The Liven app could help many people but it wasn't the right tool for what I was looking for. I was able to reach Leah, the representative who processed a refund on my behalf. She was very helpful a... See more
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Review summary
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What people talk about most
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I had not realized that Liven was a subscription program when I placed my order. My suggestion is that you include a Check Box for the consumer to X that states very clearly, they agree that they are... See more
Company replied
The refund process was straightforward and appreciated. The app itself was not quite what I was looking for. I don't like journaling. Logging my moods daily seemed pointless without being given c... See more
Company replied
Company details
About Liven
Written by the company
Life comes without a manual. People try to wing it, make mistakes, and grow frustrated with themselves. Liven is the self-discovery companion app for people who are ready to try again 💚
Inside the Liven App, you'll find:
• Mood Tracker – spot your emotional triggers and patterns day by day
• Guided Journaling – turn overwhelming thoughts into clear, honest reflections
• Livie, AI Companion – talk things out with a warm, judgment-free listener you can trust
• Mental Tests – get fast insights into the habits shaping your inner world
• Calming Sounds – help your nervous system settle when emotions run high
Contact info
Lekorpouzier 12a, 3075, Limassol, Cyprus
- support@theliven.com
- theliven.com
4.2
Great
26K reviews
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Replied to 99% of negative reviews
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I never subscribed to pay 100$/month
I never subscribed to pay 100$/month. My economy is week and theliven takes profit that I'm ADHD as I did not remember to revise if the money that you were going to charge was really the one told and agreed.
On the other hand the "book" offered free, is not such a book. Is kind of presentation of 100 pages with giant letters, that if it was presented in a normal size letters would take no more than 15 pages. That's not a book. It's a scam.
4 June 2026
Reply from Liven
Hello Marc,
Thank you for sharing your experience. We're here to clarify how this could have happened. Subscriptions always require payment confirmation and agreement to our terms, with a confirmation email sent right after.
We want to look into this for you - please reach out at trust@theliven.com, and we'll review your situation together and see how we can help.
With care, The Liven Team
Reply from Liven
Hi Cheryl,
Thank you for sharing your perspective. We're aware it's early days and are working to make sure our check-ins feel timely and natural as you explore our app. Your feedback helps us improve how we support you from the very start.
Hope to hear more from you as you continue your journey.
The Liven Team 💚
Reply from Liven
Hi Joanna,
It means a lot to know our support made a positive difference for you. We hope Liven continues to be a reliable place when you need a steady moment.
Warm wishes, The Liven Team 💚
Thank you for the professional and…
Thank you for the professional and prompt response to my circumstances. You are top notch. Greatly appreciated.
4 June 2026
Reply from Liven
Hi Heather,
We’re so pleased to know our team could be of help in your situation. Being considered reliable support means a lot to us as we aim to be here steadily when you need it most.
Thanks again for your trust, The Liven Team 💚
Reply from Liven
Hi Darrie,
It’s really encouraging to hear you found the support you needed here. We’re always here to make things feel a little better when you reach out. Thanks for taking the time to share your experience.
Take care, The Liven Team 💚
Reply from Liven
Hi John,
Having that level of comfort where you can simply be yourself without any extra explanations means a lot to us. We're happy to offer a space where things feel natural and right, right when you need it.
Warm wishes, The Liven Team 💚
Pleasant interaction
Diana was very easy to communicate with. She understood my need and met me halfway. She listened, provided information, and an alternative. I wasn’t made to feel like I was stuck with the issue. She corrected it and did her job well!
4 June 2026
Reply from Liven
Hey Danielle,
We’re glad you felt heard and supported through the whole process - that kind of interaction is exactly what we want to offer as a steady help whenever you need it. The team always aims to find a way forward that works for you.
Take care, The Liven Team 💚
I received a very prompt response to my…
I received a very prompt response to my email. Very satisfied with the result
4 June 2026
Reply from Liven
Hi Tammy,
Knowing that we could help when you reached out warms our hearts. It’s nice to feel supported and understood, especially when you need it most. We’re here whenever you want to connect again.
