Great product but the packaging is rubbish. A nightmare to start the serum flowing, press it down to release serum and it doesn't always come out. Needs a new type of bottle
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought oat cleanser balm, moisturiser and hydrating syrum. I liked the moisturiser and hydrating products however the packaging of the hydrating syrum was substandard and despite clicking it clos... See more
Only been using a few days. Ordered a cleanser, retinol and two moisturisers, one lighter than the other. Using all I have had no irritation or issues with my skin and I normally struggle having sensi... See more
Company details
About askINKEY | The INKEY List
Written by the company
askINKEY
We believe Knowledge Powers Change. We exist to empower you with the knowledge you need at every stage of your skincare journey. Whether you are an ingredients expert or starting your skincare journey, no question is too big or too small, no judgement or jargon, we're here to help with whatever you want to askINKEY.
Your needs, Our Knowledge.
We are INKEY. 🖤
Got a question? We've got you! With our askINKEY team's expert advice and support we can make sense of your skin or scalp together.
askINKEY Whatever you want to know about skin or scalp, we’ve you got! Whether you are an ingredient expert or starting your journey, no question is too big or too small, no judgement or jargon, we’re here to help and be part of your journey. Our askINKEY team are available 24/7 on our live chat, a friendly bunch, all INKEY experts ready to make skincare as simple as possible. Just askINKEY. RECIPE BUILDER Answer 5 simple questions to get the right skincare recommendations for you. Based on your main skin & scalp goals we will build you are personalised routine for AM and PM. myINKEY All your skin information in one place! Create your INKEY profile today to store your recipe, track your skin progress, gain access to personalised knowledge resources, product recommendations and get matched with your own skincare coach to support you on your journey. BLOGS Knowledge at your fingertips! Read up on everything hair & skin from how to layer your skincare to tips for a healthy scalp.
How can WE help YOU today? I NEED my questions answered I NEED a personalised routine I WANT to see my skin info I WANT to learn more
Contact info
United Kingdom
- ask@theinkeylist.co.uk
- theinkeylist.com
3.9
Great
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best
Well! I never used inklist before. So my experience with agent is great. Explain me well for my hyperpigmentation
5 September 2023
Reply from askINKEY | The INKEY List
So happy you stopped by and we could help. If you have any other questions or concerns please let us know.
Clear and informed guidance
Clear and informed guidance. I was asked multiple questions about my skincare routine to ensure I was given the right information.
31 August 2023
Reply from askINKEY | The INKEY List
Thank you so much for taking the time to leave your feedback. Our team is always here to help with any skincare questions , so please do not hesitate to reach out with anymore.
For me hands down the best skin care…
For me hands down the best skin care company. Products are exceptional and very reasonably priced. Speedy delivery, phenomenal rewards programme, and brilliant customer service. Ask Inkey feature is a wonderful touch- quick, straightforward and great advice available. Running out of superlatives to use so I'll finish by saying - highly recommended giving them a go. Your skin and bank account will thank you!
2 September 2023
Reply from askINKEY | The INKEY List
Thank you so much for the incredible feedback. We are always here to help and would love how you get on with your skincare journey.
Very good customer service.
3 September 2023
Reply from askINKEY | The INKEY List
Thanks so much for taking the time to leave your feedback. We will share this with our team.
Reply from askINKEY | The INKEY List
Glad we could help quickly and efficiently. Our team really appreciated the time you took to leave you review.
Very helpful
28 August 2023
Reply from askINKEY | The INKEY List
Thank you Roxanne! We are so happy we could help.
Best,
The INKEY List
The advisor was very helpful in…
The advisor was very helpful in discussing my skincare .
31 August 2023
Reply from askINKEY | The INKEY List
Thank you for your lovely review Wendy!
Inkey list has been the best find ever!
Inkey list has been the best find ever. High quality products that WORK and make a visible difference relatively quickly. Amazing customer support to guide you through what order to use the products in, how often, etc. Outstanding, personalized support and skin care that works!
1 September 2023
Reply from askINKEY | The INKEY List
Wow! Thank you for this incredible feedback - you have made our day. We are ALWAYS here to help and are excited to be there with you on your journey!
Best,
The INKEY List
The products are fantastic and great…
The products are fantastic and great value for money
30 August 2023
Reply from askINKEY | The INKEY List
Thank you so much for your feedback. We are happy to hear you are loving the products and let us know if you have any other questions or concerns we can help with.
Really quick and helpful
30 August 2023
Reply from askINKEY | The INKEY List
We are happy to have helped today and will share your feedback with the team.
Happy with the answers to my questions
30 August 2023
Reply from askINKEY | The INKEY List
If you have any other questions please do let us know and our team would be happy to help.
Very happy with this company
Very happy with this company. Great value for money products which work well without the fanfare
29 August 2023
Reply from askINKEY | The INKEY List
Thank you for taking the time to leave this review! So happy to hear you enjoy using INKEY!
Best,
The INKEY List
Perfect experience
28 August 2023
Reply from askINKEY | The INKEY List
Thank you so much for taking the time and leaving your review!
Amazing company
Amazing company, great pridsucts and amazing customer service , highly recommended
29 August 2023
Unprompted review
Reply from askINKEY | The INKEY List
Thank you very much for leaving this review! We are so happy your experience with INKEY was positive!
Best,
The INKEY List
Super helpful and speedy advice!
28 August 2023
Reply from askINKEY | The INKEY List
Thank you so much for taking the time to leave your review.
Our team is so happy to always help.
Bank Holiday Monday chat
Bank Holiday Monday and they were happy to chat and gave me some great advice
27 August 2023
Reply from askINKEY | The INKEY List
Our team is always here to help! Thanks so much for taking the time to leave your review.
very fast helpful and I am grateful
very fast helpful and I think a real live person b ut in any event identified the oroblem with 2 screenshots and I was done in a flash
27 August 2023
Reply from askINKEY | The INKEY List
Always a real person and always here to help! Thanks so much for taking the time to leave your feedback.
Reply from askINKEY | The INKEY List
We are so happy to hear! Keep us updated with how your skin gets on.
All questions answered promptly
The askINKEY team of experts are always very eager to share their knowledge about the beauty products.
23 August 2023
Reply from askINKEY | The INKEY List
Our team are always here to help! Thank you so much for leaving your thoughts .
They were very helpful
26 August 2023
Reply from askINKEY | The INKEY List
Thank you for leaving your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.