No tracking info after 5 working days and have emailed multiple times requesting an update or a refund. No acknowledgement of the emails and still no tracking information. Says they can be contacted 2... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very happy with my showerlamp that I had ordered. Came in literally 2 days after ordered on the sunday last week and been using it ever since in my bathroom. It's waterproof like it was mentioned on... See more
Wish I'd read these reviews. Ordered 21st Jan stated 7 to 10 days postage. Have had no update or anything tried to track them today and order hasn't even been updated yet so e mailed no response, dm k... See more
Company replied
Decided to give it a go - and honestly came very quickly - maybe because I am based in London, but i ordered on the 24th March and it arrived today, the 26th March via DPD surprisingly (as they di... See more
Company replied
Company details
Written by the company
Lightstrips™ is the official brand for LED Lights, made for everyone, to transform their spaces, and give smiles to people’s faces - *Under New management* from June 2026 after a new company acquisition - Service will be improved.
Contact info
London, United Kingdom
- info@thelightstrips.com
- thelightstrips.com
2.5
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Company Ever....
The best customer service i have ever recieved. I rarely shop online and was super nervous to order but they answered all my questions and gave excellent suggestions and service. I really enjoy their products because they are so affordable but feel and look top notch. One of the best companys i have ever come across.
13 June 2020
Unprompted review
Reply from LightStrips
Dear Cortez,
We appreciate your feedback, thank you for your order and we hope you enjoy your lightstrips! Let me know if you need any further assistance.
Kind Regards, Rebecca.
i love them!!
i’ve had my lights since christmas, no issues at all! ordered multiple other times for family and friends ❤️
13 June 2020
Unprompted review
Reply from LightStrips
Thank you so much for taking the time to share your experience — we really appreciate it.
We’re glad to hear you’re happy with your LightStrips and that they’re working well for you. It’s great to know the product has made a positive difference for you.
We also appreciate your patience with the delivery time and are pleased we were able to support you with a resolution. Your recommendation means a lot to us.
Thank you again for your support 😊
Jane, LightStrips Team
There amazing
I have order my lights last week I Dm them and I asked a bunch of questions and they were quick to reply then I asked why I couldn’t track them and they immediately sent them and said that I would receive them I haven’t received them yet since it’s only been 5 days but as soon as I receive them sure they’ll be amazing
12 June 2020
Unprompted review
Reply from LightStrips
Thank you so much for taking the time to share your experience — we really appreciate it.
We’re glad to hear you’re happy with your LightStrips and that they’re working well for you. It’s great to know the product has made a positive difference for you.
We also appreciate your patience with the delivery time and are pleased we were able to support you with a resolution. Your recommendation means a lot to us.
Thank you again for your support 😊
Jane, LightStrips Team
Satisfied
After having problems with the initial order, another one was sent and that was received in great condition. The product is great for the price and I am satisfied with it!
11 June 2020
Unprompted review
Reply from LightStrips
Dear Customer,
Hope you are well. We have not received any e-mails from you. Neither an Instagram DM? We have investigated your case and Your item has been lost in transit, eventually it will arrive to you, please make sure to keep it as a gift. Right now we will ship out a new one with express delivery.
Update: we have shipped your order via Royal Mail. It should arrive this week.
Kind Regards, Rebecca.
Ordered The "Big One" LED LightStrip On…
Ordered The "Big One" LED LightStrip On May The 3. Delivery to Denmark
Order id #1497
Here over a month later Nothing has arrived
At first I Got a track and trace to french post and this Got changed lastweek to UPS - But no tracking to find....
Wondering if I need to have my creditcard Company withdraw The transaction ?
@thelightstrips Any Comments ?
***UPDATE*** 18.06.2020 the order arrived late last night - haven't set the "big led pack" up yet - but since it has arrived I've updated my review here on trustpilot.
***UPDATE*** 22.06.2020 - installed the led, easy to setup, one of the led has some missing lights. But besides that it is fine
9 June 2020
Unprompted review
Reply from LightStrips
Dear Customer,
We have originally sent your parcel with PostNL, then we saw it showed some severe delays, so we sent another one. The new parcel sent has been moving quickly! Shipped on 4th June, arrived in Netherlands on 12th June.
