The Kitman Reviews 84

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Good website and easy to order. Didn't get an acknowledgement of order or payment which was a bit concerning but called and although went to answerphone they called back and gave me the delivery in... See more

Rated 5 out of 5 stars

We were recommended about the kit man from a family friend as my son loves football. Drove over this afternoon and enjoyed looking through the rails of football shirts history. My son was chu... See more

Rated 5 out of 5 stars

Have ordered online and visited in person twice with my children. It is the first place my eldest wanted to visit with his Christmas money! They loved looking through the rails and the extensive coll... See more

Rated 5 out of 5 stars

We called into the Kitman on an off chance. The Kitman himself was totally accommodating and genuinely a very nice guy. He is a passionate sports fan who’s built this wonderful company from scratch... See more

Company details

  1. Soccer Store
  2. Rugby Store
  3. Sportswear Store

Written by the company

We specialize in Selling Classic Football Shirts & providing the Latest Football Kit News! Based In the UK we serve the Football Family Worldwide!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Ordered 100 stickers

Ordered 100 stickers , money left account , no email for verification or shipping updates. Weeks later still nothing 😡

25 August 2025
Unprompted review
The Kitman logo

Reply from The Kitman

We don’t sell stickers! 🤷🏼‍♂️ Think you have reviewed the wrong business!

Rated 2 out of 5 stars

Poor Communication

I received no email confirmation or no other confirmation of my order. This request for a review is the first email I have received from The Kitman. It was also received before I received my item.

24 August 2025
The Kitman logo

Reply from The Kitman

Hi sorry to hear this! You should definitely have received a confirmation email and tracking number, I’ll look into this.

I hope you are happy with your order, even if not the communication 🙏🏻

Many thanks
The Kitman

Rated 5 out of 5 stars

10/10 Unbelievable service!!

Unbelievable customer service.

Ordered Boxing Day at 7:30pm, arrived less than 2 days later.

Immaculate condition and great communication from retailer.

10/10

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Great site with friendly service

The quality of the item was exactly as listed on the website! We had an issue with tracking the delivery, but I was contacted by Lee, and the customer service was amazing. Issue resolved in minutes! Would definitely use again.

21 December 2024

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