Timely delivery, flagged up by polite, helpful driver, half an hour before he arrived - which was what I'd asked for upon ordering. Then, with a cup of tea polished off he expedited the shifting of la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always friendly, polite and accommodating to your preferred delivery day. The logs are great and plentiful, burn beautifully and are also very clean so you don't feel like you are bringing any insect... See more
Company replied
I always have positive experiences over the years with The Log Shed Ordering is straightforward and I do it over the phone mainly as I can sort delivery date easily . Never had any issues . Logs... See more
Company replied
Excellent service, as always. The whole team are a pleasure to deal with. Sue in the office couldn't possibly be more helpful (she is wonderful actually), and the delivery driver (sorry I don't know h... See more
Company replied
Company details
Written by the company
At The Log Shed, we pride ourselves on our excellent products and are huge believers in ‘good old fashioned’ customer service. We deliver nationwide throughout the UK and offer the finest quality kiln-dried logs, a range of beautiful log stores and fireside accessories. All our wood comes from sustainable sources with quality second to none. We offer kiln dried firewood which is dried in our own wood fired kilns. All our wood is Woodsure “Ready to Burn” certified and passed through strict quality controls making it ready to burn immediately. Our friendly, knowledgeable team are at your service!
Contact info
United Kingdom
- thelogshed.com
4.9
Excellent
969 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very prompt service and quality logs
18 December 2025
Excellent
Efficient,friendly and helpful service from Sue on reception. Logs excellent. Delivery always reliable and ftiendly
19 December 2025
Reply from The Log Shed
Thank you so much for taking the time to give us such a great review Margaret! We really do try our very best to ensure you get exactly want you need - especially your 'special' large logs!
Great company,…
Great company,…. have always rated them, customer service / delivery / and quality logs.
19 December 2025
Reply from The Log Shed
Thank you so much for the kind review John - we couldn't ask for more! I'm so pleased you are happy with our service, we really do try very hard.
Order dealt with efficiently and…
Order dealt with efficiently and delivered on time.
19 December 2025
Fantastic company always helpful…
Fantastic company always helpful brilliant service excellent logs every time
18 December 2025
Reply from The Log Shed
Thankyou so much for your kind review Ann - we really do try our very best to ensure our lovely customers are happy with both the products and our service.
Excellent Service
Excellent Service, rang on Friday to order logs for collection. Picked them up on Monday as arranged. Loaded straight into the van for me, was in & out in ten minutes, friendly helpful staff,
Thank You, will be back for more
8 December 2025
Unprompted review
Best log service in the region
We used the log shed for a local delivery of logs for our first wood burning stove last month, and we couldn’t have been happier with their service. They very kindly delivered to our garden and provided nice, high quality logs. We’ll be sure to continue using the log shed for all future purchases.
20 November 2025
1st purchase and will defo use again
Really happy with the service provided. I'm a newbie but prices seem pretty competitive and inline with similar companies. Great communication throughout and 2 x barrow sacks delivered with care by David who was friendly and helpful. Will definitely reorder in the future.
22 November 2025
Reply from The Log Shed
Thank you so much for your thoughtful review Lee. Our drivers are superb and they love to hear feedback!
An easy process with Log Shed
All the people I had contact with, from ordering to delivery are so kind and happy to help.
22 November 2025
Reply from The Log Shed
We are a super happy team Nicola! Thank you so much for the review.
Great company to work with
Great company to work with, always reliable, quick delivery and quality goods.
22 November 2025
Reply from The Log Shed
Thank you so much for the great review!
This is a great company to use for your…
This is a great company to use for your logs etc
They are very accommodating with my delivery and Sue is a pleasure to deal with going above and beyond with her excellent customer service
Regards Paul Teasdale
10 December 2025
Unprompted review
Reply from The Log Shed
Aw Paul - it's always lovely speaking with you. We are so pleased you are happy with The Log Shed products and service. It means a lot to us.
Reply from The Log Shed
Thank you so much for your kind review, we are so pleased you have had a great experience.
Despite the dark and wet the driver…
Despite the dark and wet the driver turned up on time, checked where I wanted the logs dropped. Great service as always.
18 November 2025
Reply from The Log Shed
Our drivers are amazing aren't they?! Thank you so much for the appreciation and I will be sure I pass it on.
Good quality logs and always on time
21 November 2025
Reply from The Log Shed
Thank you Denzyl - that's very kind of you.
Reply from The Log Shed
It's always lovely to chat Gordon. Thank you so much for your kind review.
10/10
Very easy to
Order. Great logs and efficient delivery. What’s not to like! Thank you
23 November 2025
Reply from The Log Shed
Thankyou for your kind review Victoria. It's very kind of you.
Reply from The Log Shed
That's very kind of you to say so Claire! Thank you!
Warmth Service
Always helpful & considerate. A warm, friendly welcome back every time with efficiency and professionalism. Not to mention a great product which helps provide a warm, friendly welcome at home.
22 November 2025
Reply from The Log Shed
Thank you Neil - that is such a lovely review :)
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