Since postal services are extremely volatile, we decide couriers at the time of order, we send it with the fastest possible. Currently we have switched to our home postal service, which will then in turn be delivered by postnord for Denmark. We don't have many customers from Denmark, so we don't really know what's the fastest service for us, we have to test sending to these countries until we have a reliable courier.
We now have a stable couriers in places such as USA, UK, AU, NZ, CANADA. Ireland as seen in a few reviews are having trouble with every service. But eventually will be received.
Update: Your order has arrived in Netherlands, Amsterdam on the 12th June. It will progress onto Denmark soon. You should receive your wonderful lightstrips in this coming week.
Update (22/06/20): Thank you for your order, we hope you enjoy your lightstrips! We have now adjusted all shipping times, changed couriers, hopefully to see better and bigger things from us! Denmark is now stable in shipping, 7-12 days at maximum.
Thank you.
Kind Regards, Rebecca.
High quality
I love their lights in my room.Didn’t have an order number, Karim sorted it out for me #1504. Then I received my order in 9 days. Great service and good quality lights. Worth it, 100% I would order again.
6 June 2020
Unprompted review
Reply from LightStrips
Dear Hailey,
That's great to hear. I hope you enjoy your lightstrips, along with coming back for more! Let us know if you need any more assistance or lighting!
Thank you.
Kind Regards, Rebecca.
Amazing!
Such a great company I would definitely recommend that you buy from here great quality products at a great price with excellent delivery.
6 June 2020
Unprompted review
Reply from LightStrips
Hey Joey
Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon.
- Rebecca.
If I could give it a 0 I would
If I could a 0 I would. I’ve tried to contact them in every way possible for my refund I’ve ordered my lights in April which cost me 40.95, i live next door to the UK so I don’t understand why I still haven’t received my order.
Light strips if you’re reading this,
I am still waiting for my refund €40.95 as I no longer want this item. You have sent me my tracking number many times it hasn’t moved since I purchased it. I would like my refund please as I feel I’ve been lied to and scammed , I would like to purchase elsewhere somewhere more trustworthy. I’ve been waiting two months now. On your website before purchasing it said 7-10 business days with ‘small’ delays because of covid. I want my money back.
Your refund policy says ‘’ If the buyer doesn't receive goods after 60 days of order date we will refund the amount paid in full’’.
UPDATE
it’s now June 30th
and I have received the WiFi led lights. They do work however they don’t actually connect to the WiFi. I’ve even downloaded the app n scanned the code too but instead it just continues to say unsuccessful.👎
6 June 2020
Unprompted review
Reply from LightStrips
Hi Chantal! I am very sorry to hear you had a poor experience. Please can you pop over your order number, name, email and shipping address so we can take a look into this? We are keen to learn where we went wrong as we are always working to improve, and we'd also love to make it up to you too! Thank you.
UPDATE: The item is at the handover point from freight carrier to PostNL 16-06-20, this shows that its in the hands of your local postal service, and will be delivered shortly.
Missing lightstrip order
Lightstrips missing order
Update
Received an email on Friday 5th from lightstrips Using the tracking info it states the item is in transit from Holland to An Post in Ireland who have not yet received it. It was dispatched on 15th of May.
The problem appears to lie with the carriers, where the item is presently is a mystery.
Thank you lightstrips for the email and I await delivery of re sent item.Will post next when it arrives or not.
2 June 2020
Unprompted review
Reply from LightStrips
Hey,
Sorry to hear your order hasn't arrived yet,
I can see we've since been in contact via email regarding this.
Our old couriers (Before May 20th) were a mess as you can see from previous reviews. We have now changed our couriers for all countries except UK, in which it is still stable. All shipping times are stable as for Ireland at this moment.
If there's anything we can do to help you, just let us know with a quick email to info@lightstrips.com.
Thanks,
Rebecca.
3+ weeks and nothing received
i ordered my lights over 3 weeks ago and not even an email to say they have been dispatched. was a birthday present and i’ve not even got it yet!!
1 June 2020
Unprompted review
Reply from LightStrips
Hello Bailee,
We apologise for these delays. This is due to our old courier being unreliable and slow. We have now fixed the issue, our courier has been updated and can now send in 4-8 working days to the oceanic region.
PS: I've sent you a private response with some information regarding your parcel.
Thanks,
Rebecca.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.