The Knights Vault Reviews 580

i visited the local shop in edinburgh sarah newton the store manager was extremely helpful and equally passionate about the job . the delviery time was great and the quality of the product phenominal

Have ordered 3 items from home in the US and bought 3 items from the shop when we visited scotland numerous times love all items and like the quality and I see another item to get this year during our visit.

Phenomenal as always

Great service, great quality arrived very quickly and in perfect condition.

The sword was purchased as a Christmas present for my son . However when it became known that they would not be able to fulfil before Xmas Sarah e mailed us in good time to let us know and offer full refund. However we elected to wait until the product was back in stock and was kept updated on any progress regularly and received the order today and has not disappointed. The communication and goodwill from the shop was much appreciated.

Great customer service, quick and kind. Got an upgrade because of a long waiting period. Amazing product, very happy!

The order was carried out, dispatched and arrived in very short order, much quicker than anticipated but I'm not complaining. Excellent service for my first order.

Quick and easy , very polite people to deal with . Definitely getting more from this shop , current sword count 3 . More to come

The sword is of excellent quality, and was exactly as described.
The only minor point that stopped me giving a full 5 stars, is that the number was missing on the delivery address, which needed an amendment from myself, and meant a 1 day delay.
But the gift still arrived in plenty of time for when it was needed.

Great product (Witcher pendant) and only took about a week to arrive

Nice product, delivery a nightmare. Stopped at customs because of issue with forms but I was not told, had to chase it up constantly for weeks. The company staff member did try to get it sorted but couldn't get Customs to sort it. Another product had to be dispatched. It was late as a gift for a very special birthday gift. No compensation. The company staff member then tried to present it at a Christmas rush problem, despite knowing it was a custom issues and that is very disappointing.

Amazing delivery across the pond..great security using a credit card and very happy with the craftsmanship of the product....very pleased

Excellent service. Item on back order. Not sure it would arrive for Christmas Provider kept in contact regarding expected deliver times & possible alternative goods!

Customer service is one of the best ones I have ever seen, very helpful. Sword is made beautifully. I bought it as a gift and seeing how great they are I'm definitely getting something for myself.

Fantastic customer service!!! They answered my product questions quickly and then the shipping was fast and efficient !! It was incredibly speedy considering it was an international delivery - My son is delighted with his Dagger 🗡️ - it’s fabulous quality and is the perfect addition to his LOTR collection from The Knight’s Vault

Very very happy with my purchase well worth the wait !! , very quick delivery , and the staff are just lovely .

Bought two small blades as presents for Xmas. They were on the smaller side so less expensive but they look and feel fantastic for the money paid.
I preferred one of the blades over the other so decided to exchange it for another. I cannot begin to explain how brilliant Sarah Newton was in assisting with this and ensuring they arrived in time for Christmas.
Brilliant quality and superb customer service, would recommend!

Delivered in good timing within the time frame stated, good quality for the price and looks like it does I be pictures.

Perfect Service. *****