The Lawn Pack Reviews 

371
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, noting that their previously patchy outdoor areas quickly became lush, healthy, and completely transformed into green carpets. People also frequently mention that the friendly support team provides incredibly helpful guidance and very quick responses whenever they need gardening assistance. However, some reviewers were not happy with the overall results, mentioning that the grass seeds simply did not germinate and left them with stubborn bare patches. A few consumers also felt that the items were rather expensive and failed to provide any noticeable improvement to their lawns.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that it is easy to use and delivers fast,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents provide fast,... See more

Service

Consumers find service to be exceptionally positive, consistently highlighting the quick and helpful... See more

Quality

Clients share positive opinions on quality, consistently highlighting top quality products and impressive... See more

Staff

People report positive experiences with staff, highlighting their helpful and responsive approach. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love it,that’s all I need to say. LawnPack was recommended by a friend who has the most beautiful lawn,whereas mine was awful. Really simple easy to follow instructions,great customer service suppor... See more

Rated 5 out of 5 stars

I’ve been using The Lawn Pack for eighteen months now, and have subscribed to their annual plan. My lawn has transformed from a brown, patchy mess, to a lush, all-year green delight by following their... See more

Rated 5 out of 5 stars

I had been using a well-known national lawn company for years but was perpetually disappointed with the results. Since buying a small aerator/scarifier and starting with The Lawn Pack my lawn has tra... See more

Rated 5 out of 5 stars

Applied the Stronger Roots Grass seed and the Autumn Pack to a lawn which was in a bad state having suffered through the long hot summer. In large patches the grass had just died leaving bare earth. A... See more


Company details

  1. Seed Supplier
  2. Fertilizer Supplier

Written by the company

The easiest way to get a lawn you love - fast. The Lawn Pack & The Lawn Pack Plus have transformed over 50,000 lawns. Each kit includes step-by-step guides for guaranteed professional quality results in just 4 weeks. We also offer seasonal treatments and fertilisers to keep your lawn green, healthy, and thriving all year round - no lawn care service needed. Get 15% off when you use to our Seasonal Pack Subscription!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

371 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(371)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Do it now!

I had been using a well-known national lawn company for years but was perpetually disappointed with the results. Since buying a small aerator/scarifier and starting with The Lawn Pack my lawn has transformed in condition - strong, healthy growth and no bare patches. I could not be more pleased. Obviously I need a full year to be certain, but so far it is 5-star.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

The greenest grass

Ive used The Lawn Pack for 2 years now and my grass has never looked better. And thats with 2 dogs using it. My grass has never been healthier or greener. Will be ordering again next spring.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

At last, a lawn to be proud of!

I’ve been using The Lawn Pack for eighteen months now, and have subscribed to their annual plan. My lawn has transformed from a brown, patchy mess, to a lush, all-year green delight by following their instructions. After years of struggling to get good, long-term results, I finally have the lawn I always wanted. Happy to recommend The Lawn Pack, which I shall continue to use.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Straightforward instructions and, assuming you don't try to create your own shortcut to success by skipping the small print, it generated fantastic results.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Awesome products

After trying many many other products, saw an advert for the lawn pack thought I had nothing to lose in trying. Our patchy, moss infested lawn, after all the treatments the grass has thickened up and now looks like a lush green carpet. Even the best efforts from our dog has failed to ruin it. Would recommend.

13 September 2025
Unprompted review
Rated 2 out of 5 stars

Late delivery because they use Evri.

Late delivery at a time when it was important to get it delivered in time for seeding at the end of the seeding window.
Okay, could have ordered earlier, but didn't think I needed to as delivery was stated as 2-5 days.
They use Evri for delivery.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

After years of reseeding with DIY…

After years of reseeding with DIY store's grass seed and fertilizer, I have finally found the ONE! 100% recommend. On the 19th August 2025 the lawn was worn out and bare. By the 4th October 2025 the grass was lush and healthy. Used the lawn pack on 11th September.

9 October 2025
Unprompted review
Rated 2 out of 5 stars

I've been with lawn pack about 6…

I've been with lawn pack about 6 month.They constantly send me wrong pack.In June they sent me spring pack when i was expecting summer pack I sent it back and they replaced it with Summer Pack.In September they sent me summer pack when i was expecting autumn pack.They sent me an abrupt reply when I informed them saying summers while 21 st sept.It clearly states on pack summer should be applied June to Aug.And autumn septI to November.Ive since cancelled my subscription and ordered autumn pack from relentless gardener and ile put there summer pack on next June or July.They keep saying it's important to put right pack on at right time of year.Its difficult when they keep sending me wrong pack.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Lawn pack sent me summer pack in sept…

Lawn pack sent me summer pack in sept when it should of been autumn.When I messaged and told them I get an abrupt reply saying it's summer till 22 sept.It clearly says on back of summer pack that summer fertiliser should be applied June till Aug.And autumn sept to Nov.It was the abrupt reply that made me mad.Ive cancelled all future subscriptions.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Purchased over £200 worth of items.

