COMPLETE WASTE OF MONEY - BUYER BEWARE!
My son’s dentist recommended to book an appointment with Hove Implant Centre for a 3D x-ray to gain information he couldn’t ascertain before further orthodontic treatment carried out. He sent a letter to Hove Implant Centre, requesting a CT scan. We were told this would be somewhere in the region of £220 but would be a good investment to possibly save on more expensive treatment in the future.
Hove Implant Centre confirmed that it was a CT scan that was requested but booked my son for a ‘clinical assessment’. It was not made clear that the scan wouldn't be carried out at this appointment and would cost an additional £250.
The confirmation email received when booking this consultation, stated a number of procedures that would be carried out but in fact didn’t happen.
'This appointment takes approximately 1 hour'. We went in after 4.00 pm and were out by 4.30 pm '. 'a full clinical examination, including standard x-rays' not carried out - (used the dentist's recent x-rays, which is understandable but then we should not have been charged by Hove Implant Centre for a procedure they did not carry out), tooth photography (not carried out – as my son wouldn’t be eligible for an implant for at least 2 years because of his age this was deemed unnecessary – why book him for this assessment then & charge for photography that wasn’t done?) and an oral cancer screen'. (this was also ‘not of a concern’ for the consultant because my son was only 16 & a non-smoker – again why book this type of assessment then?)
This is actually what we received for £225: The consultant looked in my son’s mouth & confirmed good oral hygiene & good orthodontic work, (we already knew as we'd had both orthodontist & a dental appointment in the previous month.) He then looked at the x-rays from the dentist. (We found out nothing new as we'd already seen these x-rays & discussed them with our dentist). The consultant also mentioned the pros & cons of a bridge; (which we already knew from my son's orthodontist, his dentist & the fact that his older brother has had a bridge for the past 5 years.)
Due to his age & the stage of his orthodontic treatment, the ‘clinical assessment’ was unsuitable & should not have been accepted as a booking; even though it was booked by us in good faith, anxious to follow the 'expert' advice given at the time.
The Hove Implant Centre misread the instructions from my son's dentist, booked the incorrect type of appointment & then did not carry out the procedures as stated in a 'full clinical assessment.' (after taking £225 they deemed them unnecessary) We requested a refund from the centre but this has been refused. £225 is a lot of money to lose – so be warned DO NOT BOOK A CLINICAL ASSESSMENT WITH HOVE IMPLANT CENTRE UNLESS YOU ARE AT THE EXACT POINT OF WANTING AN IMPLANT – total waste of money & the centre know that when they happily took the booking.