House Of Brands Furniture Reviews 

225
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, appreciating the excellent assortment and unique styles. Many people highlight the exceptional staff, described as friendly, helpful, and respectful, providing great guidance and support. The delivery service is frequently commended for being prompt, well-scheduled, and often ahead of expectations, handled by professional teams. However, some customers noted concerns regarding order fulfillment and delivery communication. A few people experienced longer lead times, a lack of delivery notifications, or items not being delivered as expected.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like sofas, dining sets,... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising the speed and... See more

Quality

People report positive experiences with quality, consistently describing products as high-end, elegant, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, politeness, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the shop on Bury New Road. The displayed assortment of furniture was fabulous . Bought a marble topped round table and chairs. Staff really pleasant and did not pressurise us at all . Delivery... See more

Rated 5 out of 5 stars

Everything ! Starting from the attention given before I ordered to when my sofa arrived. I wasn’t sure of which sofa to choose and the sales man didn’t get angry with me being indecisive; we did live... See more

Company replied

Rated 5 out of 5 stars

Exceptional. After being let down I have very high profile local furniture company house of brands were able to supply a lamp that have been on order with the other company for months before beingtold... See more

Company replied

Rated 5 out of 5 stars

Absolutely friendly and helpful staff! They sourced my exact chairs in the colour i wanted! Even went to the trouble of keeping in touch over the delivery and went above and beyond to get my beautiful... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Living Room Furniture Store
  6. Sofa Store

Written by the company

✨ Looking to transform your home with luxurious furniture without breaking the bank? Our Manchester‑based furniture store is your go‑to destination for stylish, high‑quality pieces at affordable prices. Whether you’re furnishing a new home or upgrading your current décor, we specialize in elegant sofas, dining sets, bedroom furniture, and statement accessories designed to elevate every living space. 💳 To make your dream home more accessible, we offer flexible financing options, allowing you to invest in premium furniture with ease. Plus, enjoy free delivery on all orders—whether you shop online from the comfort of your home or visit our stunning showroom in Manchester to experience our collections in person. 🏡 Our mission is simple: to provide customers with exceptional value, combining luxury design with unbeatable affordability. With a wide range of modern, classic, and contemporary styles, you’ll find the perfect fit for your taste and lifestyle. 🌟 Don’t settle for less when it comes to your home décor. Choose our trusted furniture store for quality, service, and style. Visit us today or browse online to discover why we’re Manchester’s leading choice for affordable luxury furniture.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(225)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EXCELLENT

Absolutely beautiful very understanding of what we wanted FAST delivery will definitely shop here again

15 November 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Mark,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Table and chairs was lovely…

Table and chairs was lovely communication was excellent and the delivery guys were very careful with the delivery.
We was very happy with the products.
Many thanks

31 October 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Iam,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Topclass customer service, friendly warm environment with amazing products

I purchased my dining table from house of brand and the service was topclass! Nadeen was so warm, welcoming, helpful and patient! Would highly recommend them to anyone and will definitely go back to purchase from them! Than you! Love my dining table.

29 August 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

They were helpful and very informative…

They were helpful and very informative with all the products. The staff made you feel very welcome. The furniture is very good quality beautiful. I will recommend HOB manchester to my friends and family to shop here.

10 November 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Sameena,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

100/10

Ordered basically my whole living/ dining room from this company, absolutely 10/10 service from start to finish, the staff in the shop are so polite and accommodating we needed our sofa before Halloween, and didn’t think it was possible, but our sofa which was custom made was made and ready in the shop within just under two weeks, to the highest quality, there was communication throughout the whole process via WhatsApp. The delivery was stress free and drivers really professional. Made up wouldn’t go anywhere else for all my home needs.

21 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Ruby,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Ordered dining set...would 100% recommend

Ordered 150cm Marble Rome Dining Table with 2 Madrid Velvet Chairs and Madrid High Back Velvet Bench. I asked if I could swap the velvet chairs and bench to faux leather. The customer service rep responded straight away and updated my order.

They had to outsource delivery due to annual leave. When table was delivered the marble top was damaged. The customer service rep responded immediately and had a replacement top sent out within the week. The next delivery guys explained they were on holiday and sorted the new table top onto my frame. They were very friendly and helpful.
The table, chairs and bench are excellent quality, delivery was quicker than expected. The customer services rep kept me updated throughout and messaged when delivery was due with times. Also responded to any queries quickly and in a reassuring manner. I would 100% recommend and buy from House of Brands again.

21 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Amanda,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Fantastic service from start to finish!

Fantastic service from start to finish! Really helpful when I was deciding which combination of dining chairs and benches to get with the dining table. Delivery guys were great and advised on safe assembly. Highly recommend! Quality is superb! Can’t wait to order a console table to match!

2 November 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Laura,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Shimmer suite

I have bought a 2-3 seater couch from house of brands, Nad was really helpful and they done it as I wanted it, I had to wait 2 weeks but well worth the wait, it’s absolutely beautiful, wouldn’t hesitate to recommend this company, the delivery guys were nice, and Banford was helpful

31 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Irene,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Great customer service

Great customer service, fast delivery and setup. Very happy with my purchase. Thank you HOB

31 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Naz,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

The furniture are amazing

The furniture are amazing. I have got all the living room from there.

24 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Clever,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 4 out of 5 stars

The table we ordered is lovely

The table we ordered is lovely, it came within the agreed time. Delivery time was as agreed too. Tye delivery men where professional. No issues with this. I would recommend this company. The only downfall is the wrapping that the table came in. It is a lot of wrapping and the delivery drivers did not take the wrapping as they said they were unable to dispose of it. This is an issue. But other than that, the product we bought is lovely...

18 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Nusrat,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Great company

Great company, got a dinning set from them and all was delivered as promised. Great staff. The guys that delivered the dinning set were amazing.

12 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Dining set

Just bought my dining set, excellent service, kept me updated about delivery excellent service from the delivery men, polite and very helpful

10 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Rehana,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

House Of Brands is the best

House Of Brands is the best

I bought a dining set,I am very thankful, and it looks expensive.
Thank you House Of Brands!!

4 October 2023
Unprompted review
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Reply from House Of Brands Furniture

Hi Valeriu,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

what a brilliant company and…

what a brilliant company and outstanding quality of products .
The manager kept me updated all the time and went above and beyond to supply a 5 star service. we will definitely be dealing with you again .
The kitchen now looks like a show home

5 October 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Jamie,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

Brilliant company

Brilliant company, good quality. So happy with the delivery guy Vahid, he delivered my sofa today and the sofa couldn’t fit in between my doors, this guy took my living room window down with my consent and manage to take the sofa inside, so happy to see how good and polite the people who work for this company. 5 starts and more definitely deserved it

4 October 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Supreme,

Thank you for your lovely review!

Best regards,
House Of Brands

Rated 5 out of 5 stars

ABSOLUTELY FANTASTIC THE THINGS HAD…

ABSOLUTELY FANTASTIC THE THINGS HAD BEEN LOOKING FOR MY NEW HOME FINALLY I FOUND FROM HOB THE SOFA AND DINING TABLE WITH 6 CHAIRS . THE QUALITY AND THE WORK, OF THINGS FULLY SATISFY ME.
THE FULLY COOPERATIVE AND FLEXIBLE POLITE, GENTLE STAFF PARTICULARLY NADEEM. I APPRECIATE

3 October 2023
Unprompted review
House Of Brands Furniture logo

Reply from House Of Brands Furniture

Hi Ahmed,

Thank you for your lovely review!

Best regards,
House Of Brands

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