Purchased over £200 worth of items.
Did exactly what they said grass seed did not work and was worse than supermarket ones. Summer pack was pointless and customer service was even worse. No offer of a discount or refund. ALL LIES.........

4 August 2025
Unprompted review
The Lawn Pack logo

Reply from The Lawn Pack

Hey Mark,

Thanks for your feedback, and we're genuinely sorry to hear you're disappointed.

We’d like to clarify a few things. After using our Spring Pack and grass seed, you confirmed there were no brown patches and these came around in June (when there was multiple heatwaves) - so the products initially delivered the expected results. The current issue seems to be related to it being the height of summer, which can cause heat stress and temporarily push your lawn into dormancy, especially during hot, dry conditions.

While we understand your frustration, this isn’t a fault with the product - it’s a common seasonal reaction. Right now, applying anything else could do more harm than good. The best course of action is simply to water your lawn regularly. It will recover if that guidance is followed.

We appreciate all feedback and we’re always here to help you get the best from your lawn - as mentioned in our emails please check back in with us in a few weeks after deep watering to see the condition so we can provide more assistance.

- The Lawn Pack Team

Rated 2 out of 5 stars

Not good information about delivery. No order tracking.

I have not tried the product yet, but so far the experience with the order, delivery and customer service has been poor. The web-site states that delivery is in 2 to 4 working days in UK. We are past the 5th day and I have not received my order. That is fine and can understand, but the issue is that the on-line order tracking tool is very bad, does not provide real-time info on the status of the order, no info on estimated shipment and delivery date,etc. Also not good that there is no real customer service....I emailed, and was told that they were going to check with the warehouse and come back to me in 24hrs, what is not good....if you are already late with an order, the least you can do it's find out the status of it (what I guess should take a few minutes) and reply quickly.

Of course, in the meantime, I'm being bombarded with adverts in email and they are everywhere on my Instagram feed. Less marketing and better delivery operations maybe something for you guys to focus on.

1 August 2025
Unprompted review
The Lawn Pack logo

Reply from The Lawn Pack

Hey Alvaro,

Thanks for your honest feedback, and we're really sorry your first experience with us has been frustrating.

You're absolutely right that delivery should be within 2–4 working days, and we completely understand your disappointment when that didn’t happen. Unfortunately, your order was one of a small number affected by a system glitch that prevented them from being pulled through to our warehouse for dispatch - something which we needed time to work out what was happening and why we couldn't provide an answer in a few minutes. Once we identified the issue, we worked quickly to get everything back on track, shipped your order as fast as we could, and refunded your postage to make up for the delay.

Our tracking tool does normally provide regular updates once the order has been dispatched.

We appreciate the feedback, and we're always working to improve both our systems and our service.

- The Lawn Pack Team

Rated 1 out of 5 stars

Applied product using correct methods

Applied product using correct methods, grass was ruined and will require re-seed. Customer service is shockingly bad…..they will go to any lengths not to pay your money back, so don’t be fooled with 100% guarantees. There advice is wash away their products with your sprinkler on 7 days a week, then they say you have over fertilised , they take screen shots of your garden from google earth !!! They advise to wait 6 weeks for their product to work but read the money back clause and after 6 weeks you are out of that guarantee
Avoid Avoid Avoid

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This ain’t the first time I’ve used The Lawn Pack. I started using them when they were starting out and for the last 4 years I always purchase the lawn pack. Did the same again this year and went from completely scalped top dressed level sirface to a lush carpet in 4 weeks. Highly recommend!

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Easy to follow guidance and great results. I have a new build and the lawn was beginning to look very patchy and unloved. After a few weeks my lawn now looks much fuller and healthier. I would definitely recommend and would have no hesitation in using the lawn pack again.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

The lawn hasn’t looked this good in…

The lawn hasn’t looked this good in years.
Thick, green and lush.
There is some leg work to do yourself… it does require a little brain power, sole mild labor and after care but the results have been great.

Signed up for quarterly packs which over spring and summer have worked wonders.
Hopefully the autumn and winter packs keep the lawn in a good place for next year.

Admin team respond quickly and enthusiastically.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Product - Results are amazing

I was a little sceptical about the marketing around The Lawn Pack, but I was so wrong. I purchased it in the spring & my from lawn has been turned from a desert wasteland into something out of Capability Brown. It was simple to use, the instructions are easy to follow & the company always quickly respond to any queries you have. Definitely recommend

1 March 2025
Unprompted review

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