Great product but the packaging is rubbish. A nightmare to start the serum flowing, press it down to release serum and it doesn't always come out. Needs a new type of bottle
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I bought oat cleanser balm, moisturiser and hydrating syrum. I liked the moisturiser and hydrating products however the packaging of the hydrating syrum was substandard and despite clicking it clos... See more
Only been using a few days. Ordered a cleanser, retinol and two moisturisers, one lighter than the other. Using all I have had no irritation or issues with my skin and I normally struggle having sensi... See more
Company details
About askINKEY | The INKEY List
Written by the company
askINKEY
We believe Knowledge Powers Change. We exist to empower you with the knowledge you need at every stage of your skincare journey. Whether you are an ingredients expert or starting your skincare journey, no question is too big or too small, no judgement or jargon, we're here to help with whatever you want to askINKEY.
Your needs, Our Knowledge.
We are INKEY. 🖤
Got a question? We've got you! With our askINKEY team's expert advice and support we can make sense of your skin or scalp together.
askINKEY Whatever you want to know about skin or scalp, we’ve you got! Whether you are an ingredient expert or starting your journey, no question is too big or too small, no judgement or jargon, we’re here to help and be part of your journey. Our askINKEY team are available 24/7 on our live chat, a friendly bunch, all INKEY experts ready to make skincare as simple as possible. Just askINKEY. RECIPE BUILDER Answer 5 simple questions to get the right skincare recommendations for you. Based on your main skin & scalp goals we will build you are personalised routine for AM and PM. myINKEY All your skin information in one place! Create your INKEY profile today to store your recipe, track your skin progress, gain access to personalised knowledge resources, product recommendations and get matched with your own skincare coach to support you on your journey. BLOGS Knowledge at your fingertips! Read up on everything hair & skin from how to layer your skincare to tips for a healthy scalp.
How can WE help YOU today? I NEED my questions answered I NEED a personalised routine I WANT to see my skin info I WANT to learn more
Contact info
United Kingdom
- ask@theinkeylist.co.uk
- theinkeylist.com
3.9
Great
4K reviews
Hasn’t replied to negative reviews
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Great help
I was having trouble signing in and couldn't reset my password for some reason. I wrote to askInkey but they were offline. Then I got an email resolving the issue within 2 hours.
I love their products and the website is good and the customer service is great. They are caring and if there is a problem with your product they will follow up with you.
3 October 2023
Reply from askINKEY | The INKEY List
Glad we could get your password sorted for you. Thanks so much for taking the time to leave your wonderful feedback, we truly appreciate it. Always here for you if you need us 🖤
Reply from askINKEY | The INKEY List
Thanks you so much for your feedback
According to my understanding as it was…
According to my understanding as it was told on the website, I was to get 15% off on my very first order. Unfortunately the code WELCOME15 did not work.I contacted the chat box service rep and was told to wait 1 HOUR. So I waited 3 hours and still got no response. In the end I placed my order without any discount and received the email of help inquiry the next day.
6 October 2023
Reply from askINKEY | The INKEY List
Hey there! We're so sorry for any inconvenience caused. Our Customer Experience team operate between 9am-5.30pm, so there may be a slight delay in response outside of these hours. However we're happy to see the team were able to answer your query once back online, and we apologise for any disappointment in our T&C's for the welcome code. If we can help with anything further at all, just let us know 🖤
You were keeping me informed all the…
You were keeping me informed all the way.
Package came very neatly and nothing damaged......
Great job
28 September 2023
Reply from askINKEY | The INKEY List
Thanks you so much for your feedback
Great products for acne skin and…
Great products for acne skin and assistance in order and using. I started to use this products for a yera and iam satisfied with results. In process customer service provide me with useful information what and how use, what to wthss see t change
2 October 2023
Reply from askINKEY | The INKEY List
Thanks you so much for your feedback
After placing my first order I realised…
After placing my first order I realised I’d missed an item - I contacted the help email and Sandra rectified this for me in excellent time, I will now receive the 3 items I’ve heard great things about and can’t wait to try them 🤩
4 October 2023
Unprompted review
Reply from askINKEY | The INKEY List
Hey Louise, Thanks so much for sharing your feed back with us!
Amazing!
My questions were solved very fast. D was super understanding and gave me all the info I needed
3 October 2023
Reply from askINKEY | The INKEY List
Hey Jess, Thanks so much for sharing your feedback with us!
Brilliant service
Web chat with lady who sorted out a custom package of products for me and emailed me not only list of itemd but comprehensive notes on use. Exceptional
service
2 October 2023
Reply from askINKEY | The INKEY List
Hey Margaret, Thank you so much for sharing your feedback!
Very professional customer assistance
Very professional customer assistance when dealing with defective product delivery to customers
2 October 2023
Reply from askINKEY | The INKEY List
So pleased we could get this sorted right away for you. Thanks so much for taking the time to leave your feedback, we appreciate it 🖤
Good Customer service
I had missed the company name from my shipping address and Sandra ensured it was updated quickly and efficiently
2 October 2023
Reply from askINKEY | The INKEY List
Thank you so much for your review - we shall pass this on to Sandra! We are always here if you have any further questions at all! Best wishes, The INKEY list 🖤
Answered my question.
30 September 2023
Reply from askINKEY | The INKEY List
Please we could answer your question. Thanks so much for taking the time to leave your feedback.
Reply from askINKEY | The INKEY List
Thank you so much for your feedback and for sharing your experience with us. Always here for you if you need us.
clear instructions and quick answers
I’ve asked for details about promotions, coupons, etc. they answered immediately and gave me a link that gave all the infos that I couldn’t find on the website by myself
27 September 2023
Reply from askINKEY | The INKEY List
So happy to hear we could act quickly to keep this experience a positive one for you! Always here for you if you need us 🖤
i really like inkey list
i really like inkey list, i get answers quickly and efficiently.
3 November 2022
Reply from askINKEY | The INKEY List
Thank you so much for your feedback and for sharing your experience with us 🖤
Great customer service
Great customer service! attended me quickly and answered my concerns can’t wait for my package to get here and try there products, SUPER EXCITED Thank you🤍
25 September 2023
Reply from askINKEY | The INKEY List
This is so lovely of you to say! Come back to us anytime you need us. Best wishes,
The INKEY List 🖤
Very fast and accurate reply
25 September 2023
Reply from askINKEY | The INKEY List
Thank you so much for taking the time to leave your review! We appreciate your feedback.
Prompt response
25 September 2023
Reply from askINKEY | The INKEY List
Thank you so much for taking the time to leave your review! We appreciate your feedback.
Great customer service experience
I contacted askinkey because I wanted to know how to layer the products that I bought from them. Their response was prompt, very helpful and professional. I would recommend them any day.
22 September 2023
Reply from askINKEY | The INKEY List
Thank you so much for taking the time to leave this lovely review Dorothy - we really appreciate it! We are ALWAYS here to help and we hope you LOVE your INKEY products!
Best,
The INKEY List
Rhiannon on the chat service was awesome
Used the chat service to ask some queries as my skin is very unhappy, got some really great advice and great recommendations. I felt that my concerns were listened to and I wasn't recommended random products just to make a sale, Rhiannon was very honest with me! Very grateful, thank you
18 September 2023
Reply from askINKEY | The INKEY List
Thank you for taking the time to leave your review. We will share this feedback with the team.
Great website
Great website. I've used the EU website many times. Quick purchase and shipping. I also like prices quality and support! Well 👍
27 June 2023
Reply from askINKEY | The INKEY List
Thanks so much for sharing your feedback with our team !
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