First class service from your end delivery very bad parcel left in full view delivery a day early so I wasn't in parcel could have been left out of sight with no problem could easily have been stolen... See more
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About The Knitting Network
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Welcome to The Knitting Network! With over 50,000 ‘Excellent’ rated reviews on Trustpilot, we’re proud to be the UK’s favourite online yarn store. We stock over 10,000 items, including knitting and crochet yarns from all your favourite brands, like Emu, King Cole and Sirdar. All orders placed by 5pm are despatched the same working day, and UK delivery is FREE when you spend £30 or more. Returns are FREE and all UK orders are sent via Royal Mail Tracked delivery. Our UK Customer Care team are on hand to help, 5 days a week, by phone, email or online chat.
We're much more than great products and quick delivery. Subscribe to our emails for exclusive offers on yarn, free patterns, project inspiration, kits, colour packs and more! Everything we post goes out in our eco-friendly, recyclable packaging.
Discover Emu yarns at The Knitting Network! Established over 80 years ago, Emu's vibrant colours and outstanding quality have been appreciated by generations of knitters and crocheters. The Emu family includes 5-star rated Emu Classic DK, with 50 shades of soft, easy-care yarn, perfect for every project. There's also Emu Classic Chunky and Super Chunky, which have a mix of bright, pastel and neutral colours to choose from.
Contact info
Unit 2 Styles Close, ME10 3BF, Sittingbourne, United Kingdom
- 01795570303
- hello@theknittingnetwork.email
- theknittingnetwork.co.uk
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Quick delivery
Quick delivery, although I couldn't get on Royal Mail site for delivery instructions, parcel was left with a neighbour for safe keeping.
Colours of yarn are true to photo.
Haven't used it yet so can't comment on quality.
The yarn is beautiful
The yarn is beautiful, but a couple of the ball bands split and the yarn ended up getting very tangled in transit. Not a problem for me as I enjoy unravelling yarn barfs, but could be an issue for some.
Excellence service
It took me a long time to find what I…
It took me a long time to find what I wanted and several items I would have ordered were out of stock. Unusual to find this from your website!
The wool was easy to find and order.
The wool was easy to find and order.
The parcel was delioverd promptly
Very helpful yarn is true to colour and…
Very helpful yarn is true to colour and very quick in arrival
I am delighted with my yarn
I am delighted with my yarn, it was reduced to such a low price that I could afford to buy it from Ireland even with all the Customs Clearance etc. fees. Brilliant! Thank you so much! The service was very quick considering the delay in Customs.
Excellent service as always
Great shopping experience for patterns to print at home!
Great shopping experience . Able to purchase patterns, download immediately no waiting for them to arrive in post!
I have used the knitting network a lot…
I have used the knitting network a lot over the last few years and the service is always great. Customer service sorts out any queries quickly. There are always great offers to take advantage of and they always let you know when your order is dispatched.
Love this site
Love this site, so many free patterns and inspiration to try new techniques.
Fast turnaround
My order was dispatched the next working day. Straight on to the Royal Mail. Once they received it I received it within a couple of days.
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