Take good care, The Liven Team 💚
Customer service was very good
Customer service was very good. Speedy and professional response to my issue 10/10 :)
4 June 2026
Reply from Liven
Hey Pablo,
Thank you for being so positive about your experience with us. We aim to be a reliable presence when things need swift attention, and your message lets us know we’re on the right path. It means a lot to hear that the effort made a difference for you.
Warm wishes, The Liven Team 💚
Reply from Liven
Hello Silvia,
Getting started is often the hardest part, and we’re happy to be the helpful companion you need as you explore. We hope Liven continues to feel like a steady presence as you move forward.
Take care, The Liven Team 💚
Speedy response & refund
Made a complaint regarding an unauthorised payment and was refunded within 5 minutes of sending the email!
4 June 2026
Reply from Liven
Hi Bella,
We’re so relieved that everything was taken care of quickly for you. Being trusted with your experience means a lot, and we stay committed to being there when you need us most. Thanks for trusting Liven in this moment.
Kind regards, The Liven Team 💚
Somewhat disappointed
I was hoping for a full refund of 79.99 dollars, but did not get it.
4 June 2026
Reply from Liven
Hi Anat,
We recognize that your experience didn’t meet your expectations regarding the refund. Please write to us by email trust@theliven.com, and we’ll gladly work through this together.
With care, The Liven Team 💚
Reply from Liven
Hello there,
It’s truly rewarding to know that our replies lend support in thoughtful moments. Being here for you with care is something we take to heart as part of what Liven offers.
Warm regards, The Liven Team 💚
Reply from Liven
Hello Faye,
Knowing that our team could be such a reliable part of your day means a lot to us. We aim to keep things feeling calm and steady whenever you reach out.
Cheers, The Liven Team 💚
So far so good as I was not aware that…
So far so good as I was not aware that two debits went off my account on a monthly basis. My auditor pointed out to me and your team confirmed the same day that the matter has been resolved and cancelled. I shall see what the position is by the end of the month if it was done.
4 June 2026
Reply from Liven
Hi Jan,
Thank you for taking the time to share this. We aim to be a dependable support when any issues come up, and it’s reassuring to know you felt that with us. We’ll be here if you want to double-check or need any more help with your account.
Take care, The Liven Team 💚
Prompt and honest response responding…
Prompt and honest response responding the issue as per expectations.
29 May 2026
Reply from Liven
Hello Sara,
We really appreciate you noticing the care we put into addressing concerns sincerely and thoroughly. It means a lot that the outcome met what you expected, and we’re here whenever you need steady support along the way.
Warm regards, The Liven Team 💚
Customer service is great!
3 June 2026
Reply from Liven
Hey Enrique,
Getting the support you need can make such a difference, and we’re glad our team was there for you. We’re here anytime you want to check in or explore what’s next.
All the best, The Liven Team 💚
Provided a venue for learning while…
Provided a venue for learning while being able to move simultaneously
4 June 2026
Reply from Liven
Hi there,
It’s nice to know you found a good way to keep active while engaging your mind. We’re here to support that balance and help you keep moving forward comfortably with us.
In kindness, The Liven Team 💚
Customer support was very helpful.
4 June 2026
Reply from Liven
Hi Lynda,
It's easy to realize how comforting a reliable hand can be when support feels just right. We're really glad to know that someone on our team was there in a way that made a difference. Thanks for putting your confidence in us.
Take care, The Liven Team 💚
Confused
Well, I had reached out to get a refund only the add on for the therapist which I didn’t have access to and had found out that I wasn’t even charged for it which there was then no need for a refund. But then the assistant canceled my subscription all together and refunded me for the subscription I got. I hope I didn’t loose all the work I’ve been doing these last couple of days and that my subscription can be reinstated.
3 June 2026
Reply from Liven
Hi Coral,
Thank you for explaining the situation. Please reach out to us at trust@theliven.com so we can take a closer look at your account and see what can be done regarding the subscription and your progress.
With care, The Liven Team 💚
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