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The Hydro Bros Reviews 

1,436
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the staff members are extremely knowledgeable, friendly, and consistently provide exceptional service. Buyers frequently share that orders arrive very quickly and are securely packed to prevent any damage. People also appreciate the fantastic selection of growing items available at very competitive market prices. Some reviewers were not happy with unexpected shipping costs, expensive customs tariffs, and additional postal duty charges. A few other people also felt that delivery processes could be improved, noting occasional shipment delays and rare instances of broken items arriving.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptional speed and... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

Service

People report positive experiences with service, highlighting exceptional advice, helpful staff, and reliable... See more

Staff

Reviewers highlight positive aspects of staff, describing them as always cheerful, incredibly polite, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service The Hydro Bros team does an amazing job. I live on the Canary Islands, where customs issues can happen, but they’ve always helped me out quickly and !wi... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... See more

Company replied

Rated 5 out of 5 stars

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I w... See more

Rated 5 out of 5 stars

The best in the business! Always cheerful and very knowledgeable. Products priced very competitive and delivered next day and go the extra mile to source anything if requested, look forward to future... See more


Company details

  1. Hydroponics Equipment Supplier
  2. Garden Building Supplier
  3. Garden Center
  4. Hobby Store
  5. Land Allotment
  6. Plant Nursery

Written by the company

The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights

The Hydro Bros - We Got You.

Written by the company

Fast, friendly and profressional service. Growing large or small, we got you.
Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,436)

339 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional to the core

Everything. Price product quality and customer service

27 February 2026
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Reply from The Hydro Bros

Thanks for the great feedback — we appreciate you recognising the professionalism across our hydroponics products and customer service. Price, quality and service all matter, and we work hard to keep that balance right at Hydro Bros.

Rated 5 out of 5 stars

owner and team are great

Owner of Hydro Bros is a real nice guy ! Phoned me to talk through the problem I had (very nice of him) with his shop but it would seem i have mistakenly written a bad review of his shop when it was another that's very similar in name, I can only hope people don't hold it against as was a terrible mistake 😕 im just writing a wrong ,I would shop with them any time and actuallyhavein the past ,they actually seem to be on top of everything
Thanks for the help guys it's appreciated, I hope you can understand thing's and Thanks for the politeness guys ,manners go a long way and don't cost ,makes for a much easier life

26 January 2026
Unprompted review
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Reply from The Hydro Bros

Sorry to hear about your experience 😞

As discussed on the phone just now, we’ve established that this order was placed with a different store, not The Hydro Bros. The order number format doesn’t match ours, and the contact details you used were for a different company. We’re based in Croydon, London, not Lincoln, which also confirms this isn’t our order.

We completely understand how frustrating this situation is, and we hope you’re able to get it resolved quickly with the retailer you purchased from.

If there’s anything at all we can help with on our side, please don’t hesitate to reach out 👊💚

Rated 5 out of 5 stars

I have seen the difference in my leeks…

I have seen the difference in my leeks after a week seems to be really good stuff . Plants were really stressed and not doing very good , but can see them picking up . Would recommend this product and a.bit cheaper than a few others .

16 February 2026
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Reply from The Hydro Bros

Great to hear your leeks are already bouncing back after just a week, that is exactly what good plant nutrition should do. When stressed plants start picking up quickly, you know the product is doing its job properly. We always aim to stock hydroponic nutrients and plant boosters that deliver real results without the inflated price tag. Really appreciate the recommendation and glad it is proving good value compared to other options.

Rated 5 out of 5 stars

Excellent shop and online service

Excellent shop and online service. Had a power cable issue and the rectified it quickly and professionally. Highly recommend them to my friends already. Steve is a Cat 😎👌👍

16 February 2026
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Reply from The Hydro Bros

Thanks for the brilliant feedback. Glad we could get the power cable issue sorted quickly and keep your grow setup running smoothly. We take pride in professional customer service and making sure hydroponics equipment problems are handled fast. Really appreciate you recommending Hydro Bros to your friends. And Steve will take that compliment 😎👌👍

Rated 5 out of 5 stars
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for the feedback, we really appreciate it. Providing reliable customer service alongside quality hydroponics equipment is what Hydro Bros is all about.

Rated 5 out of 5 stars

You are the best

You are the best, thank you

12 February 2026
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Reply from The Hydro Bros

No, you are the best 😎 Thanks for the support and for choosing Hydro Bros for your hydroponics gear, we genuinely appreciate customers like you.

Rated 5 out of 5 stars

10/10

Some of the fastest delivery ive ever seen, efficient and productive. No wondering where my order was, it was here nearly as soon as i finished the transaction! Well packaged and good product at the right price (38l air pot) easy to assemble. Excited for my spring planting project, thankyou! :)

11 February 2026
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Reply from The Hydro Bros

That is what we like to hear. We work hard to make sure hydroponics orders are dispatched fast, packed properly and priced right, so it is great to know your 38L Air Pot landed almost instantly and was easy to assemble. Rapid delivery and clear communication should be standard, not a bonus. Best of luck with your spring planting project and thanks for choosing Hydro Bros 💚

Rated 5 out of 5 stars

Fast delivery A+

11 February 2026
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Reply from The Hydro Bros

Thanks for the A+ 🙌 We work hard to keep hydroponics orders moving fast, so it is great to hear your delivery landed quickly and smoothly.

Rated 5 out of 5 stars

Great Service and really quick delivery

Great Service and really quick delivery

11 February 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for the great feedback, we really appreciate it. Fast delivery and reliable service are exactly what we aim for with every hydroponics order at Hydro Bros.

