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The Home Flooring Store Reviews 

783
•
TrustScore 3 out of 5

3.1

Flooring Store
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Rated 1 out of 5 stars

UPDATE 26/04/2026: A different fitting team attended on 13 April and corrected the installation issues left by the original fitters. They replaced the transition strips with the correct sil... See more

Rated 3 out of 5 stars

Easy to navigate website, easy ordering and very pleased with quality and value for money of our purchase. BUT… delivery was made by XDP (who?!) and arrived 4 days late (from the date given by the co... See more

Company replied

Rated 2 out of 5 stars

Ordering, delivery and customer service is 5*****, thank you. Our carpet is flawed and we were advised it would rectify itself within a few weeks, but it’s still not good. Can’t fault anythin... See more

Company replied

Rated 5 out of 5 stars

Great carpets and vinyl for a very reasonable price. Used twice now to buy flooring for two flats. Can't fault the ordering process, the delivery - which was next day nor the products itself. The c... See more

Company details

  1. Flooring Store
  2. Bed Shop
  3. Carpet Store
  4. Home Improvement Store
  5. Linoleum Store
  6. Wood and Laminate Flooring Supplier

Written by the company

Here at The Home Flooring Store, your go-to destination for premium flooring and home essentials. we’re here to transform your home with style and quality. We offer a wide range of products, including soft and cozy carpets, durable SPC and LVT flooring, stylish and practical laminate and vinyl flooring, easy-to-maintain artificial grass for outdoor spaces, and comfortable beds to complete your home. With competitive prices and expert advice, we’re committed to helping you create your dream space. "Walk on to quality, step into style!" Visit us today! 🏡✨

Contact info

3.1

Average

TrustScore 3 out of 5

783 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(783)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company!

Great company, so glad I found them. Brilliant prices, great quality and prompt friendly delivery service. Will definitely buy from you again, thank you!

5 November 2021
Rated 5 out of 5 stars

I ordered free samples which arrived…

I ordered free samples which arrived quickly.
I was impressed with how quickly they arrived.
We decided on the vinyl we wanted after receiving the samples. Free delivery!!
We received a call from the company saying the delivery would be a day later. Considering we live on the cusp of the highlands. No problem. We are so impressed with the quality, and aesthetics, and no underlay, easily to install by a professional which cost peanuts.
This was a 2.5ml vinyl it's soft, warm on your feet. We have laminate flooring in other rooms!! The vinyl looks better and so much warmer. And our dogs find it easier to navigate. I'd recommend!!

27 October 2021
Unprompted review
Rated 1 out of 5 stars

Not recommended.

Bought vinyl flooring for a large bathroom 02/10, this arrived rolled up on a cardboard insert and fitted on 19/10 without issue. Looking at the flooring after fitting it had lots of dents, marks and ripples in it which looked awful and unusable. I contacted the company and sent pictures, they have now informed that it must be my fault as I’d used a 3mm foam underlay under it, complete nonsense 😡. Not recommended.

26 October 2021
The Home Flooring Store logo

Reply from The Home Flooring Store

Hi Phillip,

Thank you for your review.
I would like to apologise on this problem of the flooring containing dents and markings. As mentioned we should have been informed straight away of this issue, as the dents would have been noticed on the flooring when fitted.
We also mentioned that a underlay is not to be used with vinyl flooring, as this is already a cushioned flooring. When using underlay, it will make the vinyl more softer and will dent or puncture easier. This is all detailed on our website.
If you have anymore questions, please email: support@thehomeflooringstore.co.uk
Thanks
Jack

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