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Company details

  1. Women's Clothing Store

Written by the company

HULA - The best edit of pre-owned designer womenswear FROM YOU, TO US, TO OTHERS thehula.com


Contact info

3.2

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Customer relation with consignors

When Hula was first established, I consigned items with them and found their customer service to be good. However, when I recently considered consigning again, my experience was different. I spent time taking and submitting over 100 photos, but none of my item was accepted and no thorough explanation was provided.

I have previously consigned both contemporary and luxury items. While I understand that luxury brands may be more commercially attractive, the selection process appeared to favour certain consignors rather than being based purely on item condition, relevance, trend, or customer demand, as described on their website—particularly when it comes to contemporary brands. The overall experience was very disappointing.

24 January 2026
Unprompted review
The HULA logo

Reply from The HULA

Hello David
We have been searching for your record but we can not find a 'David' in any of our messages. I wonder if you might have used another name or mistaken our company (FYI we are HULA a preowned business based in Hong Kong). Please email or Whatsapp us to state that it was you who left us a message on Trustpilot so I can reply to your case personally.

Best wishes
Sarah, Founder & CEO.

Rated 5 out of 5 stars

Love it, highly recommend

I do consignment with Hula, easy to use, services is great, process is fast and simple, love it!!!

I also buy from them, its a great place to shop, always can find great vintage piece at good price!

9 December 2024
Unprompted review
The HULA logo

Reply from The HULA

Aww thank you JW! This means so much to us and we look forward to serving you again soon :) With love the HULA Team

Rated 5 out of 5 stars

Love their items

Love their items! found brands that I always wanted to buy but at discount prices. I was really surprised to know that there are people who bought things without wearing them or just once. The staff there are very friendly and helped me with a bit of styling. The warehouse in Wong Chuk Hang is spacious and I could just hang out there for hours to look for treasures.

14 June 2019
Unprompted review

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