Rated 5 out of 5 stars

Great customer service

Great customer service, had a issue which Craig resolved promptly
As a returning customer would recommend this company 👌

9 February 2026
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Reply from The Hydro Bros

Thanks for coming back to us, we really appreciate the continued support. Glad Craig could get the issue sorted quickly and keep your hydroponics setup running smoothly. Reliable customer service is a big part of what we do at Hydro Bros. Thanks for the recommendation 👌

Rated 5 out of 5 stars

5* as always best hydro shop in the uk…

5* as always best hydro shop in the uk thanks again

10 February 2026
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Reply from The Hydro Bros

Thanks for the 5 stars, that means a lot. Being called the best hydro shop in the UK is not something we take lightly and we will keep delivering top quality hydroponics equipment and fast service every time.

Rated 5 out of 5 stars

The best hydro shop in the UK


I’ve had consistently good experiences with Hydro Bros. Their service is solid and reliable, and their prices are very competitive compared to other options out there. They sell just about everything!
Delivery is quick and always on point.

13 February 2026
Unprompted review
The Hydro Bros logo

Reply from The Hydro Bros

Love this, thank you 🙌


Buzzing to hear you’ve had consistently good experiences with The Hydro Bros. Solid service, sharp prices and quick delivery is exactly what we aim for every time.


And yeah… we do try to stock pretty much everything 😅 Makes life easier when you can grab it all in one place.


Appreciate the support 💚 We’ve got you whenever you need us.

Rated 5 out of 5 stars

Perfect purchase: Fast shipping and flawless packaging

I am extremely satisfied with my experience. I managed to find a driver that was out of stock in every other store. The shipping was remarkably fast, and the product reached Spain in perfect condition thanks to the secure packaging. Flawless service by The Hydro Bros. Highly recommended

5 February 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thank you for the detailed review, we really appreciate you taking the time to share your experience. We know how frustrating it is when key hydroponics equipment is out of stock elsewhere, so we are glad we could get the driver to you quickly. Fast international shipping and secure packaging are non negotiable for us, especially on deliveries to Spain and across Europe. Thanks for trusting Hydro Bros and for the recommendation, it means a lot.

Rated 5 out of 5 stars

I have ordered several times from hydro…

I have ordered several times from hydro brothers now, and only had a good experience. They have a good selection of products, Delivery is quick and items well packaged and any issues sorted quickly with good communication. Highly recommend this seller

3 February 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for coming back to us again, we really appreciate the continued support. It is great to hear your experience with our hydroponics products, fast delivery and secure packaging has been consistently solid. We always aim to resolve any issues quickly with clear communication, so that means a lot. Thanks for the recommendation and for trusting Hydro Bros with your grow equipment.

Rated 1 out of 5 stars

Sent a broken item which i accept they…

Sent a broken item which i accept they dont know if it works or not but then they ignored the email asking to return it for a replacement. I rang up and the girl was rude and hung up. I still have the broken item and seem no closer to getting anything sorted. Dont think i will use again because this should have been as simple as they have a courier deliver a replacement and collect the faulty item, that is how other shops operate in my experience.

In response to your reply.

I dont have a camera and dont want people taking videos of my private hobbies.

I didnt ask for a refund until it was confirmered broken and i actually asked for a replacement but was told without a video of the item i cant have 1. so i asked for a refund and offered to returned it and when you see the item doesnt work you refund me but that isnt any good for you because you keep saying its a working item and that you are gonna be left with carriage.
You have made excuse after excuse to not take the broken item back but i have a right to a refund and the fact your fighting it will just make me share my experience in more places.

4 February 2026
The Hydro Bros logo

Reply from The Hydro Bros

Hi Karl, thank you for your order and sorry about the issue.  So I am clear, you are saying:

• The item is faulty

• But you don’t want to carry out any basic remote troubleshooting steps

• And you want us to pay to collect it.

• And you want a replacement or refund before we’ve confirmed there’s actually a fault.

Unfortunately as explained in subsequent exchange of emails, we have to carry out our due diligence. 

Our process is simple:

• Step one — basic remote troubleshooting.

• If that doesn’t resolve it, either we are a) able to convince our supplier to credit the item so we can refund you (difficult to do without any sort of evidence), or b) you'd need to send the item comes back to us for inspection so we can carry out our inspection.

• If it’s genuinely faulty, we repair, replace or refund accordingly.

We follow that process for everyone because we’ve had items sent back before that were supposedly “broken” and turned out to be working perfectly fine. When that happens, we’re left covering carriage costs for no reason. So we don’t skip steps.

We did try calling you back later on Saturday and again Sunday, but couldn’t get through. Since then, we’ve replied to your emails explaining exactly this.

At this stage, if you’re not willing to provide the troubleshooting confirmation, the next step is for you to return the item to us so we can inspect and test it. Once we’ve confirmed the fault, it will be resolved properly.

We’re ready to sort it — but we need to stick to the process.

Steve

Rated 5 out of 5 stars

Quick and great order

Just received my first order, it was there super fast, nice and securely packed 🏴󠁧󠁢󠁥󠁮󠁧󠁿➡️🇨🇭
Also got some little presents really appreciate that
Overall a great first experience with TheHydroBros🥳💪🌱❤️

3 February 2026
The Hydro Bros logo

Reply from The Hydro Bros

Love that for a first order 🙌 Glad your hydroponics gear landed super fast and safely packed all the way to Switzerland. We like to throw in the odd extra when we can, so it is great to hear the little surprises were appreciated. Thanks for choosing Hydro Bros and welcome aboard 💪🌱

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