. In the meantime, there is no customer service phone# for me to get a hold of anyone to speak to regarding this. I am also sending inquiries on their website to get this taken care of. So I did receive the package and sent another email to let them know I received it and how to go about returning it and getting a refund. Still no responses. I sent another (final) email to let them know I will be taking this up with my credit card company to dispute this charge and to get my refund.
Long story short, this company does not communicate at all with their buyers. And there is no 800# to call. The chat online is of no help. I have used it and it only sends a message to them and it says they will be in touch. This whole process took 5 days of daily emails and inquiries and NO RESPONSE. So buyer beware!