The Luxe Nomad Reviews 

Getting through to Jessica saves our holiday. Our family of 4 wants to book 2 rooms online at the Vale. Since credit card holder has to be the person doing the booking, we book the 2 rooms separately. However, after the first room was booked, there were no more rooms available online in peak season. That's stressful. I called and Jessica answered. Indeed, no more rooms were available. Jessica was patient and helpful. She was willing to find solutions to help us out, even to seek manager approval for bending room requirements. In the end, she found a room that fits our time slot. A big sigh of relief and many thanks to Jessica.

I am positively surprised by the quick and competant reply by Laksmi and Gracia, regarding my bookings and payments. Thanks for the super service!

Gracie is very responsive and gave clear answers to questions.

We had an excellent experience with Gracie from Luxe Nomad!

From the beginning of the reservatuon to activity arrangements, she was promptly providing info and assistance in needed. We appreciate for Gracie's warm assistance to make this travelling plan a lot more easier.

The staff have been wonderful particularly Gizelle Rondero who has booked all our activities with ease !

We had an excellent experience with Jessica from Luxe Nomad! We had accidentally booked the wrong room type, but she was so prompt and helpful in guiding us through the steps to rectify it without any penalty. Thanks to her, we managed to change to the right room type for our family in a completely fuss-free manner.

The payment process is also very convenient – the instructions are clear, just click through and key in the required details. We also appreciate that the initial deposit isn’t hefty, with the balance only collected much later, which is very helpful for managing cash flow.

The facilities look amazing, and thanks to Jessica’s assistance, we’re all set and looking forward to our trip!

Gizelle and the entire guest services team have been very helpful and always gracious to deal with.

Giselle was so wonderful! Really fast emailing back with answers, making sure I was booking the correct dates for my transfers and lift passes. Appreciated all her patience as we worked on all the details for our trip.

Responsive and helpful feedback on availability and future booking

A compliment for Garcie and her problem solving skills. How she solves my issue in a promp, she is being lenient and negotiable on my issue.

Intuition Niseko is lucky for having her as a Manager.

Great customer service from Gracie. So courteous, helpful and quick replies with the right information at our finger tips. This made our booking experience pleasurable. Thanks so much Gracie.

I recently booked a few night's stay at the Fenix Furano in Hokkaido, Japan, for late August. I have yet to enjoy the property and all it has to offer, but I am already impressed with the Luxe Nomad staff person who assisted me in finalizing the reservation – Ms. Jessica Batubara. Jessica impressed me very much with her prompt, professional, courteous and kind responses to my queries, allowing me to make a reservation with full confidence. Thank you very much Jessica. Shimon F.

Gracie Acdal was very helpful and efficient in helping us resolve our booking issues. Thank you!

Gizelle Rondero was proactive in assisting my family with our queries and helping us book the activities we will be engaging at the resort.

Gizelle, was great! She helped me with all my doubts

Had a wonderful stay at Fenix Furano. The rooms are very well laid out. We were a family of four in a two bedroom suite. The kitchen was well appointed, the washer dryer came in handy, the views were amazing and the staff was very welcoming and ensured we had everything we needed our asked for.
The rentals were closeby making it convenient to plan our outdoor adventures.

My experience with Gracie is very nice.she responded very quickly

Fantastic experience. Fast, clear, and responsive. Johanah is a gem.

Luxe Nomad were really responsive to emails and answered all our questions. It was easy to book, pay and confirm with them. And our villa (Casa Del Mar) on Nusa Lembongan was deluxe - we all can’t wait to go there again