The Luxury Bed Company Reviews 

1,007
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers are deeply impressed by the stunning design and the truly outstanding quality of the handcrafted beds. People frequently mention that the staff members are exceptionally helpful, professional, and friendly throughout the entire bed selection process. Consumers also appreciate the smooth delivery service, noting that orders often arrive on time and are assembled efficiently. However, some people mentioned experiencing very frustrating delivery delays and prolonged wait times without receiving clear tracking updates. A few reviewers were not happy with unexpected product faults and felt that customer support was unhelpful regarding repairs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing beds as gorgeous, comfortable, and... See more

Quality

People report positive experiences with quality, highlighting that the materials and craftsmanship exceed... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming from the moment they visit the... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that arrivals are prompt,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary significantly. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today we have had our bed delivered and installed, just wow wow wow it’s stunningly beautiful. Massive thanks to the 2 guys who delivered and installed it at 6:15am they were exceptional and so resp... See more

Company replied

Rated 5 out of 5 stars

Leanna was absolutely lovely and very helpful throughout the entire bed ordering process. As I had a non-UK size mattress, she worked with me to make sure everything was handled smoothly. I’m really... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Five-Star Review for The Luxury Bed Company We recently ordered two beds from The Luxury Bed Company — my mum and dad chose the King Size Sensatori X, and I ordered the Super King Se... See more

Company replied

Rated 5 out of 5 stars

We’ve had the best experience with TLBC. Starting with our first visit to the showroom where we were greeted by Callum who was very friendly and very knowledgeable, he talked us through the beds and t... See more


Company details

  1. Bed Shop

Information provided by various external sources

Welcome to The Luxury Bed Company. We are furniture experts specialising in beds and sofas. With an incredible range of choice all our products can be customised to your liking with a huge range of fabric choices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,007)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering a 2nd bed from you as we…

Ordering a 2nd bed from you as we remain so pleased with the one we ordered for my daughter. Look forward to receiving this one and hope to be as pleased with this order as we were last time ! :)

5 September 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Thank you to Tony & The Team @ The…

Thank you to Tony & The Team @ The Luxury Bed Company, for fantastic customer service & care.
I will definitely be using this company again.

Thanks

Paul

4 September 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Showroom Visit a MUST

We drove quite a distance to the showroom last Thursday, well worth the visit and so glad we did.
Greeted by Callum who was brilliant. He talked us through the whole ordering process and allowed us to bounce on the mattresses to select our choice. The Instagram Sale on Friday was the icing on the cake 50% Off….WOW. Great experience so far. I’m under serious pressure now to prepare the bedroom for our imminent delivery!!! Hope to see you…not too soon.

Barry

29 August 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Fantastic service!

I have purchased 2 beds from this company now which I absolutely love and they are of a very high quality. When choosing my second, I visited the showroom and Meg was so helpful. She was able to order a bespoke option to fit my measurements. The delivery communication was excellent and timings were spot on. I would highly recommend giving them a visit if you are looking for your new bed!

4 March 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Really Friendly staff

Leanna has been so helpful with our order, from start to finish. Leanna went through all the measurements on the phone and also sent a confirmation email. I am so grateful for all her help, Leanna was so friendly and really easy to speak to. I would really recommend The luxury bed company. We are really looking forward to our delivery.

22 August 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Leanne was an absolute pleasure and was…

Leanne was an absolute pleasure and was a dream to deal with super professional, prompt and very professional on all levels .
⭐️⭐️⭐️⭐️⭐️ on her customer service
Thank you so much ☺️

30 July 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Had a really easy experience with…

Had a really easy experience with Leanne and Meg helping me firstly with samples and then the final ordering process! They have given me great support and super fast responses with all my questions, as this is the first time buying an emperor bed and mattress so I had a fair few making sure the dimension would fit and possible alternatives if needed.

31 July 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Everyone I’ve spoke to have been so…

Everyone I’ve spoke to have been so helpful and would highly recommend them 😁 and I’m fussy and big on Customer service

30 July 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Amazing beds and amazing customer service

Couldn’t rave about this company enough! Their beds are second to none, their designs are amazing, installation was a dream and from start to finish a seamless process.

Their customer service is just brilliant - I’ve dealt with quite a few of the team since ordering my 2 beds and every member of staff have just been so helpful and nothing is too much trouble.

My only negative is their mattresses are SO comfy I don’t want to get out of bed on a morning!!

22 July 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Highly recommended

Phil and the team always so professional and helpful.
I always recommend these guys to all of my friends.

22 July 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Beautiful and elegant! Luxurious

It took almost 3 months but i was aware of that but worth the wait. My bed looks amazing!! So happy with this purchase. Got so many compliments. Bed is very sturdy and made with very nice plush fabric. Colour is so pretty as well. Thank you

16 July 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Absolutely delighted.

From browsing to delivery of my bed the whole experience has been great. Megan answered my questions and assisted me in putting my order on hold while i checked the measurements and in changing order. The delivery team came super early and were a spot on - very polite and courteous and assembled the bed in no time. Super grateful. Thank you.

17 July 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Love my bed !!!

Absolutely in love with my bed, they could not have been anymore helpful. Excellent communication, with a brilliant delivery & installation service.

Thank you so much.

1 June 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

So far so good.

So far so good.
We have bought from this company before and they were excellent.
Good quality and they made up the beds when they came!
We had an unfortunate fire and lost everything so had to replace with there 40% off. it really helped the finances. Ordering was simple , lets hope the rest is as smooth.

3 July 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Leanna helped us through what could have been a very stressful situation but thanks to her and the teams efforts everything was resolved without any issues.

24 June 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

I would highly recommend the luxury bed company

I would highly recommend the luxury bed company. From the first point of contact to the end our experience has been nothing but positive. The staff are welcoming and friendly. The staff who delivered the bed respected our home and came the exact time that was scheduled. The bed is everything we hoped for and more.

Thank you so much and much appreciated, Claire and Graham Caygill.

6 June 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

Amazing customer care

Excellent customer service and very prompt at responding. We ordered three beds from the Luxury bed company and upon ordering we thought we had applied the 40% discount code but instead was 35%. This was flagged right away by the company who then went the extra mile in applying the extra 5% for us. Great experience from start to finish, Megan in customer care was particularly helpful. Thanks so much guys.

9 June 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

It really is a luxury bed!

What a gorgeous bed! We ordered the Zen bed with the high headboard and its the most fancy bed I've ever slept in!

The company was great when we ordered, kept me informed of anticipated delivery and were able to deliver outside the usual 8-5pm (when we're at work) so that was really helpful.

For clarity, this isn't one of the cheap facebook bed companies, this is the real deal and they really are luxurious beds - HIGHLY RECOMMEND!

28 May 2024
Unprompted review
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Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Rated 5 out of 5 stars

We recently purchased a luxury bed

We recently purchased a luxury bed, and we couldn't be more delighted with our experience. The quality of the bed is superb, providing unparalleled comfort and elegance. What truly set this purchase apart was the exceptional customer service we received from Callum, the Operations Manager. Callum went above and beyond to ensure we were satisfied, providing knowledgeable advice and a seamless shopping experience. Highly recommend both the product and the outstanding service!

3 June 2024
Unprompted review
The Luxury Bed Company logo

Reply from The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

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