The purses look very pretty. However, they arrived later than I expected. I think, at the time of purchase, there should be a message which states that these are hand made based on order and delivery... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication throughout. Perfect handmade item. Thank you. DHL ignored my delivery instructions however. I requested it to be put in my secure parcel box as I was away but it was left on... See more
Very Happy with our first purchase at ICH. The product was high quality with perfect craftmanship, exactly as displayed. Delivery was prompt and parcel securely packed. Tracking Data was good. Hig... See more
Outstanding intricate craftsmanship. The dokra horse lights up the entire living room! Highly recommend India Craft House and look forward to purchasing more items in future.
Company details
Written by the company
A social enterprise. An authentic platform for pure craft. The India Craft House is a digital platform for some of the world’s oldest and most intricate craft forms. We started this social enterprise close to 10 years ago in order to preserve, showcase and share the talent of India’s artisans with the world. We hope to be able to raise the dignity of the Indian artisan in our own way and kindle an interest and support for an unsurpassed legacy of craft that spans millennia and spreads across the length and breadth of the land. It is our effort to curate an undeniably unique selection of traditional art and craft translated into a range of beautiful, contemporary products.
Contact info
4.4
Excellent
225 reviews
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality of product
I like the product and the fact that it has a great social story behind it
18 April 2025
Happy customer!!!
Very easy purchase process. Quick shipping with awesome tracking. Quality gifts!
23 April 2025
Beautiful artisan made Indian products
Beautiful, well made products. They take a long while to arrive, but were very well packaged and worth waiting for. Not cheap items, but they are far higher quality than you would usually find.
26 March 2025
Product extremely good and service too.
The product I received is exactly the same as the one on the website and it is perfectly made.
The delivery was made according to the timeline mentioned.
I am very happy with the product that I received.
25 March 2025
Dhokra art brass reindeer
I ordered the dhokra art brass reindeer and it’s stunning. Completely love it.
27 February 2025
Prompt delivery and genuine artefacts…
Prompt delivery and genuine artefacts from the age old handicraft traditions of India.
17 February 2025
Artifact was good but not similar to…
Artifact was good but not similar to the one I liked & ordered. Also the detailing were not as good as the images on the websites.
6 February 2025
I ordered two neckpiece pendant
I ordered two neckpiece pendant. One of coconut and other of real shell. I am very happy with my purchase. I feel close the to nature when I wear them. The quality is very good and it looks very beautiful.
27 January 2025
Amazingly beautiful mother of pearl…
Amazingly beautiful mother of pearl shell neck piece genuine and packed beautifully and safely for delivery
25 January 2025
Very nice product
The item exceeded my expectations in every way. The quality is top-notch, and the attention to detail is impressive. I would highly recommend this item to anyone in the market. It's worth every penny and more!
8 January 2025
The pictures shown in the website are…
The pictures shown in the website are true to the actual products. Clear communication about product & delivery.
8 January 2025
Good products and prompt delivery!
30 December 2024
Spoke to the Owner ...Very…
Spoke to the Owner ...Very unprofessional behaviour and refused to share catalogue when requested for bulk orders....They need to remember that with this attitude soon there business will close as they are better people who help to buy and sell in b2b business.
Only big big words and zero efforts to show customers requested products !! I review them 1 star as horrible customer service !!
24 December 2024
Unprompted review
Reply from The India Craft House
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. As we explained during your inquiry, we do not maintain a product catalogue as our offerings are tailored to each customer’s specific needs. We encourage all our clients to visit our website, where you'll find detailed information on our products. Based on whats available customisation is done depending on each clients requirements
If you have a particular request, we're more than happy to provide personalized quotes or discuss further details to ensure we meet your requirements. In the exclusive world of handmade corporate gifting, customization is key, and we work closely with our clients to create unique, bespoke solutions.
Amazing designs speaks out the true Indian spirit
Had a great experience ordering from
India craft house. Firstly their catalogue of items are unqiue and their finished products meet the expectations.
They were also proactive in communication.
12 December 2024
Thank you for the most beautiful dress
Thank you for the most beautiful dress. Pretty and organic. It brightens up my day.
3 December 2024
Great Experience
I am delighted with the quality products, and timely and appropriate communication. The Maharashtrian bride cherished the Taramandal, while the groom was in awe of the lovely Bidari work. Thank you so much for introducing us to, and promoting the rich Indian craft traditions!
30 November 2024
Fantastic customer service
Absolutely fantastic customer service! Great product quality.
7 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.