The Luxury Closet Reviews 

2,170
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the luxury items, noting that products arrive exactly as described and are often in phenomenal condition, sometimes even better than expected. Many appreciate the wide selection and accurate product descriptions, making it easy to find unique pieces. The delivery service is frequently highlighted as fast and efficient, with many consumers receiving their orders sooner than anticipated. Some people were dissatisfied with the pricing, particularly regarding unexpected customs duties and additional carrier fees, which significantly increased the final cost of their purchases. A few other people also felt that customer service could be inconsistent, mentioning slow responses or issues with authentication and valuation processes for consigned items.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the great selection of beautiful and... See more

Quality

Users describe positive interactions with quality, often praising the excellent condition and authenticity of... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast shipping and prompt... See more

Price

Customers had ambiguous experiences with price; many reviewers found great bargains and competitive prices on... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a quality luxury goods provider. I was really impressed with the breadth of choice, as well as the accurate descriptions of products on offer. The delivery to the UK was very fast and response... See more

Company replied

Rated 5 out of 5 stars

The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more

Company replied

Rated 5 out of 5 stars

Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more

Company replied

Rated 5 out of 5 stars

Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.

Free returns within the GCC-region

The Luxury Closet offers you 100% satisfaction on purchasing from our site

The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,170)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I honestly love there service

14 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Thomas,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Great customer service!

13 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Devin,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Good customer service fast delivery

Good customer service

11 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Best of Best service

13 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Victor,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

10/10

10/10, easy clear and great products

5 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Olivera,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Highly Recommended !

Highly Recommended !
100% Authentic products

12 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Very good service

The honesty very relatable and very good service

12 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Amazing products at best price must try

11 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Super fast shipping by DHL

Super fast shipping by DHL 6 to 7 days from the time I purchase the order

4 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Michael,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Excellent experience

I am impressed with the services that this company offers. The shoes were in very good condition and they arrived on time. I will definitely buy again from The Luxury Closet.
Michaela

3 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Michaela,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Adore all the impeccable pieces TLC has…

Adore all the impeccable pieces TLC has sourced. My go to when I’m lusting after something new or a little vintage. 5 stars

7 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Reagen,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Fast response.

1 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Mauricio,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Excellent Communication and support

Excellent Communication and support

8 May 2026
Unprompted review
The Luxury Closet logo

Reply from The Luxury Closet

Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 4 out of 5 stars

Delivery was on time but i had to pay…

Delivery was on time but i had to pay taxes.

8 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Jessica,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Great experience but harsh custom taxes

The support is nice, fast responses. They were in touch with me thru whatsapp during the whole time. All the products looked exactly like the pictures - 10/10 satisfaction with the product. Everything that was listed as included, came. The packaging was good, the product came safely. No issues with the delivery - fast shipping, came exactly at the promised delivery date. The customs duties are a bit high tho - for 92€ shoes I paid 40€ duties which is a bit crazy. And for the next pair on 200€ shoes i was charged 67€ customs taxes. Would be nice if they do something about that in the future.

6 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Gergana,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Purchase sent quickly and item just as…

Purchase sent quickly and item just as described

7 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Jennifer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

Rated 5 out of 5 stars

Beautiful second hand designer bags

Beautiful bags. Real pictures. Prompt delivery of beautifully presented parcels. Very happy with TLC.

6 May 2026
The Luxury Closet logo

Reply from The Luxury Closet

Dear Nishaan,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

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