The Little Botanical Reviews 

400
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall service and beautiful purchases. Customers frequently mention that the plants are healthy, gorgeous, and match the online photos perfectly, making them wonderful gifts for friends and family. People also highlight the incredibly fast delivery service and secure packaging that guarantees items reach their destination in top condition without any damage. Some reviewers were not happy with missing items from their packages or experienced occasional delivery problems with couriers handling boxes poorly. A few consumers noted that specific parts of their orders took longer to arrive or required extra follow-up communication to resolve completely.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing great satisfaction with the healthy... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive promptly and well... See more

Quality

Consumers find quality to be positive, frequently highlighting that plants arrive in excellent and healthy... See more

Order

Clients share positive opinions on order, highlighting prompt deliveries and excellent packaging. Consumers... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the fantastic plants... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered some beautiful chrysanthemum and I am over the moons with them. They are in super good shape something that can be worrying when ordering plants online. They were really well wrapped and t... See more

Rated 5 out of 5 stars

First time ordering from this company. Quick delivery, very well packaged no loose soil everywhere like another company i ordered from and to see the plant on opening it was a real pleasure. It is big... See more

Rated 5 out of 5 stars

Another beautiful delivery! Had to order again after the first order (for an office space) had to stay home for a few weeks and my partner felt sad by the thought of them leaving...we need more gree... See more

Rated 5 out of 5 stars

The plants are great. My order arrived immaculately packaged delivered by DPD who must have obeyed the labels as everything was in top condition. Will definitely be returning to your company in the fu... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Goods Store
  3. Plant Display Store
  4. Pottery Store
  5. Wholesale Florist

Information provided by various external sources

A modern approach to house plants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(400)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous

As always, supremely impressive customer service, prompt delivery, very reasonable prices and all plants packaged with love and care. This place blows me away every single time. Cannot recommend Little Botanical highly enough.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Sadly my chosen plant was out of stock but I was contacted quickly to see if I wanted to wait or select a replacement. Plant was then delivered quickly, in 48 hours.

Recipient was very pleased with the gift and sent a photo showing a very healthy blue star fern. Would highly recommend this company and have no hesitation in buying from them again.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Jungle orchid

Ordered a jungle orchid from The Little Botanical & was more than happy when it came the packaging was A+ took 5 minutes to break into 😂
And I wasn’t disappointed with the quality of the plant looks beautiful plenty of flowers/buds, loads of foliage + comes in a ceramic pot of your choosing,I would definitely recommend this company if this is the quality of their products

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great gift

Wow, ordered a gift for a colleague and now I want one myself! Great communication from the office, dispatched really quickly, delivered in a really secure box with lots of packaging to minimise damage and the product is great. Really impressed!

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service and product!

I sent an orchid as a present from the USA and did everything online. The delivery was on time, as promised, and I was informed of each step along the process. The flowers were in full bloom and the recipient was very happy with the present! I would definitely use this service again.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Plants

The quality of the plants is amazing and well worth the money.
They provide ongoing advice looking after your little green friends too so cannot ask for anything more!
Thank you TLB

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed with the quality and condition of all six of the six plants. Although I love in a remote location, the order arrived in a timely manner with zero damage. I will definitely be ordering more plants as they make great gifts for friends and family. Thank you!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Great plants

The whole process from start to finish was easy to navigate, the plants were delivered quickly and efficiently, and I am in love with them!

30 August 2024
Unprompted review
Rated 5 out of 5 stars

🌟🌟🌟🌟🌟

Great plants delivered quickly and well packaged.

23 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Beth,

Thanks for the great review, we appreciate it!

Many thanks,

Team TLB

Rated 5 out of 5 stars

Easy Ordering

Easy ordering, phone number to contact if needed. Plants arrived, well packaged and in perfect condition.

21 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Shelia,

Thanks for the great review, we're so pleased you found the order process easy and are happy with the quality of our plants.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Excellent service

Excellent service
Plants absolutely fantastic at reasonable prices
I will definitely be ordering my plants from these again excellent

22 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi,

Thanks for the fab 5 star review, we're so pleased to hear you thought the prices were reasonable and will be ordering from us again!

Many thanks,

Team TLB

Rated 5 out of 5 stars

Excellent plant in a lovely pot.

Just received the box containing the most lovely healthy succulent and tiny book. I am delighted with both. The packing around the book and plant was excellent. I’m absolutely thrilled.

9 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi lesley,

Thank you for the super lovely review, we're so happy to hear you are pleased with you plant and little book.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Top quality

Very impressed with the communication from ordering to receiving and the plants and the packaging were top quality

8 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Tracey,

Thanks for the great 5 star review, we're so pleased to hear you were impressed with every aspect of your order, we hope you enjoy your new greenery.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Absolutely blown away

Absolutely blown away. I ordered a few extra large plants for my husbands birthday. They were packaged really well. No damage from delivery. The Little Botanical is next level quality and their customer service is brilliant. If you have any questions or concerns, reach out to the team. They are super helpful!

3 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Kathryn,

Thank you for the super lovely review. We're so happy your husband was pleased with his Birthday plants. We're always here to assist should you have any queries. We hope you both enjoy your new houseplants.

Many thanks,

Team TLB

Rated 4 out of 5 stars

Plants are lovely and luckily they were…

Plants are lovely and luckily they were well packed as the courier dumped the box on its side outside my front door and didn’t bother to knock to let me know they were delivered. The large box clearly states they are fragile and to be kept upright. The box has obviously been chucked around a bit

2 August 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Susie,

Thank you for the kind review, we're pleased to hear your plants arrived unscathed despite having a rough journey. We pack them as carefully as possible and try to encourage our courier to keep the boxes upright with our printed boxes but unfortunately they are sometimes a law unto themselves. We are always happy to assist however, should you ever experience any problems.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Boston Fern

Absolutely gorgeous plant and plant pot packaging was brilliant no damages to content and added bonus was on offer what more could you ask for! ordering was easy as well as delivery. Definitely will order again highly recommend.

26 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Lorraine,

Thank you so much for the 5 star review, we're so pleased to hear you are happy with your sale purchase and it arrived in perfect condition.

Many thanks,

Team TLB

Rated 5 out of 5 stars

I’m delighted with this plant

I’m delighted with this plant. It was perfectly packed, much bigger than we imagined, in excellent condition.
Thank you.

24 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Margaret,

Thank you for the fantastic review, we're so happy to hear you are happy with the quality of your plant and the size exceeded your expectations.

Many thanks,

Team TLB

Rated 3 out of 5 stars

The large and extra large plants…

The large and extra large plants arrived looking okay but not the best condition, even after a few days of being unboxed. One of them had brown spots all over the new leaves which then all turned brown / black and fell off. Customer services replied after a week and said this was all normal but it is a bit disappointing to have on display in the kitchen. Hopefully they will look better soon.

18 July 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Hannah,

Thank you for your review. We're sorry to hear one of the plants had a few spots on some of its leaves. It's not uncommon to lose a few leaves here and there, and although probably alarming just after receipt of the plant, as long as no more appear, this shouldn't affect the health of the plant. The odd marked leaf can be removed at the base if unsightly. Please do get back in contact though if more appear, so we can look in to this further for you.

Many thanks,

Team TLB

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